Business Analyst with Data-Driven Insight

Keneka Iriarte

*** ***** ****** **********, ** **434

757.94.6517

Email: ******.*******@******.***

Objective

Detail-oriented and analytical Business Analyst with experience in data analysis and process improvement. Seeking a challenging role to leverage my skills in identifying business needs, analyzing data, and recommending solutions to drive organizational growth.

Education

Associate to Office Specialist – 1986

Skills

Communication, Critical Thinking, Detail-Oriented, Problem Solving, Analytical Skills, Leadership Skills, Computer Skills, Creativity, Active Listening, Adaptability, Microsoft Office Proficient, Data Visualization, Telephone Etiquette, Complex Problem Solving, Interpersonal Communication

Experience

Family Service Advisor

Hampton Memorial Gardens—September 2024 to Present

Assist families with pre-need and at-need cemetery arrangements, including property selection and memorialization options.

Develop and maintain professional relationships with client families to provide compassionate and comprehensive guidance.

Coordinate services and ensure timely completion of paperwork and scheduling. Serve as a liaison between families and cemetery staff to deliver seamless service experiences.

Support outreach efforts to promote pre-planning benefits and cemetery services.

Cemetery Counselor—June 2023 to September 2024

Greenlawn Cemetery

Assist families with pre-need and at-need cemetery arrangements, including property selection and memorialization options.

Develop and maintain professional relationships with client families to provide compassionate and comprehensive guidance.

Coordinate services and ensure timely completion of paperwork and scheduling. Serve as a liaison between families and cemetery staff to deliver seamless service experiences.

Support outreach efforts to promote pre-planning benefits and cemetery services.

Research Analyst—July 2014 – August 2023

Anthem

Complied and interpreted data to provide business insights.

Assisted management in understanding data value through reports and presentations to support informed decision-making.

Social Worker—October 2002 – June 2010

Department of Social Services Portsmouth

Supported clients in managing stress and coping with life changes to improve overall well-being.

References available upon request

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