IT Support Specialist Endpoint & Systems Administrator

EVA AMIGON

IT Support Specialist Endpoint & Systems Support

347-***-**** ️ *********@*****.***

PROFESSIONAL SUMMARY

IT Support Specialist with 3+ years of experience seeking systems administration role. Proven ability to manage high ticket volumes, deploy and configure devices, and administer Microsoft environments including Azure and Intune. Strong background in troubleshooting, user onboarding, and endpoint management.

TECHNICAL SKILLS

Systems & Tools: Microsoft Azure, Intune, ServiceNow, VIVE Ticketing System Platforms: Windows OS, iOS Device Management

Applications: Microsoft 365 (Word, Excel, Outlook, SharePoint, Teams) Core Competencies:

● User provisioning & account management

● Device deployment & configuration

● Ticket management & SLA adherence

● Troubleshooting hardware/software issues

● Multi-factor authentication (MFA) support

Languages: English, Spanish

PROFESSIONAL EXPERIENCE

Field Technician

Island Computer Products Inc. June 2025 – Present

● Provide onsite IT support for enterprise clients including telecommunications and city agencies

● Deploy, configure, and troubleshoot user devices for new employee onboarding

● Resolve hardware, software, and connectivity issues in fast-paced environments

● Collaborate with IT teams to deliver efficient technical solutions Customer Service Representative (IT Support)

NYC Department of Aging March 2024 – May 2025

● Managed 40+ daily tickets in VIVE ticketing system while meeting SLA targets

● Supported multiple city agencies with technical troubleshooting and issue resolution

● Assisted users with Microsoft 365 tools including Outlook, Word, and SharePoint

● Contributed to rollout of a new enterprise ticketing system IT Technician

Fairfax Government Center January 2023 – January 2024

● Resolved 30+ tickets daily using ServiceNow ITSM for 100+ users

● Administered Microsoft Azure for user account creation and access management

● Managed Microsoft Intune for iOS device configuration and security policies

● Onboarded new employees, including device setup and account provisioning

● Troubleshot MFA and authentication issues using Microsoft Authenticator

● Supported departments including law enforcement and emergency services Receptionist / Office Coordinator

DO & CO Catering Company April 2019 – June 2022

● Managed front desk operations and internal communications

● Coordinated office inventory and supply management

● Ensured compliance with COVID-19 workplace safety protocols Floor Lead

Nike November 2018 – June 2021

● Supervised daily operations and improved team performance

● Delivered high-volume customer service and drove sales

● Trained staff and supported leadership initiatives EDUCATION & CERTIFICATIONS

Google IT Support Professional Certificate

General Educational Development (GED)

KEY STRENGTHS

● High-volume ticket management (30–40+ daily)

● Microsoft ecosystem expertise (Azure, Intune, M365)

● Government & enterprise IT support experience

● Strong communication and user support skills

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