Front Office Specialist and Office Administrator

Amanda Hart

Pearland, TX ***** +1-713-***-**** ***************@*****.***

Professional Summary

Experienced Office Administrator and Customer Service Specialist with over 19 years in office management, payroll, and client support. Skilled in Microsoft Office, remote communication, and multitasking. Proven ability to manage administrative operations, resolve customer inquiries, and deliver high-quality service. Seeking remote customer service or administrative roles to leverage strong organizational and communication skills. Willing to relocate to: San Antonio, TX - Pearland, TX - Houston, TX Work Experience

Warehouse Associate

Primary Arms Houston, TX

May 2023 to Present

* Scanned items for delivery to ensure accurate shipment

* Confirmed packing orders and prepared boxes for outgoing supplies

* Assisted in the delivery department by counting items for accuracy

* Supported shipping operations to meet daily deadlines

* Communicated with team members to resolve shipment issues

* Utilized RF scanner and computer systems for order entry

* Maintained organized records of shipped and received goods Amazon Flex Delivery Driver

Amazon Flex Houston, TX

December 2021 to December 2022

* Scheduled own delivery times and dates for flexible work

* Checked customer notes to ensure proper delivery instructions were followed

* Organized packages by number and order to prevent loss or misplacement

* Delivered all assigned packages accurately and on time

* Communicated with customers via phone and email for delivery updates Office Manager

First America Electric San Antonio, TX

February 2019 to December 2020

* Handled payroll and filed invoices for company records

* Answered phones and ordered supplies for multiple project sites

* Managed takeoffs for residential apartment projects

* Tracked job details including name, city, unit, location, and estimated start date

* Checked Connex containers for delivery, pricing, and insurance costs

* Coordinated project schedules and communicated updates to staff

* Utilized Microsoft Office for reporting and documentation Staff Assistant (Temp)

University of Houston Houston, TX

October 2018 to February 2019

* Scheduled and confirmed meetings and workshops for the Assistant Vice Chancellor/Vice President of EOS

* Maintained daily calendar and assisted with expense reports and reimbursement vouchers

* Revised the Equal Opportunity website for updated content

* Opened, sorted, and distributed incoming mail

* Arranged new hire interviews and prepared work orders

* Conducted monthly building inspection reports

* Answered phones and maintained office supplies

* Communicated with staff and faculty via email and phone Office Assistant (Temp)

Syntech Chemical Pearland, TX

June 2018 to August 2018

* Prepared and processed invoices and billing entries

* Filed confidential employee documents securely

* Handled accounts payable and receivable in a timely manner

* Reconciled accounting reports for accuracy

* Prepared and submitted weekly timesheets

* Responsible for daily deposits and reconciliation of petty cash

* Communicated with vendors and staff via email and phone Office Assistant

MJP Construction Company Houston, TX

September 2015 to May 2018

* Answered phones and maintained office supplies and equipment

* Oversaw all aspects of general office coordination, including copying, faxing, mailing, and filing

* Opened, sorted, and distributed incoming mail, including faxes and emails

* Resolved account issues as they arose

* Prepared and processed invoices and maintained records and files

* Responsible for daily deposits and accounting entries

* Communicated with clients and vendors via phone and email Business Coordinator/Auditor

MD Anderson Cancer Center, Republic Parking Houston, TX May 2014 to August 2015

* Conducted new employee orientation, including health insurance and benefits overview

* Audited daily reports to ensure accuracy and compliance with company policies

* Responsible for bookkeeping and preparing status and leisure reports for corporate office

* Provided excellent customer service and handled accounts payable and receivable

* Followed up on collections in a timely manner

* Responsible for daily deposits by compiling and reconciling accounting reports

* Maintained office cleanliness and organization

* Managed UPS and FedEx package deliveries and maintained office supplies and equipment

* Communicated with staff and customers via phone and email Payroll Administrator

UT Health Science Center at Houston Houston, TX

November 2004 to March 2014

* Processed payroll for employees, ensuring accuracy and timely payments

* Maintained payroll records and handled confidential information securely

* Managed accounts payable and receivable tasks as needed

* Provided administrative support, including data entry and office organization

* Assisted with employee onboarding and benefits paperwork

* Answered multi-line phones and directed calls to appropriate departments

* Utilized Microsoft Office and Excel for payroll and reporting tasks

* Supported office management and supply ordering

* Communicated with staff and departments via phone and email Education

Upper secondary education

Alvin Community College

High school diploma

Pearland High School Pearland, TX

Upper secondary education

Alvin Community College Alvin, TX

Skills

File organization Accounting Google Docs Multitasking Bookkeeping Written communication Office supply management Microsoft Word Attention to detail Customer complaint resolution Phone communication Email customer support Ability to follow instructions Virtual client meetings English Conducting sales calls Phone call management Gmail Order entry Client meetings Customer relationship building Email management Client invoicing Invoice reconciliation Typing Phone etiquette Payroll Video communication Customer inquiry handling Calendar management Filing QuickBooks Customer support experience within retail industry Accounts receivable Customer support Automobile transportation Customer service Payroll administration Clerical experience Organizational skills Interpersonal skills Project coordination Active listening Microsoft 365 proficiency Customer relationship management Industrial equipment Order processing Customer communication Customer issue escalation Internet connection Microsoft Outlook Microsoft Excel Accounts payable Client follow-up Client interaction via phone calls Account reconciliation Inside sales Record keeping Customer support experience within e-commerce industry Prospecting Assistance experience within finance industry Inventory data entry Office management Individual consumer customer service Debt collection

- Debt collection experience (11–15 years) Call center agent experience Multi-line phone systems Account management Scanning Appointment scheduling Vehicle spotting Photocopying Google Workspace Microsoft Office Cold calling Data entry CRM system proficiency Business development Construction RF scanner Warehouse experience Customer retention Marketing Administrative experience - Administrative experience (More than 20 years) Task prioritization Communication skills Computer operation Communication Via email customer service Client relationship development Bookkeeper experience Writing skills Team management Oracle Time management Executive administrative support

Languages

English

Certifications and Licenses

Driver's License

Additional Information

Certificates

• Administered Medical Assistance

• Administration Assistant Applications

• HIPPA Compliance

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