Operations & Customer Service Leader
Resume:
Lindsey
Till
Operations & Customer Service Professional
PROFESSIONAL SUMMARY
Operations and customer
service professional with 10+
years of experience supporting
service-based and corporate
teams through dispatch
coordination, billing operations,
contract management, and
high-volume client
communication. Known for
improving workflow efficiency,
resolving complex service
issues, and serving as a key
liaison between leadership, field
teams, and customers. Seeking
to contribute strong operational
support and client-focused
problem solving within a stable,
growth-oriented organization.
ADDRESS
Pleasant Lake, MI
PHONE
************@*****.***
EXPERIENCE
JAN 2024 - PRESENT
Customer Care Specialist Daily Rain, Inc. Dexter, MI
• Coordinate daily scheduling and dispatch for field technicians, managing high-volume customer communication via phone, email, and Jobber to ensure timely service completion and client satisfaction.
• Prepare detailed service quotes, generate invoices, and oversee billing accuracy while resolving service-related concerns with professionalism and efficiency.
• Serve as the primary point of contact between customers and technicians, facilitating clear communication and proactive problem-solving to prevent service delays.
• Track and prioritize emergency calls and service adjustments to maintain operational flow in a fast-paced environment.
APRIL 2022 – JULY 2024
Social Media Manager Roofman Saline, MI
• Developed and scheduled strategic social media content across Facebook and Instagram, increasing brand visibility and engagement.
• Coordinated job-site photography and seasonal marketing campaigns in collaboration with leadership to support revenue goals. DEC 2021 – FEB 2022
Customer Care Specialist WestArbor Animal Hospital Ann Arbor, MI
• Managed high-volume client communication, appointment scheduling, and medical record updates in a fast-paced veterinary environment.
• Triaged patient calls, coordinated lab work and prescriptions, and ensured accurate documentation in compliance with medical standards. NOV 2020 – JUNE 2021
Office Manager Altech Mechanical Ann Arbor, MI
• Oversaw daily office operations including dispatch, scheduling, payroll, invoicing, and bookkeeping for a mechanical service company.
• Drafted service contracts, prioritized emergency calls, and served as liaison between field technicians and clients to ensure operational efficiency. APRIL 2019 – NOV 2020
Sales Analyst The Professional Group Roseville, MI
• Developed bid proposals, pricing models, and client presentations to support competitive contract acquisition.
• Managed purchase orders and billing processes using JD Edwards and Docusphere, ensuring contract accuracy and timely invoicing. JUNE 2012 – APRIL 2019
Billing Specialist Avfuel Ann Arbor, MI
• Processed domestic and international fuel billing transactions while conducting pricing analysis and account reconciliation.
• Resolved customer disputes and maintained accurate account data within SalesLogix to support high-volume aviation clients. OCT 2010 – JUNE 2012
Patient Coordinator Chelsea Dermatology Chelsea, MI
• Managed front desk operations, appointment scheduling, and insurance verification in a busy dermatology practice.
• Maintained HIPAA compliance and supported accurate billing documentation using ICD-9 and ICD-10 coding.
EDUCATION
Grand Valley State University Allendale, MI
Coursework in Communications
Chelsea High School Chelsea, MI
Diploma
CORE SKILLS
• Client communication, conflict resolution, and high-volume service support across phone, email, and in-person channels.
• Dispatch coordination, scheduling logistics, and workflow management in fast-paced service environments.
• Contract drafting, service quoting, proposals, and professional customer correspondence.
• CRM and ERP systems including Jobber, SalesLogix, JD Edwards, and Docusphere.
• Staff training, administrative leadership, and cross-team coordination between clients, technicians, and management.
• Process improvement, task prioritization, and operational problem-solving.
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