Energetic Customer Service & Billing Specialist

TORYA ROYAL

Atlanta, GA

404-***-**** *****.*****.**@*****.***

PROFESSIONAL SUMMARY

Dependable and customer-focused professional with extensive experience in customer service, billing support, data entry, and office operations. Strong communicator with the ability to resolve issues, manage high call volumes, and maintain accurate records.

CORE SKILLS

Customer Service • Billing Support • Call Center Support • Data Entry

Scheduling • Microsoft Word, Excel, Outlook • HIPAA Compliance

Problem Resolution • Time Management

WORK EXPERIENCE

Intake Coordinator - Atlanta Center for Self Sufficiency (ACSS) (2023-2025)

Served as first point of contact for clients, volunteers and other program services

Coordinated outreach programs and tracked the progression of clients recruitment

Handled front desk activities (phones, greeting visitors, transportation assistance).

Managed client enrollment process and ensure required forms and assessments completed.

Customer Service / Billing Support – Hollis Cobb Associates (2016–2019)

Handled inbound and outbound calls, resolved billing issues, updated records, and documented customer interactions.

Account Administrator – Southeast Trans (2012–2013)

Scheduled services, managed phone communications, and prepared billing documentation.

Patient Accounts Representative – Morehouse Medical Associates (2011–2012)

Assisted with billing questions, verified information, followed up on unpaid accounts.

Financial Operations Specialist – IBM (1994–2009)

Maintained financial records, responded to inquiries, and ensured data accuracy.

EDUCATION

Medical Billing & Coding Certificate – Remington College

COVER LETTER

Dear Hiring Manager,

I am writing to express my interest in a customer service, billing, or administrative support position with your organization. I bring experience supporting customers, resolving issues, and maintaining accurate records across healthcare, transportation, and corporate environments.

Throughout my career, I have handled high call volumes, assisted customers with billing and account questions, documented interactions, and worked professionally with confidential information. I am dependable, detail-oriented, and committed to providing excellent service.

I would welcome the opportunity to contribute to your team and support your organization’s goals. Thank you for your time and consideration.

Sincerely,

Torya Royal

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