Administrative Virtual Assistant with Banking Background
Resume:
TOYIA
TURNER
********@*****.***
North Augusta, SC 29841
Led initiatives to enhance customer experience through effective management of banking and investment services. Oversaw the setup of services and facilitated fund transfers, ensuring smooth execution of complex transactions. Fostered a positive environment through strong communication and problem-solving skills. Upheld high ethical standards and attention to detail, contributing to security and customer satisfaction. Navigated industry regulations and asset protection strategies to mitigate risks. Cultivated a culture of continuous learning and improvement within the team.
PROFESSIONAL SUMMARY
SKILLS
• Night and safe deposits
• Consumer Banking
• Cash Handling
• Employee Training
• Cash Management
• Account Closing
• Team Management
• Team Leadership
• Accounting
• Staff Management
• Customer Accounts Management
• Adding Machines
Night and safe deposit
procedures
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• Problem resolution
• Customer service
Aiken Technical College
Graniteville, SC
Computer Engineering Technology
Paine College
Augusta, GA
Computer Programming
Lucy Craft Laney
Augusta Ga
High School Diploma
EDUCATION
Mount Transfiguration Baptist Church - Financial Secretary North Augusta, SC • 06/2020 - Current
SRP - Head Teller
North Augusta, SC • 04/2003 - 04/2014
WORK HISTORY
Managed financial records and transactions, ensuring accuracy and compliance with church policies.
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Developed and implemented efficient budgeting processes to optimize resource allocation.
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Oversaw preparation of financial statements, providing insights for leadership decisions.
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Coordinated payroll processing, maintaining confidentiality and timely disbursements for staff members.
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Streamlined invoice management systems, reducing processing time and enhancing reporting accuracy.
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Facilitated audits by preparing comprehensive documentation and responding to inquiries promptly.
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Analyzed financial data to identify trends, informing strategic planning for ministry programs.
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Verified processing information and deposited received funds into organizational account.
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Maintained accurate records of organizational finances and generated reports as requested.
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Maintained confidentiality of information related to receiving, recording and depositing of funds.
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Maintained compliance with tax regulations, preparing accurate returns and promptly addressing any discrepancies identified by authorities.
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Upheld strict financial controls by keeping funds secure and accurately transferring monies.
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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
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Checked amount details and fraud markers for transaction papers such as checks and money orders.
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Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
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Kmart - Customer Service
North Augusta, South Carolina • 03/1999 - 03/2003
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
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Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
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Assisted numerous customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
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Enthusiastically greeted customers and offered dedicated service during entire transaction.
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Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
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Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
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Rapidly and efficiently prepared customer and ATM cash and change orders.
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Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
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Executed customer transactions, including deposits, withdrawals, money orders and checks.
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• Maintained balancing record with 98% rate of accuracy.
• Processed quarterly vault and ATM audits with zero error rate.
• Coordinated daily cash reconciliation in high-volume location.
• Organized and removed online banking files no longer in use. Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
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Handled numerous calls per day to address customer inquiries and concerns.
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Maintained excellent attendance record, consistently arriving to work on time.
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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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Resolved customer problems, improved operations and provided exceptional client support.
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