Data Entry Specialist with Tax Compliance Experience

Maura Healy, Data Entry Operator

Hartford, CT, 860-***-****, *****.********@*****.***

SUMMARY Dedicated professional with extensive experience in data management, error correction, and attention to detail. Proven ability to oversee casework, manage processes, and ensure accuracy, directly transferable to data entry operations. Skilled in utilizing MS Excel, Word, and database management for efficient record-keeping and documentation. Eager to leverage strong organizational skills and a commitment to precision to support data integrity and operational efficiency as a Remote Data Entry Operator.

WORK EXPERIENCE

Local Taxpayer Advocate (LTA)

Internal Revenue Service – Taxpayer Advocate Service (TAS) 01/1991 – Present Hartford

Spearheaded the Connecticut TAS office, an independent function within the IRS dedicated to ensuring fair treatment and protecting taxpayer rights. Managed and mentored a team of case advocates resolving diverse taxpayer issues, including refund delays, identity theft, and compliance disputes.

Acted as the principal liaison among taxpayers, tax professionals, congressional offices, and IRS operating divisions, including Examination, Collection, and Accounts Management.

Oversaw case intake, assignment, technical review, quality assurance, and performance management processes to enhance operational efficiency. Conducted community and practitioner outreach initiatives to elevate awareness of taxpayer rights and TAS services.

Provided leadership in identifying systemic issues and recommended policy and procedural enhancements to IRS leadership and Congress. Acknowledged for integrity, expertise, and a steadfast commitment to outstanding public service.

Prior IRS Leadership & Analyst Roles

Internal Revenue Service

01/1991 – 09/2025 Hartford, United States

Directed complex taxpayer casework, assuring timely, accurate, and equitable resolutions.

Trained and developed staff in applying tax law, managing cases, and communicating effectively with taxpayers.

Collaborated with national program offices on initiatives aimed at reducing backlogs and improving taxpayer experiences.

Acted as a subject matter expert on taxpayer assistance, quality assurance, and service enhancement projects.

SKILLS Taxpayer Advocacy & Resolution Federal Tax Compliance & Policy IRS Systems, Audits, and Collections

Coordination

Leadership & Staff Development

Stakeholder & Congressional

Relations

Process Improvement & Quality

Assurance

Identity Theft & Fraud Resolution Strategic Outreach & Public Engagement

Data Entry Experience English Proficiency

MS Excel MS Word

Database Management Spreadsheet Creation

Error Correction Attention to Detail

Document Management Communication

IRS Leadership Development Program

IRS

CERTIFICATES

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