IT Application Development Entry-Level Candidate

Cheryl L. Anderson – Application Developer

Tacoma, WA 425-***-**** ********.******@**********.***

Professional Summary

Support Engineer and IT Systems Specialist with 15+ years of experience troubleshooting complex production environments across enterprise, healthcare, and logistics sectors. Strong hands-on background in Python and PowerShell automation, systems integration, and customer-facing technical support. Experienced in diagnosing root causes across OS, network, API-connected services, and cloud platforms. Thrives in fast-changing technical environments and enjoys solving ambiguous problems at scale.

Core Skills

Technical & Programming

XML, JavaScript, VB.NET, C#, Visual Studio

Python (automation, system checks, scripting)

SQL (basic querying / troubleshooting)

RESTful APIs (integration troubleshooting, service dependencies)

JSON, logs, configuration files

Systems & Platforms

Windows Server (2016–2022), Windows 10/11

Active Directory, DNS, DHCP

Microsoft 365, Google Workspace

Virtualized and remote environments

Networking & Infrastructure

TCP/IP, LAN/WAN/VPN

Routers, switches, firewalls (Cisco)

Load balancing (F5)

Support & Troubleshooting

Root cause analysis

Incident resolution

Customer-facing technical support

Production issue triage

Professional Experience

Independent IT Contractor (2002–Present) – WA, OR, ID

Provided customer-facing technical support for diverse production environments, diagnosing OS, network, and service-level failures.

Troubleshot complex issues spanning Windows systems, networking, authentication services, and cloud platforms.

Automated routine diagnostics and system validation tasks using Python and PowerShell, reducing manual intervention.

Supported environments integrating multiple services and vendors, requiring rapid root cause isolation.

Operated in fast-changing environments supporting healthcare, logistics, government, and SMB clients.

Nine Peaks Software Programmer (2023–2024)

Developed Python scripts to automate deployment validation, system health checks, and configuration verification.

Built tooling to identify failures across services, logs, and system states.

Collaborated with stakeholders to refine scripts based on operational needs and evolving requirements.

Improved troubleshooting efficiency through automation and repeatable workflows.

Amazon IT Associate (2020–2023)/UPS IT Support (2019)/Diebold ATM Technician (2014-2016)

Supported mission-critical systems in production environments with strict uptime requirements.

Diagnosed hardware and OS-level failures under time pressure.

Followed escalation and incident-handling procedures.

Education & Certifications

• B.A., Liberal Studies – University of Washington

• Coursework: Computer Science, Cisco Systems, Network Security (UW, Clover Park, Pierce, GRCC)

• Microsoft Certified Professional Cisco CCNA CompTIA A+, Net+, Security+

• Dell, F5, and PowerConnect hardware certified

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