Customer Service Specialist with Remote Experience

Kima Simmons

Fort Worth, TX 682-***-**** *************@*****.***

Professional Summary

Customer-focused professional with extensive experience in remote and in-office customer service, claims support, and account management. Proven ability to handle high-volume calls, resolve complex issues, and deliver exceptional service across phone, chat, and email channels. Skilled in CRM systems, data entry, and performance metrics (KPIs). Adept at supporting insurance, financial services, and staffing environments. Well-suited for remote roles with companies such as Assurant, Higher Hire, and Robert Half.

Core Competencies

Customer Service (Phone, Chat, Email)

Remote Work & Virtual Collaboration

CRM & Call Center Systems

Claims & Billing Support

Data Entry & Accuracy

KPI Tracking & Performance Metrics

Problem Resolution & Escalation Handling

Insurance & Financial Services Support

Time Management & Multitasking

Professional Experience

Amazon Air — Operations Associate (Nov 2025 – Present)

• Manage time-sensitive logistics and customer-related shipment processes in a fast-paced environment.

• Track performance metrics and ensure accuracy in documentation and reporting.

• Collaborate with teams to meet service level agreements (SLAs). PFS Investments — Financial Advisor (Remote) (Oct 2023 – March 2025)

• Provided remote client support and financial consultations.

• Maintained detailed records and ensured compliance with financial regulations.

• Built strong customer relationships through consistent communication. CareMetx, LLC — Reimbursement Specialist (Remote) (Jun 2023 – Aug 2023)

• Handled insurance verification, claims processing, and billing inquiries.

• Resolved account issues while maintaining compliance and accuracy.

• Worked cross-functionally to improve turnaround times. Maximus — Customer Service Representative III (Apr 2021 – Oct 2021)

• Provided advanced customer support via phone, chat, and email.

• Resolved complex issues while maintaining high customer satisfaction scores.

• Met and exceeded performance metrics in a remote support environment. Additional Customer Service Experience

Chat Agent II — CornerStone Staffing (2021–2022)

Provider Service Representative — Cigna Health (2016–2017) Customer Service Representative — TransAmerica (2013–2015) Education

Bachelor’s Degree — Surgical Technology

Concord Career College, Arlington, TX

Certifications & Skills

Life Insurance License (Active)

Phlebotomy Certification

ICD-10 / CPT Knowledge

Data Analysis & Reporting

Quality Assurance & Compliance

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