Multilingual Administrative Specialist with Siemens Experience

DIANE BAGDOIAN

*** **** *****

Bluff City, TN ***18

Mobile: 423-***-****

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*****.**********@*******.***

Dear Employer:

I am exploring opportunities within Siemens, which will allow me to use my extensive administrative, customer service experience, and general social work knowledge while gaining new skills. Additionally, I am dependable, responsible, and always eager to work individually, or as a team member to maximize productivity within our organization.

I am trilingual (fluent in English, French, and Spanish). I have worked with Siemens for 13 years+, in both the Industry Customer Care Center and DI Factory Automation Customer Service, one of those years as an external contractor. I have developed strong relationships with colleagues including technicians, engineers, field service teams, warehouses, distributors, sales, existing customers, and potential customers. One of my strengths is in troubleshooting and deescalating to provide expedient and thorough support to meet the needs of those I encounter.

I have more than 10 years of private medical office management and assistant experience.

Also, I have excellent clerical, critical thinking, computer and administrative skills including but not limited to Siemens applications:

SieSales, IMall, DRC, SIOS, Assist, SAP, Microsoft Office applications, and continuing education/working knowledge of Microsoft Excel.

I am a first responder for my site. I spearheaded a fund raiser with JCAT for the Washington County Animal Shelter. I made and donated a TN Vols quilt, and together with Siemens generous matching initiative, we donated $2700 using a pizza lunch for incentive. When I am not working, I enjoy spending time with my family, reading about domestic and foreign cultures, gardening, care for our egg chickens, quilting and anything outdoors that allows me to stretch out and enjoy the NE TN area.

Please contact me to arrange an interview to explore opportunities in your organization that could meet my qualifications, and for which I can support your team. Thank you for your time and I look forward to hearing from you.

Sincerely

Diane Betancourt Bagdoian

DIANE BETANCOURT BAGDOIAN

420 Neal Drive

Bluff City, TN 37618

Mobile: 516-***-****

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Education

Bachelor of Science/ Social Work (BSW), Dec. 2010

East Tennessee State University (ETSU), Johnson City, TN

Undergraduate Studies in Nursing, Adelphi University, New York 2000-2002

Undergraduate Studies, Nassau Community College, Garden City, NY, 1992-1994

Professional Experience

Electrical Service Coordinator Irving TX, October 2023 to present

• Handle incoming customer service requests both internal and external to complete field service work orders, scheduling, dispatching (which includes retrieving drawings, photos for technicians to have a clear scope).

• Executes all factory warranty and T&M service jobs from initial request to final invoice.

Enter jobs in Power DB so that technicians can attach reports, that would later be included in SAP billing process so that customers receive complete report and their invoice.

• Coordinate with multiple departments and stakeholders to ensure smooth operations and efficiency

• Proactive follow-up with customers to verify whether additional visits or parts need to be ordered to complete the job.

• Maintain open communication with sales, operations, and customers to ensure quick resolution of any

issues that may arise.

Quoted services handling from retrieval in Book it, job management to completion and invoicing.

Customer Support Coordinator II, Siemens, Johnson City, TN, February 2011 to October 2023

Creating workflow cases for customer and technicians for technical support and field services

Fielding customers to various divisions within Siemens Global for product assistance

Facilitating customer needs with after-hours technical support and emergency orders

Assisting colleagues and international customers with interpreting correspondences

and support cases in French and Spanish

Process implementation, and training of new hires

Patient Care Coordinator, Mountain States Health Alliance, Woodridge Outpatient Clinic, Johnson City, TN 2010-2011

Phone triage, appointment setting for physicians and counselors

Data entry patient information/insurances

Coordinated & assisted with IOP

BSW Intern, TN Board of Probation and Parole, Blountville, TN, Aug. 2010 – Dec. 2010

Performed under the supervision of a Master’s Level Psychiatric Social Worker

Assessed needs for Parole and Probation Offenders and provided information for resources

Interviewed for bio-psychosocial reports

Provided goal setting with clients

Facilitated BOPP Women’s Support Group

Participated in Cognitive Behavior Training classes and professional meetings directly related to service implementation.

Staff Mark Temporary Agency, Johnson City, TN May 2010 – Aug. 2010

Temporary assignments including data entry, and clerical between semesters at ETSU

Nursing Student/Nurses Assistant

Wellmont Health Services, Kingsport, TN May 2007-Sept. 2007

Tending to patients needs including grooming, and mobile assistance

Vitals, Charting, assisting nurses to care for charge patients

Executive Administrative Assistant, Jan. 2005- Sept. 2006 (relocated to Tennessee)

Richard S. Faulk, M.D., Psychiatry Practice, Boca Raton/Fort Lauderdale, FL

Provided office management/administrative, inventory/ordering, and patient care responsibilities

Controlled heavy patient flow, triaging, appointment setting, coordinating authorizations, and OTR’s for treatment and medication authorizations via insurance companies

Applied medical terminology skills, and psychotropic drug knowledge

Prepared memorandums, provided staff training and management while adhering to strict HIPPA regulations

Front Office Manager/Administrative Assistant – Sept. 2003 to Jan. 2005

Progressive Medical Center, Margate, Fl. 33063

Duties include staff development and training,

Implementing front desk procedures: scheduling of patients, verification of insurances,

Liaison between doctors, MRI companies, billing company, collection agency, and hospitals, payroll for staff, data entry, typing memorandums for doctors, preparing daily deposits.

Assistant Office Manager/Administrative Assistant

Drs. Gould, Elice, Hyman, and Bungarz, Great Neck, NY Jan. 1996- July 2000

Administrative Experience

Staff development and training, lab management, maintenance of OSHA/CLIA compliance standards, quality control, proficiency testing,

Telephone triage, scheduling liaison to labs, hospitals, insurance companies, Medware software Medical Manager, Microsoft Office 2007, Word, Excel, PowerPoint, knowledge of CPT and ICD9 coding.

Medical Assistant Experience

Assisted physicians with physical exams including audio/visual screening, finger sticks testing done with Coulter and Kodak blood machines, sterilization procedures

10 lead EKG’s, spirometry, tympanograms, throat cultures, urine analysis/cultures, and surgical clearances

Infirmary Office Manager, Brookwood Camps, Glen Spey, NY, Summers June- August 2000-2004

Responsibilities included nursing assistant to RN’s and physicians, coordination of nurses’ scheduling, ordering of medical supplies, triaging campers, and counselors ages six through 23 for medical attention.

Liaison between camp director, parents and hospitals. maintained OSHA/CLIA compliance standards

Information Officer United Nations, United Nations Plaza, NY, NY March 1982- November 1988

Responsibilities included: working with various delegations and staff members throughout the year, including during the General Assembly.

Assisted foreign correspondents with memorandums and international communications.

*Gaps in employment were during my pursuit of Higher Education

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