Cruz Marie Garza
Madera, CA 93637
*****.*****@******.***
Professional Summary
Reliable and motivated professional with experience in substance use counseling, caregiving, customer service, and security. Strong ability to work under pressure, communicate effectively, and support individuals through recovery and daily living needs. Skilled in treatment planning, documentation, and client-centered care.
Work Experience
Substance Use Disorder Registered Counselor – BAART Programs (Van Ness)
December 2024 – Present
- Conduct intake assessments and assist with client admissions and discharges
- Develop and implement individualized treatment plans based on client needs
- Apply ASAM criteria to assess level of care and support treatment decisions
- Complete CALOMS documentation accurately and on time
- Provide counseling support using foundational counseling techniques
- Maintain detailed case notes and ensure compliance with HIPAA regulations
- Collaborate with clinical team to support client progress and recovery goals
IHSS Provider (In-Home Support Services) — Madera, CA
June 2023 – Present
- Assist clients with daily living activities, including meal preparation, hygiene, and mobility
- Provide transportation to medical appointments and run errands
- Support medication reminders and overall client well-being
- Maintain a safe and clean living environment
Waitress/Cashier – El Contento — Madera, CA
November 2022 – July 2024
- Delivered friendly and efficient customer service in a fast-paced environment
- Handled cash transactions and operated POS systems accurately
- Assisted with catering orders and preparation for delivery services
- Maintained cleanliness and organization of dining and service areas
Security Guard – Chukchansi Gold Resort & Casino — Coarsegold, CA
September 2021 – September 2022
- Patrolled property to ensure safety of guests and staff
- Monitored and reported suspicious activity
- Assisted with secure transport of funds
- Completed detailed shift reports and documentation
Living Skills Instructor – Szabad SLS — Madera, CA
February 2017 – December 2021
- Supported clients in developing independent living skills
- Created and implemented Individual Service Plan (ISP) goals
- Completed case notes, quarterly and annual reports
- Assisted with medical appointments and daily activities
- Participated in team meetings and progress evaluations
Skills
Substance Use Counseling, Treatment Planning & Documentation (ASAM, CALOMS), Intake & Discharge Coordination, Customer Service, Caregiving & Daily Living Support, Cash Handling & POS Systems, Teamwork & Communication, Problem Solving & Critical Thinking, Time Management & Reliability
Education
Pioneer Technical Center — Madera, CA
High School Diploma, 2018
Languages
English