Tech Troubleshoot Expert

Tech Troubleshoot Expert

JUDEAU HILL

PHONE: 773-***-****

EMAIL: ******.******@*****.***

HOUSTON, TX

Tech-savvy customer experience and operations professional with a proven background in wireless technology, team leadership, and business operations. Recognized for composure in high-pressure environments, rapid system adoption, and end-to-end ownership of complex issues. Seeking a remote or hybrid role that leverages technical support expertise, administrative coordination, and workflow optimization. P E R S O N A L O B J E C T I V E

VERIZON, 11/2014-12/2025

Provided expert support for wireless devices, service plans, and account features while helping customers confidently navigate and use technology. Resolved technical issues through structured troubleshooting, clear step-by-step guidance, and accurate documentation in internal systems. Educated customers on products, services, and self-service tools to reduce repeat issues and strengthen long-term loyalty. Collaborated with cross- functional teams to address complex concerns while balancing customer satisfaction and company policies, earning consistent recognition for professionalism, patience, and strong communication skills. Tech Troubleshoot Expert

HUGS & SNUGS DAYCARE, 10/2012-11/2014

Oversaw daily operations of the childcare center, ensuring efficient staffing, scheduling, and classroom support to maintain a safe and well-organized environment. Managed parent communications, enrollment processes, and required documentation to ensure full compliance with licensing regulations and organizational standards. Trained, coached, and supported staff on operational procedures, safety protocols, and customer service expectations. Maintained accurate records, reports, and compliance documentation to successfully support audits, inspections, and ongoing regulatory requirements.

Director

GRANNY’S DAYCARE CENTER, 9/2010-10/2012

Led the overall administration of the childcare center, overseeing budgeting, staffing, and program planning to ensure operational efficiency and high-quality service delivery. Fostered strong, trust-based relationships with families by proactively listening to concerns, resolving issues promptly, and maintaining a welcoming, supportive environment. Developed, implemented, and enforced comprehensive policies and procedures to promote safety, quality standards, and full regulatory compliance while supporting long-term organizational success. Executive Director

R E L A T E D WORK E X P E R I E N C E

Technical Support & Advanced Troubleshooting

Customer Experience & End-to-End Issue

Resolution

Remote Work Readiness

Leadership & Staff Supervision

Scheduling & Operations Coordination

Data Input & Management

MS Office & Adobe Proficiency

Multi-tasking & Strategic Prioritization

S K I L L S & E X P E R T I S E

Verizon Voice Matters

Award

Customer

Representative of the

Year Award

Quarterly Bonuses

based on Proficiency

AWARDS

Phlebotomy Technician

(Solex Academy, Wheeling,

IL)

Business and Office Certificate

(Platt College, Tulsa, OK)

E D U C A T I O N

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