Remote Data Entry Specialist with Precision and Drive

ENEANWAN EDEM OTU

Lagos, Nigeria

+*** 905-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer Experience Specialist with 4+ years of experience supporting global customers in fast-paced, service-driven environments. Proven ability to manage high-volume inquiries across phone, email, and chat while delivering exceptional customer satisfaction. Skilled in CRM platforms and cross-functional communication. Adept at resolving complex issues, improving customer journeys, and maintaining strong client relationships in fully remote settings.

CORE COMPETENCIES

Customer Support (Phone, Email, Live Chat)

Complaint Resolution & Escalation Handling

CRM Tools (Salesforce, Zendesk, HubSpot – adaptable)

Customer Retention & Satisfaction Improvement

Data Entry & Documentation Accuracy

Time Management in Remote Environments

Cross-functional Team Collaboration

Process Improvement & Service Optimization

PROFESSIONAL EXPERIENCE

Patient Care Services Officer

Evercare Hospital Lekki – Lagos, Nigeria. Oct 2025 – Present

Provide high-quality customer support by handling inquiries, complaints, and service requests across multiple communication channels

Coordinate scheduling, onboarding, and follow-up processes, ensuring seamless customer experiences

Collaborate with billing and insurance teams to resolve payment-related issues efficiently

De-escalate customer concerns with empathy and professionalism

Maintain accurate and secure customer data in compliance with privacy standards

Support initiatives to improve customer satisfaction and service delivery

Guest Relations Officer

Afriglobal Medicare Limited – Lagos, Nigeria

Jan 2022 – Oct 2025

Managed 40+ daily customer interactions with high professionalism and responsiveness

Delivered end-to-end support including onboarding, scheduling, and follow-ups

Resolved customer complaints effectively, achieving 75%+ satisfaction rating

Trained new team members on CRM systems and customer service standards

Maintained accurate records and ensured timely communication.

Health Records Officer / Front Desk Officer (NYSC)

General Hospital Rimi LGA, Katsina State, Nigeria - Mar 2019 – Mar 2020

Managed confidential records in compliance with data protection policies

Provided front-line support and assisted customers with inquiries

Generated reports and maintained structured documentation

Coordinated record submissions to regulatory bodies

EDUCATION

Higher National Diploma (HND), Health Information Management

National Diploma (ND), Health Information Management

CERTIFICATIONS

Customer Care Skills & Telephone Etiquette – Alison (2024)

Certificate in Information & Communication Technology

REMOTE WORK READINESS

Experienced in handling high-volume interactions independently

Strong written and verbal communication skills

Comfortable working across time zones

Proficient with digital tools and CRM systemsFast learner with new technologies

ADDITIONAL INFORMATION

Available for immediate remote employment

Flexible with international work schedules

REFERENCES

Available upon request

Contact this candidate