Customer Service Representative with Technical Support Experience

Customer service representative with over years of experience in the telephone customer service including delivery services, tech support and care. Familiar with major customer troubleshooting company products and services, and enhancing the customer experience through excellent communication of complex situations and solutions. 561-***-****

***********@*****.***

29 SW 13th Ave, Delray Beach, FL 33444

John Cacaj

Costumer Service Representative

SUMMARY

EDUCATION

High school diploma

High school

EMPLOYMENT HISTORY

Costumer Service Representative

liveops

• Answering 110 inbound calls per day

• Providing assistance and resolving technical issues related to service through various phone, email

• Possess strong problem-solving skills, excellent communication skills

• Worked in a fast-paced environment and must be able to handle multiple tasks simultaneously while ensuring customer satisfaction

• On a daily basis involves register their personal information by offering identity theft protection

• Enroll and registered customer Includes identity monitoring, financial protection, and identity recovery

• Helps consumers take back control of their privacy

• A consumer privacy platform that offers identity theft protection

• Helping victims of data breaches with best-in-class identity and privacy protection – at no cost to them

• Keeping calls under 6 minutes and providing High quality services to protect our customers identity and privacy

• Using Empathy, documenting customers information such as First and last name email address, contact number, mailing address in order to renew

• Building a connection with customers

Customer Service representative

Virtual Market Anlyst Remote

• Called consumers to make survey for market Research Firm

• collecting answers to questions businesses want to know about anything and everything they need to know

• Providing powerful insights that help companies make decisions that impact everything around us.

• Targeting specific audiences, program surveys and present the data in ways that make decisions a snap. SKILLS

• Communication skills

• Bilingual Spanish

• Active listening

• Multitasking

• Problem solving

• Empathy

• Troubleshooting skills

• Typing skills 50 WPM

• Great relation with higher range

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