Administrative Support Specialist with 30+ Years Experience

Melissa Hunter

Moore, OK ***** +1-405-***-**** *************@*****.***

Professional Summary

Experienced professional with over 30 years in office administration, customer service, and technical support roles. Demonstrated expertise in handling high-volume client inquiries, processing payments, and resolving account issues. Skilled in MS Office, multi-line phone systems, and problem-solving. Recognized for attention to detail, adaptability, and delivering excellent service across diverse industries. Work Experience

Administrative Assistant

Professional Travel Center Houston, TX

August 2024 to Present

Data entry, sending welcome emails to new customers, creating payment audit reports daily Financial Services Representative

Advanced Call Center Technologies Norman, OK

September 2023

• Answered incoming calls from clients, processing payments and resolving account inquiries to ensure customer satisfaction

• Processed various payments to customer accounts, maintaining accuracy and compliance with company policies

• Resolved account questions such as balances, password resets, and address changes, improving client experience

• Transferred calls to appropriate departments, streamlining issue resolution and reducing call handling time Warehouse Associate

Amazon Oklahoma City, OK

November 2020 to January 2021

• Sorted packages efficiently to maintain timely order fulfillment

• Wrapped pallets securely to ensure safe transportation of goods

• Operated pallet jack to move pallets to correct dock locations, increasing workflow efficiency

• Audited pallets for correct package arrangement and dock location, reducing shipping errors Technical Support

Conduent (Apple) Yukon, OK

July 2017 to March 2018

• Answered inbound calls and inquiries, providing prompt technical support for Apple products

• Assisted customers with technical issues, resolving problems to enhance user satisfaction

• Delivered excellent customer service, maintaining high satisfaction ratings

• Guided customers through new product setup, ensuring seamless onboarding experience Collection Agent

GC Services Oklahoma City, OK

January 2014 to June 2017

• Contacted customers regarding past due payments on credit cards and loans, increasing recovery rates

• Negotiated payment agreements, achieving successful resolutions for delinquent accounts

• Corrected customer accounts as needed, ensuring accurate records and compliance Administrative Assistant

The Product Center Houston, TX

March 2005 to September 2011

• Created promotional materials in MS Word, supporting marketing initiatives

• Mailed promotional materials to prospective customers, expanding outreach efforts

• Tracked customer responses in MS Excel and MS Access, improving campaign effectiveness

• Responded to customer complaints via phone and email, enhancing customer relations

• Addressed BBB complaints via email, maintaining company reputation

• Answered multi-line phone and transferred calls to correct person, ensuring efficient communication

• Ordered office supplies, maintaining inventory and supporting daily operations Education

Computer Information Systems (Diploma)

Moore-Norman Technology Center Norman, OK

January 1988 to December 1988

Moore High

January 1988 to December 1988

Skills

Call center Multi-line phone systems Warehouse experience Microsoft Excel CRM software Microsoft Access Account reconciliation Typing Secretary Microsoft Office Administrative Assistant Data entry Conflict resolution Payment processing Technical Support Additional Information

Authorized to work in the US for any employer

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