Experienced Customer Care & Logistics Specialist

DyWanna Peoples

405-***-**** **********@*****.***

Education:

Bryant & Stratton College Criminal Justice March 2017-Current Putnam City High school May 2001

WORK EXPERIENCE:

Costco Inc.July 2024-December 2025

Costco Logistics Representative

● Assisted customers with filing a damage claim on their orders or on their property.

● Scheduled delivery dates for the members’ orders.

● Contacted different delivery hubs as well as UPS and FedEx to locate the members’ deliveries and furniture orders.

● Cancelled orders for members.

● Issued replacements and exchanges for merchandise for members whether it was damaged upon receipt or if it didn’t arrive at all.

● Submitted claims for investigation if there was fraudulent activity.

● Submitted orders for review if something went wrong with the delivery or there is damage.

Humana Inc.June 2021-January 2024

Provider Customer Care Representative

● Assisted providers understanding claims that were denied.

● Submitted denied claims for further review at the providers request.

● Provided providers with the status of claims and the members benefits that are and aren’t covered.

● Explained denial codes to the providers on their individual claims. Sprint, Oklahoma City, OK August 2011-May 2013

Technical Support Specialist

● Assisted Sprint customers with basic to advanced troubleshooting for all sprint devices in technical support/call center

● SharePoint 2010 and Exchange 2010, Microsoft active directory.

● Also proficient at providing Sprint customers with billing/account questions or requests. Maintained full knowledge of Sprint’s products and services.

● Proficient at cross selling /offers, products, services, promotions etc. to all Sprint customers.

● Answering calls on a switchboard system

Williams-Sonoma, Oklahoma City, OK September 2013 – September 2017

Furniture Specialist

● Assisted customers with merchandise selections & advised them of product information

● Advise customers of delivery options and store inventory availability

● Assessed customer’s problem, determined best manner to resolve it, compensate customer when warranted

● Resolved customer shipping inquiries and/or shipping damage situations

● Email clients and/or internal staff to discuss furniture delivery, delay, and/or product availability

● Discuss customer concerns or requests with 3rd party freight companies

● Explain company return/refund/exchange policy for furniture item purchases to clients References Upon Request

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