Customer Experience & Operations Coordinator
Resume:
Tonya Murphy
**************@*****.***
pg. 1
Fifteen plus years of practical experience in payroll and Human Resources. Knowledge of accounting principles, general ledger entries, payroll, Accounts Receivable/Payable and office procedures. Ability to relate well with others; professional, aggressive and assertiveness; attention to detail and organizational abilities.
Professional Experience
April 2022 – Current
Impact Technology Recruiting: Discount Tire
Phoenix, Arizona
Asset Management
• Create PO requests and request approvals (Statement of Work (SOW), software, and hardware).
• Process WebbMason reports including the General Ledger.
• Mobile Asset Management (MAM), order and process all company issued cell phones and iPads, including returned phones and broken/upgrades/porting as well as order supplies and working diligently with vendors to ensure a seamless process.
• Investigate and approve/reject all IT invoices for AP processing.
• Create Purchase Orders (PO) for all large projects.
• Work closely with the Vendor Management team to ensure contracts are written to standard for PO creation.
• Conduct weekly vendor meetings to ensure invoicing is aligned with POs.
• Create and modify ServiceNow tickets.
March 2020 – January 2022
Suntec Concrete
Phoenix, Arizona
Staff Accountant
• Payroll processing for 500+ employees weekly that includes subsistence pay.
• Process vehicle allowances.
• Process vendor invoices.
• Create vendor checks and process Automated Clearing House (ACH transactions) as well as credit card payments.
• Reconcile monthly bank statements.
• Review vendor statements.
• Create project jobs and define end-to-end project cost estimates.
• Review employee payroll hours in AL Mobile weekly.
• Confirm new hire employment verification.
April 2016 – March 2020
Tonya Murphy
**************@*****.***
pg. 2
California Closets, Shared Services
Phoenix, Arizona
Accounts Payable Supervisor/Facilities Manager
• Supervise Accounts Payable department.
• Review check runs a week and prepare for Chief Financial Officer signature.
• Ensure great customer service for over 5000 vendors.
• Create new vendor profiles in company Epicor database.
• Resolve all system issues and delegate duties.
• Implement training and Standard Operating Procedures (SOP) for our new Epicor system
• Work closely with Purchasing Department to ensure prompt customer payment.
• Work closely with Accounting Manager and Financial Statement Owners (FSO) to ensure proper procedures are followed.
• Manage 18 individual Retail Business Unit (RBU) mailboxes for AP invoices and communications.
• Updated AR aging and payroll accruals.
• Provided feedback to revenue reconciliation.
• Ensured Journal Entries for Payroll are accurate.
• Documented new hire and terminated employee data. October 2010 - October 2015
Knight Transportation, Phoenix, Arizona
Accounts Payable Manager, Brokerage/Intermodal Accounting Assistant, Credit Manager August 1995, to January 2011
ILX Resorts Incorporated, Phoenix, Arizona
Payroll Manager/HR Assistant
Areas of Specialty
Software
ADP, iPay, Kronos, Report Smith, Microsoft Office Suite, AS400, RVI, TMW, GP, Paylocity, QuickBooks, Epicor, Smartsheet, DocuSign, TimberScan, Sage 300 Timberline, AL Mobile, ServiceNow, iCertis. Continuing Education
Wage and Hour Seminars, Garnishment Seminars, Payroll Law. Compliance with all Federal, State or Municipal Laws. Credit and Financial Analysis - Dun & Bradstreet.
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