Academic Records & Registrations Specialist

REBECCA CARTAGENA-ALVARADO

Orlando, FL *****

407-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

A dedicated academic professional with expertise in overseeing student registration and academic record management. Proficient in handling confidential information and ensuring compliance with institutional policies. Known for strong collaborative skills and delivering consistent, high-quality results. SKILLS

• FERPA compliance

• Academic advising

• Verification and eligibility

• Course scheduling

• Financial aid coordination

• Attention to detail

• Multitasking Abilities

WORK HISTORY

01/2024 to Current Registrar

Full Sail University – Winter Park, FL

Academic Records Management: Maintain accurate records of students' coursework, grades, transcripts, and degree progress.

•

• Coordinated with faculty to ensure course availability and scheduling. Course Registration: Oversee the course registration process each term, including scheduling classes, assigning classroom space, and managing enrollment caps.

•

• Process course withdrawals, as well as rescheduling failed courses. Ensured compliance with federal regulations regarding student privacy by enforcing strict adherence to FERPA guidelines.

•

Policy Enforcement: Interpret and enforce academic regulations, such as drop/add deadlines, academic standing policies, and transfer credit evaluations.

•

10/2021 to 01/2024 Student Advocate

Full Sail University – Winter Park, FL

• Facilitated communication between faculty members and students regarding academic issues.

• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Provided support and guidance to students experiencing academic and personal troubles. Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.

•

Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.

•

• Enhanced student success by developing and implementing comprehensive academic plans. Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.

•

06/2020 to 10/2021 Enrollment Guide

Full Sail University – Winter Park, FL

• Counsel students on C codes and reject codes and verification.

• Go over admission documents with students.

• Enrolling students.

• Audit student's FASFA.

Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.

•

• Explained the differences between federal, state, institutional, private and alternative loans.

• Reviewed financial aid applications and verified accuracy of information provided by applicants.

• Monitored changes in legislation that may affect the availability or distribution of funds. 07/2019 to 06/2020 Full Sail Support Agent

Full Sail University – Winter Park, FL

• Provide support through phone conversations and data processes to all Full Sail University divisions Provide excellent customer service by engaging with callers to assess which department will best service the caller's needs

•

Make outbound calls to current or potential students to discuss their status with Full Sail University and transfer to the appropriate division for follow up

•

05/2017 to 05/2018 Key Holder

Massage Envy – Fairfield, CT

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

•

• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

• Organized and managed daily documentation for therapists' sessions.

• Organized complete spa preparation each day.

04/2013 to 05/2017 Waxing Specialist

European Wax Center – Fairfield, CT

Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.

•

Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.

•

• Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction. Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.

•

12/2010 to 03/2013 Customer Service Supervisor

Walmart – Gainesville, FL

• Audited registers

• Maintained front end

• Opened and closed stores

• Responsible for money orders and returns

• Kept the registers manned

• Supervised and trained customer service staff to ensure excellent customer service delivery. EDUCATION

10/2013 Esthetician : Esthetics

Marinello School of Beauty - Fairfield, CT

06/2008 High School Diploma

Kobe Catheral Highschool - Bridgeport, CT

Contact this candidate