Service Writer and Advisor Resume Summary
Resume:
Jessica Sharpe
*******.******.**@*****.***
Burlington, CT 06013
EXPERIENCE:
Service Writer, United Ag and Turf – Farmington, CT June 2025 to present
• Accurately conveyed customer-described complaints regarding their machines to technicians.
• Created repair quotes from technician’s recommendations based upon their evaluation of their machines and presented to customers.
• Provided regular updates to customers regarding the status of their machine repairs.
• Delivered parts to technicians as they arrived to ensure prompt completion of repairs needed.
• Communicated details of completed tasks and associated costs to clients.
• Utilized multiple different software systems to manage daily work flow.
• Generated 5 star google reviews for the business from the first two weeks of my employment with the company.
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Service Advisor, Mitchell Volkswagen - Simsbury, CT November 2023 to December 2024
• Ensured final invoices accurately matched completed repair orders.
• Communicated details of completed tasks and associated costs to clients.
• Utilized various software for video multipoint inspections, customer loyalty management, and online scheduling.
• Developed and maintained strong relationships with customers to ensure repeat business.
• Upsold additional products or services when appropriate. Service Writer, Acura of Berlin - Berlin, CT
October 2021 to Present
• Consistently exceeded sales and customer satisfaction expectations.
• Took responsibility for the customer experience from the initial greeting through service completion, including scheduling appointments, checking in, accurately estimating time requirements, and checking out.
• Utilized tools provided to make recommendations based on technicians’ findings and service needs.
• Greeted customers in a timely manner.
• Prioritized vehicle service needs based on technician recommendations and communicated these needs to customers.
Service Consultant, Modern Tire – Rocky Hill, CT
October 2020 to October 2021
• Greeted customers in a timely manner.
• Prioritized vehicle service needs based on technician recommendations and communicated these needs to customers.
• Consistently exceeded company expectations in sales goals. Service Consultant, Mitchell Volkswagen – Canton, CT March 2018 to March 2020
• Promptly greeted visitors, recording customer and vehicle data.
• Accurately conveyed customer-described complaints regarding their vehicles to automotive technicians.
• Presented comprehensive breakdowns if repair costs to customers, including both labor and parts charges,
• Provided regular updates to customers regarding their vehicle status. Assistant Manager, Valvoline Instant Oil Change - West Hartford, CT September 2016 to March 2018
• Managed daily business operations, including assigning daily roles for all employees scheduled to work for the day, scheduling employees for the week of work, and handling customer complaints
• Supervised a team of 10 employees
• Performed State of CT DMV inspections
EDUCATION:
Bachelor’s Degree in Psychology
University of Hartford – West Hartford, CT
September 1999-May 2003
Graduated Summa Cum Laude
Awarded John G. Lee Medal for excellence in academics and community service
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