Solution Delivery & Compliance Leader in Health & Welfare Benefits

PRIYANKA CHOUDHARY

Ghaziabad, India

Phone: +91-991*******

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Solution Delivery Analyst with 9+ years of experience in audit, compliance, quality assurance, and transaction risk management within the Health & Welfare benefits domain. Proven expertise in process improvement, stakeholder coordination, SLA adherence, and audit reporting. Skilled in Advanced MS Excel, Jira, and AWS with a strong record of mentoring teams and improving operational efficiency.

CORE SKILLS

• Audit & Compliance (Health & Welfare Benefits)

• Quality Assurance & Risk Control

• Process Improvement & SOP Standardization

• Client & Stakeholder Management

• SLA, KPI & Escalation Management

• Reporting & Dashboard Creation

• Team Training & Mentoring

• Tools: MS Excel (Pivot Tables, VLOOKUP), PowerPoint, Word, Jira, AWS, E-WAT, Lotus Notes, TBA

PROFESSIONAL EXPERIENCE

Wipro Limited – Solution Delivery Analyst

Noida, India June 2016 – Present

• Conduct end-to-end audit and compliance reviews for U.S. and Canadian Health & Welfare benefit plans.

• Led quality assurance frameworks improving audit accuracy and turnaround time.

• Collaborated with onshore SMEs to align processes with SLAs and compliance standards.

• Designed audit dashboards and escalation reports for real-time monitoring.

• Mentored 10+ new auditors and reduced onboarding time.

• Handled high-priority client escalations for Boeing, CIBC, and International Paper.

Dell International Services Pvt. Ltd. – Senior Representative (Healthcare Claims)

Noida, India 2015 – June 2016

• Processed U.S. healthcare claims ensuring accuracy and compliance.

• Coordinated with insurers for unpaid and underpaid claims.

• Handled 500+ claims per week maintaining strict TAT standards.

EDUCATION

Bachelor of Commerce (B.Com) – Delhi University 2014

Senior Secondary (Commerce) – CBSE Board 2011

CERTIFICATIONS & TRAINING

• Health & Welfare Compliance Training – Wipro

• Special Audit Responsibilities for Financial-Risk Clients

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