Experienced Customer Service & Administrative Professional

TAJUANA S. FLOURNOY *** Conley Rd SE #F* Atlanta, Ga 30354

470-***-**** (cell)

QUALIFICATION SUMMARY

OVER 36 years in Customer Service,Receptionist, Training, Collections, Cashiering and Underwriting in the

credit card, processing and retail distribution industries with special skills in collecting patients/ customers

demographic information, pulling charts, insurance verification analyzing, problem solving, and decision

making. Knowledge of PC'S, word processing and data entry. Ability to maintain tact and diplomacy in tough

patients/ customer's situation.Professional who establishes and maintaining customer loyalty, strong

listening and communication skills.Developed strong working relationships, am eager to learn and share

knowledge with peers.Highly Proficient in windows 95-2010, windows xp, worldship, fedex ground, microsoft

office, web-vision, outlook, wordperfect, oracle, visions, paypal, hand scanner,acss, esales, arkona, eport

ces, iex, delta term, link, ibaggs, air clic

PROFESSIONAL EXPERIENCE,

Dekalb County Sheriff Office May 2023- Current 4425 Memorial Dr Decatur, Ga 30032 Sheriff Processing Technician, Senior

The purpose of this classification is to process documentation related to warrants, inmate booking, civil papers, temporary protection orders and related functions and to enter to departmental databases. Incumbents in this classification provide lead guidance, direction and training to newly hired and less experienced Processing Technicians. Essential Functions

● and coordinates daily work activities of assigned crew or co-workers; confers with supervisor to obtain direction regarding work assignments and priorities.

● Assist with training and instructing co-workers regarding operational procedures and proper use of equipment.

● Operates NCIC and GCIC computer system to identify, retrieve, and / or update criminal information.

● Perform customer service functions; answer telephones;provide assistance, requested documents and information regarding services. Security Technician

The purpose of this classification is to provide security to and control of key access points at the courthouse and other facilities and to monitor and control inmate movement through the County detention facility

Essential Functions

● Provides security in the jail and courthouse; observes and screens all persons entering the court building; operates metal detectors; allows or denies access; and conducts daily security search of interior and exterior of premises.

● Monitors inmates in the detention facility; monitors video feeds and security cameras; controls movements of inmates throughout facility; grants/denies access; locks/unlocks doors via control room console; advises supervisor of any problems or emergencies; and maintains related documentation.

● Provides information and assistance via phone or in person; directs visitors to appropriate staff and/or building locations; explains policies and procedures; and answers questions.

● Maintains security equipment, such as panic alarms, metal detectors, security locks, radio equipment, etc.; conducts routine testing and calibration for equipment; monitors equipment operations to maintain efficiency and safety; and reports faulty equipment for necessary maintenance work.

Fulton County Schools Department of Transportation --april 2016 - May 2023 97 Heath Street fairburn

ga 30213 April 2016- March 30 2017

● Attentive to traffic and weather conditions while staying on schedule and ensuring the safety of passengers. Ensure that my vehicles are operating properly each day by testing brakes, tires and other components. Responsible for maintaining a safe environment within the bus by enforcing rules of conduct and responding to emergencies

Transport America, february 4,2016- march 30 2017 (weekends only) 3400 INTERNATIONAL PARK DR ATLANTA,GA 30316

SUPPORT CENTER ASSISTANT

Essential Functions

● Foster and maintain good relations with our drivers. Assist them with any needs when they are at the support center.

● Provide excellent customer service to everyone coming in and out of the support center.

● Yard check data entry and other administrative support.

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