Remote Data Entry Clerk with Strong Communication Skills

MARIAN AKUA SEIBU

+233********* ************@*****.***

Linkedin: linkedin.com/in/marian-akua-seibu Permit: Category B PERSONAL PROFILE STATEMENT

A motivated and adaptable professional with a strong background in communications, administration, and organizational management. I possess excellent interpersonal skills, a proactive attitude, and a passion for fostering inclusive and supportive work environments. My experience in coordinating projects, managing employee records, and ensuring compliance with labor laws has prepared me to contribute effectively to HR operations. I am committed to utilizing my professional and technical expertise to drive organizational success and create mutual benefits while remaining an invaluable asset to the team. With my experience, I am ever willing to give my support to the organization through my unique qualities. In my current job, I have successfully managed two high profile projects, delivering timely and satisfactory results to clients.

PROFESSIONAL EXPERIENCE

Research Analyst MGA Consulting Ghana Limited. May 2023 – March 2025

• Project Management. Coordinate and execute research projects within defined timelines while ensuring the accuracy and reliability of data. E.g. Deutsche Gesellschaft fur Internationale Zusammenarbeit

(GIZ) PFS (Financial Inclusion) Project, The Ghana Cooperative Credit Unions Association

(CUA) Ghana - Women Inclusion Project.

• Create comprehensive reports and analyze data in excel that effectively communicate research findings and insights, recommendations, and strategic insights clearly to key stakeholders.

• Problem Solving. Identify research gaps and formulate research questions to address complex business challenges and support evidence-based decision making.

• Conduct extensive market research to identify target audiences, understand customer preferences, and gather competitive intelligence.

• Conduct surveys, interviews and focus groups to gather and analyze primary and secondary data.

• Collaborate with stakeholders to develop comprehensive reports and presentations that outline research findings and recommendations.

• Contribute to developing Strategic Business Plans, Sales and Marketing Plans, Business Continuity Plan, HR Manual Development, Company Profile, Condition of Service, Implementation Plan, and Salary Rationalization.

• Training presentations.

• Coordinate with other departments and team members on various projects and initiatives. Eg (NSLC) National Sales Leaders Conference and (GDIW) Ghana Digital and Innovation Week. HR Officer/Administrative Assistant Index Com Limited. September 2021 - April 2023

• Created job postings, advertised vacancies, and managed job applications.

• Screened resumes, scheduled and conducted interviews, and selected candidates for positions.

• Coordinated the onboarding process, including paperwork, training/orientation, and introductions.

• Developed and disseminated company-wide communications, policies, and procedures via memos. 2

• Investigated and resolved employee conflicts, grievances, and complaints.

• Developed and implemented strategies to boost employee morale, motivation, and retention.

• Managed employee benefits, including health insurance, leave plans, and time-off policies.

• Developed and implemented compensation and salary structures, including performance-based pay.

• Developed and administered programs to recognize and reward employee achievements.

• Developed and implemented performance management systems.

• Identified training needs, developed training programs, and facilitate employee development opportunities.

• Developed, implemented, and maintained HR policies and procedures.

• Monitored and ensured compliance with relevant labor laws, company policies, and industry standards.

• Identified and mitigated HR-related risks, including workplace injuries, harassment, and discrimination.

• Analyzed HR data to inform business decisions and drive HR strategy.

• Prepared regular reports (i.e. weekly activity reports, expenses, office budget).

• Fostered effective communication between staff and management.

• Expertly planned and coordinated staff meetings, taking detailed minutes and disseminating action plans.

• Created and processed invoices based on contract terms and cross-checking to ensure accuracy.

• Acted as the primary contact for calls, professionally resolving inquiries and maintaining accurate contact lists.

• Supported leadership by managing schedules and coordinating travel arrangements.

• Conducted market research to identify training needs and opportunities for workforce development.

• Created and maintained an organized filing system for confidential employee records and documentation.

• Processed payroll with 100% accuracy, ensuring timely payments and resolving discrepancies promptly.

• Provided guidance and resolution for HR-related inquiries, promoting a supportive and inclusive work culture.

• Database management with excel, support to Clients, CEO and Staff.

• Researched and identified potential clients and IT projects, scheduled presentations and drafted timely proposals to secure opportunities.

• Maintained client and business relationships by representing the company at events, providing information, and addressing product and service inquiries.

• Organized and assisted the Lead Consultant with his schedule, reviewed his proposals and presentations etc., and handled the Company's day-to-day operations.

• Actively assisted in projects such as the African Continental Free Trade Area (AfCFTA) for the Ministry of Trade and Industry and the Trade Africa Online e-commerce platform.

• Facility & procurement management.

E-Commerce Assistant Trade Africa Online. August 2019-July 2021 National Service Person Index Com Limited. September 2018-July 2019 Founding Partner Street Mother Foundation. Jan 2016-Date Administrative/HR Assistant Eastbank School Complex. August 2013-September 2014 3

SKILLS & COMPETENCIES

• HR Management

• Strong organizational, planning, monitoring work & time management abilities

• Emotional Intelligence

• Familiarity with Business operations.

• Understand recruitment and selection processes.

• Effective written & verbal communication skills to interact with employees, management and external partners.

• Strong interpersonal skills to build relationships, trust and credibility.

• Strong Leadership & team management skills

• Multitasking, ability to work under pressure, & strong attention to details

• Effective creative thinking & results driven

• Great customer service & feedback management

• Good email management & telephone etiquette

• Excellent relationship management

• Problem solving abilities & analytical skills to solve HR related issues and conflicts.

• Ability to prioritize tasks, manage multiple projects, and meet deadlines.

• Ability to work independently and collaboratively

• Ability to understand and support the needs of diverse projects across an organization.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Events & social activities organizing

• Report preparation & knowledge documentation

• Commitment to ongoing learning and professional development.

• High Technology & Computer Proficiency-MS Word, Excel, PowerPoint, Research, Internet Browsing Skills, Google workspace, CRM & HRIS systems, and database management. EDUCATION

• MA, Public Relations. Ghana Institute of Journalism, Accra, Ghana 2019-2020

• BA, Communication Studies. Ghana Institute of Journalism, Accra, Ghana 2014-2018

• Oda Senior High School, WASSCE-2012

• Nadat Memorial School, BECE -2008

LANGUAGES: English-Fluent, French – Basic.

INTERESTS: Reading, Listening to Music, Singing, MCing (Master of Ceremonies), Watching News and Documentaries.

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