Customer Service Professional with Front Desk Experience

ALIEYA REED

Las Vegas, Nevada · 702-***-**** · *************@*****.***

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Highly organized and enthusiastic Customer service professional seeking a position that will leverage my interpersonal skills and provide a positive, friendly, and fun atmosphere for customers at a reputable company. SKILLS

• Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

• Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

• Success multitasking while remaining professional and courteous in fast-paced environment. EXPERIENCE

Front Desk Agent March 2025 to Present

Spy Ninja HQ

• Welcoming guests, answering phone inquiries, and providing information on park attractions

• Ensuring all guest waivers are signed

• Processing bookings

• Managing reservations

• Upselling attraction passes, arcade deals, and retail merchandise

• Assisting with check-ins for birthday parties and special events

• Maintaining a clean and organized front desk area and assisting with general park safety Childcare Specialist March 2023 to February 2025

Little Hearts Child Care Center

• Develop and implement age-appropriate activities to engage children in learning and play

• Supervise children in a safe and nurturing environment

• Establish and maintain positive relationships with children and their families

• Monitor children’s activities to ensure safety and well-being

• Assist with meal and snack preparation

• Change diapers and help with potty training

• Maintain a clean and organized environment

• Administer basic first aid and CPR

• Develop and implement behavior management strategies

• Document children’s progress and discuss with parents

• Participate in staff meetings and professional development activities Childcare Provider / Babysitter January 2016 to March 2023 Various Private Employers

• Monitor children while their parents are away

• Meet children's nutritional needs by preparing nutritious snacks

• Supervise hygiene by changing diapers and assisting in washing hands and bathing

• Maintain a healthy and safe environment for the children

• Demonstrate the ability to handle emergency situations in a calm manner ALIEYA REED

Las Vegas, Nevada · 702-***-**** · *************@*****.*** 2 P a g e

Cashier October 2017 to December 2017

Target Seasonal

• Perform basic math functions to collect payments and make change

• Operate registers, scanners, scales and credit card/debit card terminals

• Memorize product locations throughout the store and be able to direct customers or make suggestions

• Handle exchanges and refunds in a quick, efficient manner

• Collect payments and bag purchases for customers

• Maintain accurate cash drawer

• Take a tally of the funds in the cash register when required during a shift and produce transaction reports

• Keep the checkout area clean and orderly

Sales Associate August 2016 to November 2016

Champs Sports Goods Seasonal

• Delivered excellent customer service that ensured ongoing sales and high levels of customer satisfaction

• Worked with customers to determine their needs and then recommend the right product to solve the customer’s problem

• Assisted in ensuring that the product presentation area is clean and organized

• Developed and cultivated strong buying relationships with customers

• Used company literature and available training resources to stay up to date on product feature

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