Operations, Account & Marketing Leader with Impact

SHANTA JOHNSON

Bowie, MD 202-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Results-driven Operations, Account Management, and Marketing Professional with 10+ years of experience leading business operations, managing client relationships, and driving revenue growth across retail, e-commerce, and service industries. Proven ability to manage multiple accounts, optimize workflows, and increase client revenue by $80K+ annually through strategic planning, process improvement, and targeted marketing initiatives. Experienced in remote environments with strong skills in CRM systems, digital marketing, and cross-functional coordination.

CORE COMPETENCIES

Account Management • Client Relations • Operations Management • Process Improvement • Digital Marketing • Social Media Strategy • KPI Tracking • CRM Systems • Revenue Growth • Project Management • Logistics Coordination • Team Leadership

PROFESSIONAL EXPERIENCE

Operations & Client Success Consultant Remote 2022–Present

• Managed multiple client accounts and served as primary point of contact

• Increased client revenue by $80K+ annually through strategy and optimization

• Developed marketing campaigns and customer acquisition funnels

• Improved workflows, efficiency, and cost management Operations Manager / Account & Marketing Lead We Notice LLC 2019–2025

• Scaled business to ~$300K annual revenue with full P&L; ownership

• Managed operations, marketing, and customer relationships end-to-end

• Executed social media strategies and marketing campaigns

• Implemented CRM systems, SOPs, and KPI tracking to drive growth

• Led hiring, onboarding, and team management

Delivery Team Lead / Logistics Supervisor FedEx Ground 2013–2018

• Supervised logistics operations and improved delivery performance

• Managed team performance, compliance, and reporting

• Optimized routes and maintained KPI standards

MARKETING & DIGITAL EXPERIENCE

• Managed social media platforms (Instagram, TikTok, Facebook)

• Created content strategies to drive engagement and conversions

• Designed campaigns using Canva and Adobe Photoshop

• Executed email marketing using Mailchimp and Constant Contact TECHNICAL SKILLS

Shopify • Wix • WordPress • Square POS • CRM Systems • Mailchimp • Meta Business Suite • Microsoft Office • Google Workspace • Canva • Adobe Photoshop

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