IT Operations & System Administration Specialist

Roger Kwan

**** **** ****** -** ********, NY ****4 *****.****@*******.*** Cell: 917-***-**** or 917-***-****

Qualifications Profile

Solutions-oriented Information Technology professional with a solid background of experience in system administration, configuration, and maintenance.

Exceptional performance in installing, configuring, and supporting technology solutions instrumental in contributing to bottom-line savings to clients; broad-based and ever-expanding repertoire of technical skills.

Proficient at providing remote and onsite hardware / software installations, support, and service to new and existing clients. Top-notch troubleshooting and issue resolution strengths.

Out-of-the box thinker possessing the necessary skills and mindset to identify emergent technologies that perform in divergent environments, surmount obstacles, and achieve goals.

Strong interpersonal skills including persuasion, negotiation, conflict management, and customer relations.

Results-oriented self-starter who exemplifies strong leadership, discipline, enthusiasm, and energy within a well-organized environment.

Core Competencies:

Client / Server Applications

LAN / WAN / VPN Implementation & Support

Database Support & Integration

Troubleshooting & Issue Resolution

Email, e-Commerce, & Networking Applications

Customer-focused Operations

Communication & Collaboration

End-user Training & Support

Technical Background

Platforms:

Windows XP, 7, 8.10, 11, Win 2008 R2, Win 2012, Win 2016, Win 2019, Win 2022 and MacOS Ventura 13.2.1

Technical Skills:

Active directory, EMC 2010 (Exchange Management Console), Microsoft Office 2010, 2013, 2016, Office 365, OWA, Outlook Anywhere, Chromebook, MAC, JAMF, Express VPN, Cisco Anywhere, MDM (Mobile Device Management), Citrix, Intune, AirWatch, Azure, AWS Management Console, Google Suite (G-Suite) admin console, Cisco Call Manager 10.5, Cisco Jabber, Blackberry Enterprise Server, Microsoft Lync, Microsoft Teams, Slack, LastPass, Google Docs, Skype, Webex, Zoom, PC Anywhere, Connect Wise Automate, GoToMyPC, GoToMeeting, Microsoft Meeting, Bomgar, Microsoft Teams, Team Viewer, LogMeIn Rescue, Sophos Anti-virus, SEPM (Symantec Endpoint Protection Manager), Viper Anti-virus, Bitdefender, McAfee, Webroot, Malwarebytes, Microsoft Forefront Protection, VMware 5.x and 6.5 ESX (Virtual Host), ISCIS, VDI (Virtual Desktop Infrastructure), Net Motion 11.41, Veeam backup, TCP/IP, DNS, WSUS, SMS, MOM, SCCM 2012, SCOM, Solar Winds, Websense, Microsoft SoftGrid, IBM Big Fix, MX Extreme, DS View, Avocent KVM, Black Box, HP MSA2040 SAN, Net Botz, SonicWall, Basic Cisco Commands, Bright Mail, BrightStor, Postini, Global Relay, Rack Space, BitLocker, Blancco, Microsoft Data Eraser, Veritas (Symantec) Backup Exec, Acronis Backup, Remedy Helpdesk Management, Track-IT, Ivanti, Magic, Heat, HP Service Manager, Spice Works, ConnectWise, ServiceNow, LANDesk, Zendesk, Dell Manage, HP Systems Insight Manager, Jira, (HP SIM), Ivanti, Wyse Device Manager, Cisco AnyConnect VPN, Cisco Anywhere, Blackberry Desktop Manager, Lotus Notes, PowerShell, bat file script, Dame Ware, Chrome, Microsoft Edge, Internet Explorer, Remote Desktop, Symantec Ghost, Acronis imaging, Macrium imaging, NT Terminal WISE Terminal, Snap Server, Citrix Client, Checkpoint VPN, RSA Token, PC Docs, I Manage, Microsoft SharePoint, Fact Set, Vestek, Bloomberg, SunGard B2 and U2, Pink Sheet, Turrets, Baseline, Reuters, PeopleSoft tracking system, Epicor (Accounting System Software), Adobe Reader, Adobe Photoshop, AutoCAD, MicroStation, Adobe Illustrator, Yardi, Timberline, TimberScan, IOT (Internet of Things) Instatel Thor, Instatel Micromate, ShareFile, Crush FTP, Google Docs, Dropbox, Google Drive, OneDrive, ShareFile, and Microsoft OneDrive, Ubiquiti Equipment, and Meraki.

Hardware: HP Compaq, HP ProLiant, HP ProDesk, Dell, PC Compatibles, IBM (Lenovo) / Dell laptops, Microsoft Surfaces and Laptops hardware drivers and patches for modems, HP/ IBM/ Tektronics/ Konica Minolta printers and scanners, WYSE terminal, networking cards, DSL, Cable, 56K/T1, VPN, Xyplex and Cisco Routers, Cisco ASA firewall, SonicWall, ADTRAN CSU/DSU for 56K/T1 connections, Network Interface Cards (Token Ring, Ethernet, PCMCIA, Pocket Xircom), modems (Internet, External, PCMCIA), Palm, BlackBerry, iPhone, iPad, Android, and Microsoft Windows phone.

Professional Experience

TCS (Tata Consultancy Services) MSP 01/03/22 – 12-31-25

Sr. Desktop Support Engineer / Sr. Lead Technician Engineer

-Executed technical infrastructure projects, leveraging expertise in desktop hardware, peripherals, and networking to support advanced end-user technical needs in alignment with second-level IT support responsibilities.

-Troubleshot Tier 3 issues for customers by identifying and resolving escalated hardware and software challenges, and standardizing IT procedures to enhance desktop support operations.

-Collaborated with stakeholders to gather and document comprehensive business requirements, ensuring technical support solutions accommodated advanced user needs for desktops and peripherals.

-Developed and maintained detailed business requirement documents, process flows, and use cases using tools like Jira and Confluence, supporting resolution of complex IT issues including Active Directory and imaging processes.

-Provided direct support in analyzing and resolving production issues promptly and effectively, meeting SLAs for desktop system stability and network connectivity.

-Led and managed projects from inception to completion, ensuring timely delivery of IT initiatives such as O365 migrations and desktop imaging solutions.

-Coordinated with software developers and other departments to implement innovative technology solutions, including configuration of operating systems and support tools.

-Monitored project progress and provided regular updates to stakeholders, ensuring transparency and alignment on IT support and desktop transition projects.

-Managed a team of 20 system administrators, network engineers, help desk technicians, and IT personnel to provide comprehensive end-user support and execute $3M IT initiatives, emphasizing desktop support, O365 integration, and network troubleshooting.

-Deployed, implemented, and configured CER, 911, E911 and NG9-1-1 systems; served as the IT point of contact for client accounts, aligning with enterprise-level desktop and network operations.

-Planned and executed disposal and decommissioning strategies for IT assets including laptops, desktops, servers, routers, and firewalls in accordance with asset management protocols.

-Reported and analyzed asset disposal performance using Excel, Power BI, and Tableau, supporting IT asset management and desktop lifecycle processes.

-Migrated application and Office 365 relying party trusts from ADFS to Azure AD, ensuring smooth and secure cloud access with Active Directory integration.

-Served as the IT point of contact for client accounts valued at $500K to $2.5M, troubleshooting Tier 1 technical issues and deploying technology solutions across customer sites with an emphasis on desktop and peripheral support.

-Trained staff on new employee computer access protocols, enhancing end-user support and desktop operation smoothness.

-Led meetings with the IT department and C-level executives to create technology roadmaps and define long-term IT strategies, including improvements to desktop support and network connectivity.

-Assisted end users in utilizing new and existing technology; provided coaching and one-on-one training to improve desktop and application usage.

-Addressed new hire inquiries regarding Microsoft Office, integrating Microsoft 365 knowledge and user account management best practices.

-Utilized extensive knowledge of Microsoft Hyper-V, Windows Azure Cloud, and virtualization technologies to support advanced desktop environments.

-Managed Microsoft DNS integration with Active Directory and DHCP, ensuring seamless network operations and desktop connectivity.

-Tested software performance across desktop networks to ensure peak functionality and compliance with IT security standards.

Handled employee requests for technical issues on Mac and Windows desktops and applications, providing second-level desktop support.

-Supported and trained newly hired help desk personnel on escalation procedures and desktop troubleshooting techniques.

-Installed, upgraded, supported, and troubleshot Windows OS, authorized desktop applications, hardware, and peripheral equipment, maintaining state-of-the-art desktop environments.

-Coordinated prompt emergency responses to prevent loss of key corporate data, aligning with IT security and desktop support protocols.

-Analyzed secure authentication methods and procedures for clients, proposing solutions to enhance user authentication, desktop security, and compliance.

-Performed software and hardware installations, upgrades, and maintenance to uphold optimal desktop performance.

-Authored detailed technical instructions for high-use software applications, contributing to the institution’s knowledge base and desktop support documentation.

-Ensured utmost security of proprietary data and managed antivirus configurations to protect the IT environment.

-Monitored network activity for security breaches, ensuring continuous protection of desktop systems.

-Deployed, integrated, and troubleshot Active Directory Federation Services (ADFS) to enable secure single sign-on (SSO) capabilities across hybrid desktop environments.

-Conducted penetration testing to identify vulnerabilities and strengthen security measures for desktop and network systems.

-Managed integration of Microsoft DNS with Active Directory and DHCP services, streamlining network operations for desktop support.

-Collaborated with management to develop cybersecurity training materials and procedures, reinforcing best practices for desktop and network security.

-Compiled and presented reports regarding network security status using detailed dashboard metrics, integrating Active Directory and antivirus solution insights.

-Leveraged Azure portal deployments and presented hosting architecture designs, enhancing cloud-supported desktop environments.

-Monitored computer system performance and addressed issues as they arose, ensuring stable desktop operations.

-Provided technical support for software reconfigurations to enhance functionality and support desktop customization.

-Installed computer hardware and software on desktops to keep system versions current and secure.

-Initiated and completed Microsoft Windows server operating system updates, supporting backend desktop infrastructure.

-Collaborated with LAN/WAN and Active Directory teams to maintain continuous company connectivity and robust desktop support.

-Maintained and repaired routers, switches, and backup systems integral to network and desktop functionality.

-Recommended new policies, procedures, and technology updates to enhance desktop support and overall IT efficiency.

-Conducted forensic technical investigations, including packet analysis, to resolve desktop network issues.

-Developed and initiated new security procedures such as data leakage prevention and antivirus rollouts, strengthening desktop endpoint protection.

-Coordinated and executed preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals, ensuring optimal desktop performance.

-Returned defective equipment to maintenance inventory, documented repairs, and maintained spare parts inventory to support desktop support operations.

-Monitored and restored service to terminal service clients, PCs, or notebooks, ensuring authorized network access and desktop reliability.

-Installed, upgraded, and verified hardware and software applications to sustain high-performance desktop operations.

-Managed companywide laptops, desktops, and printers with a focus on streamlined desktop support and IT asset management.

-Authored second-line support team manuals and maintained standard operating procedures, enhancing the effectiveness of desktop support teams.

-Assisted in firewall maintenance to uphold a secure network environment for desktop users.

-Acted as the subject matter expert for Microsoft Windows desktop OS, rapidly addressing complex user issues.

-Conducted configuration testing of antivirus software within a networked environment to protect desktop systems.

-Handled password changes and provided Active Directory support to maintain secure desktop access.

-Installed computer hardware and software with an emphasis on maintaining up-to-date desktop environments.

-Resolved diverse computer hardware and software issues for employees across 20 office locations, ensuring efficient desktop support

Birla Soft MSP 09/28/20 – 12/31/21

Sr. Desktop Support Engineer

- Managed Active Directory and application-based user account administration, reinforcing desktop support protocols and

secure access controls.

-Served as Product Owner for key IT projects, defining vision, strategy, and roadmap while ensuring alignment with advanced desktop support and network troubleshooting requirements.

-Prioritized project backlogs based on business value and stakeholder feedback, integrating best practices for desktop imaging and operating system upgrades.

-Authored clear user stories in Jira for IT developers, ensuring that detailed requirements for desktop support and IT service management were met.

-Communicated effectively with development teams to facilitate project execution that supported desktop and end-user support initiatives.

-Mentored and supported junior analysts and team members, developing technical proficiency in desktop support and Active Directory management.

-Monitored and maintained network technologies along with system, security, and network monitoring tools to ensure constant desktop operational efficiency.

-Provided daily oversight for the IT Service Desk, ensuring timely resolution of end-user inquiries related to desktop hardware, software, and network connectivity.

-Supervised Incident and Task queues, setting urgency and ensuring escalations related to desktop support were addressed per established standards.

-Deployed, integrated, and troubleshot Active Directory Federation Services (ADFS) to enable secure single sign-on (SSO) solutions, enhancing desktop user authentication.

-Interacted with high-level executives and senior management to align desktop training solutions with business objectives and operational needs.

-Ensured adherence to follow-up and communication standards among colleagues, reinforcing quality desktop support and IT service continuity.

-Developed enterprise-wide training strategies, including blended and eLearning solutions along with comprehensive training docu- mentation to enhance desktop support skills.

-Led a team in planning and developing end-user training strategies, including curriculum design for desktop applications and security best practices.

-Produced training videos from concept through editing, including scriptwriting and closed captioning, to support desktop software and hardware training.

-Utilized presentation platforms to deliver group and large auditorium training sessions focused on desktop support tools and trou- bleshooting techniques.

-Evaluated training effectiveness and adjusted programs as needed to support change management and optimize desktop support performance.

-Managed multiple projects using strong organizational skills, ensuring efficient time management across desktop support initiatives.

-Tracked training participation using a Learning Management System and leveraged tools such as MS Office Suite, Webex, Adobe Suite, MS Project, JIRA, Snagit, and SharePoint to support desktop operations.

-Served as a project leader or major contributor on complex projects that included enhancements to desktop support and network connectivity.

-Performed quality assurance checks on daily user inquiries, ensuring documentation accuracy and timely resolution of desktop-related issues.

-Configured additional PKI forest and integrated SAML 2.0 SSO with Microsoft Active Directory Federation Services (ADFS), enhancing desktop security protocols.

-Identified emerging trends, documented recurring problems, and facilitated issue resolution with IT Operations, ensuring consistent desktop support standards.

-Championed collaboration by providing updated troubleshooting guidance to Tier 1 and Tier 2 technicians for desktop issues and access controls.

-Technicians are coordinated with Tier 1 and Tier 2 to streamline inquiry flow and swiftly identify urgent desktop support matters.

-Collaborated with the Tier 2 group to ensure creation and maintenance of knowledgebase articles relevant to desktop support and IT troubleshooting.

-Mentored and coached support teams to ensure effective knowledge transfer and high-quality desktop support.

-Functioned as a subject matter expert for escalated inquiries, providing advanced desktop troubleshooting and Active Directory support.

-Escalated complex issues to specialized IT Operations groups when necessary, ensuring timely resolution of desktop-related matters.

-Facilitated team calls for aging inquiries, providing guidance on resolution and escalation in line with desktop support best practices.

-Acted as a liaison between technology and business groups, ensuring desktop support strategies aligned with organizational goals.

-Demonstrated team lead management, coaching, and mentoring skills, fostering an environment of continuous improvement in desktop support.

-Employed team building, motivational, and conflict management techniques to maintain high-performing desktop support teams.

-Allocated tasks to Tier 1 and Tier 2 team members based on situational requirements to optimize desktop support operations.

-Maintained a strong customer service mindset to address desktop support inquiries effectively and efficiently.

-Applied in-depth understanding of Service Desk processes including quality assurance monitoring, coaching, and escalation procedures to reinforce effective desktop support.

-Utilized ITIL® processes for incident, problem, change, release, asset, knowledge, and configuration management to support comprehensive desktop operations.

-Monitored performance metrics, KPIs, SLAs, and OLAs to ensure desktop support met established standards and expectations.

-Assisted in the preparation and maintenance of procedures for logging, reporting, and monitoring PC performance, aiding in desktop support enhancements.

-Diagnosed and resolved advanced technical issues including those impacting desktop functionality and end-user connectivity.

-Applied security best practices and risk mitigation techniques to safeguard desktop environments.

-Managed multiple projects and competing priorities without sacrificing desktop support accuracy or efficiency.

-Delivered clear communication and presentations across departments to ensure desktop support and IT operational alignment.

-Facilitated continuous improvement initiatives by creating and updating knowledgebase articles based on desktop support best practices.

-Demonstrated a strong background in Microsoft Active Directory, Group Policy, NTFS permissions, and M365 cloud services to enhance desktop support solutions.

-Exhibited a strong understanding of VPN, LAN, WAN, Wi-Fi, and MFA technologies to support robust network connectivity for desktop users.

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Ssquad (Li Fung), New York, NY Remote / Onsite 09/30/19 – 12/31/20

Sr. Desktop Support Engineer

-Support to provide in Customer Office and Retail Shops within respective cities. Engineer must travel to Retail shops as and when required depend on requests.

-Work with Tier 2 group in ensuring that knowledgebase articles are created as necessary and are kept up to date.

-Coach, mentor and train all support Tiers and Service Desk roles, ensure knowledge transfer.

-Act as a SME and handle escalated colleague inquiries.

-Escalate colleague inquiries to other IT Operations groups as necessary.

-Facilitate aging inquiries team calls, provide guidance for resolution or escalation as applicable.

-Act as a liaison for technology and business groups.

-Experienced in team lead management, leadership, and coaching.

-Experienced in team building, motivational, reward and recognition techniques, and conflict management.

-Ability to manage Tier 1 and Tier 2 team members by identifying tasks for each member according to specific situations.

-Strong customer service mindset.

-Experience in supporting Microsoft Windows 7,8,10 and MAC OS.

-A good understanding of Active Directory domain environments including setting up, maintaining and trouble shooting.

-Understanding LAN and network, switches, routers, WAN etc. This includes an understanding of VLANs, switch management, firewall configurations, and broadband installations.

-Understanding of GPO's, DHCP, DNS, VPN.

-Knowledge of basic networking, Wi-Fi, VPN, TCP/IP.

-Depending on skill level involvement in varying projects from desktop roll outs to cloud, network, and server builds/migrations

-VMWare includes building VMs and configuration.

-Experience working with backup technologies including server restorations.

Purvis Systems (FDNY and NYPD), Brooklyn, NY from Weeknight Support 6:30PM -12:30AM 08/17/20 – 12/27/24

Sr. Desktop Support Engineer

-Imaging, setting up, and configuring small factors: Starfire, Silent Hawk, ERS, and Voice Alarm workstations prior to their installation on the PSAC-1 and PSAC-2 dispatch floor and conducting the equipment installations and subsequent operational.

-Installing the Silent Hawk servers, Data Capture Units, and print servers in the Silent Hawk cabinets located in the PSAC-1 and PSAC-2 Data Center, configuring the Silent Hawk servers, connecting the equipment to the PSAC-1 and PSAC-2 network and conducting equipment testing.

-Installing the Silent Hawk remote viewers to support the Manhattan, Bronx, Queens, Brooklyn, and Staten Island dispatch areas in PSAC-1 and PSAC-2 and conducting equipment testing.

-Configuring the Starfire and Silent Hawk workstations after their installation in the Manhattan, Bronx, Queens, Brooklyn and Staten Island dispatch areas in PSAC-1 and PSAC-2.

-Experience in Windows imaging and provisioning new or reissued desktop/laptop devices.

-Experience in building application packages for use in a software deployments tool and/or software store.

-Understands the client's business environment and their technical needs to develop and tailor the most appropriate technical solution.

-Provides consulting expertise to deliver customization and integration solutions to external clients.

-Utilizes intellectual property to develop and propose technical solutions that drive change to gain Competitive market share, control costs, increase operational efficiencies, improve productivity, accelerate delivery time, enhance client service, drive revenue, and cultivate business growth.

-Work with other system integration experts to connect developed functional solutions.

-Proactively broaden and deepen client relationships by working with senior level clients.

-Support the incident/alert troubleshooting processes, problem analysis, and provide high quality solutions to technical issues and service request; with adherence to standard operating procedures (SOP), as well as injecting new methodologies in resolving incidents.

-Drive the resolution of client issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication, and problem-solving skills.

-Escalate unresolved, complex technical issues with the relevant troubleshooting results to 3rd party vendor engineering teams, in a timely fashion.

-Build and maintain documentation of process, environment, and run books.

Con Edison 11/04/13 – 09/27/19

Sr. Desktop Support LAN Admin Engineer

-Provided technical support for over 15,000 users companywide. Provide hands-on desktop support for servers, desktops, laptops, printers, and mobile devices.

-Supervised and trained help desk and desktop support staff.

-Setup and configure workstation setup for users including hardware, software, and all peripherals. Participate in testing and evaluating new hardware and software as well as making technical recommendations.

-Perform diagnostics on hardware including PCs, network printers, and troubleshoot LAN & Wireless connectivity issues.

-Administration of mobile devices such as iPhone and Android devices using Air Watch Mobile Device Management.

-Imaging PCs using Norton Ghost, SCCM 2012 Deployment Tools, Windows Easy Transfer migration tool, SCCM.

-Software packaging and SMS Bulk Deployment tools to build and deploy various customized Windows 7 and 10 OS images.

-Utilize BitLocker to encrypt hard drive on multiple computers, Utilize Blancco and Microsoft Data Eraser to perform disposal of computers.

-Manage, deploy, and configure Cisco networking equipment collaborating on projects working closely with network engineers and other internal departments.

-Create and maintain a library of technical documentation and provide training to both users and technical staff. Conduct MS PowerPoint presentations to both technical staff and users on upcoming technology plans.

-Build, configure, and manage Windows 2008 / 2012 R2 Server in various dynamic network environments.

-Active Directory experience to create users, assign folder permissions, home directories, security groups, as well as print management, DNS, IIS, DHCP and Group Policy.

-Build virtual servers using VMware, (VCenter / vSphere) allocating resources and storage, performing maintenance, and migrating physical servers over to virtual machines (P to V) in effort to reduce existing company hardware.

-Create, assign, and escalate tickets when necessary, using HP Service Manager ticketing system.

-SharePoint 2010 administration experience includes creation of sites, worksites, workplaces, lists, document libraries, exporting and importing critical data, editing web parts, site views implementing workflows: creating table relationships using MS Access 2010.

-Participate in meetings with vendors on decisions regarding future design and infrastructure plans.

-Conduct interviews, hire recommendations, and manage train tech staff on company policies and procedures.

-Provide off-hours support when necessary to perform system upgrades and maintenance. Participate in a 24/7 on call rotation to provide support for company emergencies and events.

AE BackOffice - Stellar Management and Extell Development 05/05/08 – 12/27/13

Sr. Desktop Support / Field / Network Support Engineer

-Provided support to all levels of end users around 400+ users between both companies which consisted of multiple properties and their corporate office.

-Supervised and trained help desk and desktop support staff.

-Set up and configure multiple users onto Microsoft Office 2010 or Office 365 to obtain company emails.

-Worked in a roll-out project, provided and setup new pcs as required or converted windows XP operating system to windows 7.

-Setup and configure blackberries, iPhone, Android designated to user for company email via Active Sync or BES.

-Utilize SharePoint as a content management system to share documents with groups.

-Utilize Lync and Cisco Jabber as instant messenger to communicate internally within the companies.

-Utilize Cisco Call Manager 10.5 to set up new phones and to administrate the VOIP system. Manage and maintain server's functionality for files on Windows 2003 and 2008 R2 servers, AD, BES, Microsoft Exchange 2010, and print server.

-Monitor all servers' health to ensure that they are optimized and running efficiently.

-Utilize SCCM to manage devices, including packaging deployment, and Remote support.

-Assisted remote users on Cisco AnyConnect to connect back onto the centralized office to utilize the resources.

-Assisted the network team with setting up and configuring Cisco switch and routers to connect the remote offices for point-to-point connection back to the centralized office.

-Utilize Symantec Backup Exec 2010 R3 to perform daily and weekly backups and swap out backup tapes weekly and store them for four weeks prior to getting reuse.

-Installed SEPM onto multiple workstations, laptop, and servers to protect them from viruses, and malware.

-Created images with Acronis, configured and joined workstations onto the domain to ensure that the users can access emails, network drives, and printers.

-Applied all the necessary updates on servers, workstation, and laptops including installing all the necessary applications.

-Resolve any network connectivity issues that the property may have connecting back to the corporate office.

-Perform all integrated and upgrade of pc hardware.

-I worked as a team member for data migration to replicate data from old server to new server.

-Administering active directory, resetting, unlocking, disabling user accounts.

-Utilize Global Relay for email searching or Archiving.

-Utilize ShareFile to send out large documents or sync and share files with other users or clients.

-Administering EMC 2010 to create user's mailbox, distribution list and managing permission on user's mailbox.

-Utilize AD to set up, disable users and create GPO or security groups.

-Setup virtual machines on VMware vSphere 5.x to connect onto the HP MSA2040 SAN via ISCSI and V Motion and Palo Alto.

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Additional experience includes tenures with New York Army National Guard

Education / Training

Provident University, Wilmington, DE

B.S. in Information Technology – 6/9/2017

XINCON TECHNOLOGY, New York, NY

MCITP and CCNA Certifications – Currently pursing online classes `

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