Administrative & HR Specialist with Workday Expertise

JAZZALYN MONIQUE HAMILTON

Dallas, TX

SUMMARY: Jazzalyn is an Administrative Assistant and Human Resource Professional with more than six years of experience. She has strong experience in Workday and Human Resource Management. While working with Citizens Bank, she indexes client portfolios in workday and works closely with Human Resource Management. She also assists with scheduling meetings, maintaining client files, and operational projects, answering client phone calls and assisting clients with operational and administrative requests. While working with JCPenney, CITI Mortgage, and other clients, she generates reports and prepares files for post-closing. She always complied with bank policies as well as federal, state, and other governmental rules and regulations for multiple banks in multiple states. She is proficient in Workday, HCM, Microsoft Word, Excel, Outlook, PowerPoint, etc. She is a local candidate and available for interviews with prior notice. PROFESSIONAL SUMMARY:

● Performed a variety of administrative functions

● Schedules appointments, data entry, giving information to callers, and taking dictation

● Composed memos, transcribes notes, and researched and created presentations

● Generated reports, handled multiple projects, and prepared and monitored invoices and expense reports EDUCATION:

High School Diploma - W.W. Samuell High School. Dallas, Texas, 2001 TECHNICAL SKILLS:

Workday, HCM, 50 wpm, 10 Key Databases, Data Entry, Microsoft Office Suite, Microsoft Excel, Microsoft Word, EUS, NOD, ECM, EPIC, Lotus Notes, FHLMC rules and regulations, FNMA, PMI, FHA, VA skills, SAP, Billing, Customer Service Skills, Filing, Scheduling Software workday working on the dialer system. PROFESSIONAL EXPERIENCE:

Responsibilities and Duties:

Everbank Nov 2022 -currently

Client Solutions Specialist

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.

Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).

Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Escalates/redirects customers to applicable in-house resources as necessary. Documents customer feedback and complaints. Maximizes cross-sales opportunities through customer profiling techniques. TCS Nov 2021 - Feb 2022

Death Claim Specialist

● Primary contributor in the claim process

● Delivers exceptional customer service, in an empathetic manner, by assisting and handling the claims handling process

● Explanation of terms of the policy, claims settlement process, initiate the claim payment process, work with third-party providers, and close files

● Proficient use of electronic resources to make the process efficient for customer and stakeholders

● Follows established procedures to appropriately review, handle, and settle claims within the insurance contract

● Organizes and processes assigned work and claims

● Recognizes and refers claims that are beyond scope of authority

● May work with third-party contractors through the claims process Citizens Bank June 2019 - Sept 2021

Indexer I

● Proficient with workday indexing clients’ portfolios

● Worked closely with Human Resource Management

● Answered phones and entering data and to an excel spreadsheet. Familiar with complete closed loan and credit package/documents. Must be able to visually recognize and label imaged closed loan documents at a fast pace

● Production requirement is 18,000-20,000 indexed pages per day

● Due to tight turn time contractor must provide a two weeks' notice when scheduling time off, also to communicate with FAMC Management when unexpected issues arise that might keep the contractor from meeting production expectation and/or working set schedule

● Indexer I colleagues are responsible for assigning appropriate document headings to all closed loan documents delivered for loan purchase by Correspondent lenders.

PRIMARY DUTIES AND RESPONSIBILITIES:

● Visually recognize and classify each closing, credit, and collateral document image in the daily pipeline by either confirming the predetermined doc type assigned by the pre-classification program or coding the correct doc type

● Met daily production requirements and maintain high quality standards

● Provided feedback regarding the maintenance of, and quality improvement for, the pre-classification program

● Participated in regular team meetings regarding trends, training, and updates to policies and procedures

● Provided client account indexing, data entry, maintains files and prepares reports

● Also assists with scheduling meetings, maintaining client files, operational projects, answers client phone calls and assists clients with operational and administrative requests

● Service-oriented with a high degree of professionalism, experienced with MS-Word, Excel and Outlook. Experience with PowerPoint is desirable

● Ability to multi-task and to complete work in a timely, accurate and thorough manner

● Excellent verbal and written communication skills.

● Proficient in Workday

JOB SPECIFICATIONS:

● Computer literate, including basic knowledge of Microsoft Word, Outlook, and Excel

● Must have experience working with closing and credit mortgage loan documents required

● High school diploma or equivalent experience

● Excellent time-management and organizational skills

● Proficient data entry skills Keen attention to detail

● Good verbal and written communication skills

● Ability to meet or exceed daily production requirements

● Ability to analyze information and determine the solution

● Ability to work in a fast-paced environment and meet deadlines

● High level of concentration while working repetitive tasks

● Ability to work outside normal business hours, if needed

● Professional in both dress and demeanor

● Regular in-person attendance

● Must demonstrate commitment, dependability, and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule

Signify Health, Farmers Branch Dec 2018 - Jan2020

Customer Service Representative

● Engaged with insured members about their services

● Setup appointments through the dialed system

● Scheduled nurses and doctors to perform annual assignments

● Educated members on additional services that their plan offered

● Inbound and outbound calling

● Electronically sorting and filing documents

● Worked the diaper system and made update and changes to customers addresses payroll checks and phone numbers. Triumph Aerostructures, Red Oak, TX Oct 2016 - Oct 2018 Administrative Assistant (2yr Contract)

● Performed administrative support tasks

● Created documents in Microsoft Word, Excel and PowerPoint

● Accessed and navigated through electronic databases and e-mail systems

● Assisted managers and leads to complete and accomplish daily goals

● Prepared time & expense reports

● Supported more than one team member and interacting with different types of clients

● Tracked, maintained, and kept files organized

● Sending and receiving faxes

● Copying and printing documents

● Filing

JCPenney, Plano, TX March 2016 - Sept 2016

Administrative Assistant

● Performed a variety of administrative functions

● Inbound and outbound calling

● Scheduled appointments

● Data entry

● Composed memos and transcribed notes

● Researched and created presentations

● Generated daily reports

● Handled multiple projects

● Prepared and monitored invoices and expense reports

● Assisted with compiling and developing the annual budget

● Filing and sorting

Deval, Irving TX May 2014 - Feb 2016

Loan Servicing Specialist

● Reviewed, processed, or serviced loan documentation

● All day customer support

● Ensured that all work was completed, and departmental deadlines met

● Analyzed and recommended changes to systems and operational procedures that would improve the delivery of service

● Resolved any problems, issues, or questions, both verbally and in writing, to ensure customer satisfaction

● Maintained productive relationships with other bank departments

● Complied with bank policies as well as federal, state and other governmental rules and regulations for multiple banks in multiple states

CITI Mortgage, Irving, TX Apr 2012 - May 2014

Contract Process Support

● Ensured that all loan applications were fully completed

● Entered data accurately and verified it to determine creditworthiness before sending for underwriting review

● Communicated daily with Attorneys, Realtors, Title Companies and borrowers all during the loan process

● Verified supporting income, asset, and liability documents to ensure ability to repay loan

● Ensured accuracy of all documents before closing including preparation and sending out closing packages

● Reviewed settlement statements for accuracy

● Balanced and disbursed funds for settlement

● Prepared files for post-closing

● Data entry

● Filing and sorting

Wells Fargo, Addison, TX Oct 2010 - March 2012

Quality Control Analyst

● Monitored loans carefully from initiation to closing

● Track deals that were already in progress

● Ensured collection of all pertinent information and 100% application completion through frequent client callbacks

● Oversaw the timely completion of all appraisals

● Performed credit evaluations and reviewed loan applications

● Enter and update required information

● Provided superior client service throughout the full lifecycle of the loan and followed up after closing to ensure complete client satisfaction

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