Conscientious Medical Office Specialist

MO

MELISSA OSENTON

****************@*****.*** 913-***-**** Kansas City, MO 64133

Conscientious Medical Office Specialist known for high productivity and efficiency in completing tasks. Possess specialized skills in medical billing, patient scheduling, and electronic health record management. Excel at communication, organization, and time management, ensuring seamless office operations and positive patient experiences.

• Patient scheduling

• Medical records management

• Insurance verification

• HIPAA compliance

HCA Overland Park, Kansas

Medical Office Specialist

04/2025 - Current

• Managed patient scheduling and appointment confirmations efficiently.

• Assisted with medical records management and data entry tasks. Coordinated communication between patients and healthcare providers effectively.

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Handled insurance verification and patient registration processes accurately.

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• Supported billing inquiries and resolved patient account issues promptly. Provided exceptional customer service to enhance patient experience consistently.

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Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.

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Ensured compliance with HIPAA regulations regarding privacy of patient information.

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Resolved customer service issues in a timely manner while maintaining professionalism.

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• Answered and directed incoming calls in a professional manner. Participated in team meetings and training sessions as required by the organization.

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Prairie View High School LaCygne, KS

05/1998

Summary

Skills

Experience

Education and Training

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