Retail Operations & Inventory Manager
Resume:
Khayalethu Kewu
Cape Town, ****, South Africa, 066-***-****, ********@*****.***, https://string
SUMMARY Dynamic branch manager or Assistant Manager professional with over 8 years of experience in retail operations. Proficient in staff training, inventory management, and compliance with food safety regulations. Successfully accelerated sales growth and implemented cost-saving strategies, significantly enhancing branch performance. Recognised for exceptional leadership and ability to build strong customer relationships. Eager to leverage these skills to meet the operational goals of a forward-thinking retail organisation. WORK EXPERIENCE
09/2011 – 10/2011 Field Work in the Census Project, Statistics South Africa Pretoria Executed a comprehensive enumeration of dwellings and individuals to ensure census accuracy.
06/2014 – 05/2016 Liquor Store Controller/supervisor, USave Shoprite Mthatha Orchestrated cashier operations and finalised daily OBS reporting. Oversaw procurement and receiving processes, documenting invoices and managing cash office duties.
Facilitated the efficient processing of product returns. 07/2019 – 01/2023 Branch Manager, USave Shoprite Mthatha Ensured strict compliance with food safety regulations. Spearheaded recruitment and training initiatives for new employees, optimising performance.
Cultivated robust vendor relationships while managing order fulfilment efficiently.
Scheduled staff effectively to meet the operational demands of the branch. Executed administrative duties with precision and meticulous attention to detail.
Produced accurate and timely performance reports to guide management decisions.
10/2023 – 02/2026 Assistant Manager, Boxer Superstore Mthatha Supervise and empower staff, fostering a culture of teamwork. Evaluated daily store operations to identify areas for improvement and implemented corrective actions.
Instituted operational policies and procedures to enhance process efficiencies.
Drove sales performance by establishing targets and developing strategies for customer retention.
Monitored branch budgets closely, ensuring alignment with financial objectives and prudent expense management.
Compiled and delivered regular reports on key branch performance metrics to stakeholders.
Managed inventory levels to ensure product availability and optimise stock management.
Oversaw compliance with relevant laws and company policies, ensuring operational integrity.
Ensured maintenance standards were upheld, contributing to a safe and healthy work environment.
03/2025 – 11/2025 Branch Caretaker, Boxer Superstore Peddie, South Africa Manage overall store operations, ensuring effective service delivery. Assumed the responsibilities of branch manager following their departure, providing continuity in leadership.
Directed staff recruitment and training, enhancing team capabilities and service quality.
Delivered exceptional customer service, fostering rapport and loyalty among shoppers.
Accelerated sales growth through strategic initiatives and customer engagement tactics.
Oversaw inventory management and stocktaking processes to maintain accurate records.
Implemented cost-saving strategies to reduce operational expenses and enhance profitability.
Analysing of KPI
Analysing P&L (Income statement)
Saving on expenses
EDUCATION
2008 – 2010 Port St John's High School
STD 10 (Grade 12), Business Studies and Mathematics Port St Johns
Achieved proficiency in literacy and numeracy skills. SKILLS Cashier Ordering
Receiving Capturing Invoices
Operational Management Inventory Management
Stocktake Sales growth
Financial savings Staff Management
Training Management
Leadership Communication
Problem Solving Motivating
Empowering Employee Relations
Customer service
LANGUAGES IsiXhosa English
REFERENCES Salvador Ncele
Regional Manager, Boxer Superstore
Chunyiswa Diniso
Admin Manager, Shoprite
Nkosiyazi Malindi
Branch Manager, Boxer Superstore
Thobela Mvukuzo
Store Manager, USave Shoprite
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