Remote Desktop Technician with decade IT Experience
Resume:
CHRISTOPHER RUIZ
***** * ******* ***** · El Mirage, AZ 85335
*****************@*****.***
Over a Decade as an IT Technician. Practical skills and providing a wide-ranging of services installing, troubleshooting, and fixing software and hardware in various computer and printer systems. Exceptional written and verbal communication skills, able to explain complicated information to end-users to ensure efficient use of technologies. Hard-working and reliable professional. Seeking a position as a Desktop Support Technician where my Experience and Skills can be utilized. EXPERIENCE
Sept 15, 2025-Current
• Dynamic PC Support Technician (Part-Time) Worldwide Tech Services, BILLERICA, MA DELL/LENOVO Certified Repairs, pick up and return parts from distribution center. Use Service link to receive tickets, and schedule customers for repair. Repair Dell/Lenovo Laptops/Desktops. Replace motherboards, LCDs, Cameras, Keyboards, Mousepads, SSDs, Network ports, WIFI cards, Swapping server Hard drives, Running Diagnostics and Branding of repaired Dell/Lenovo Systems. Continued training for Dell and Lenovo systems.
May 21, 2025-July 2, 2025
• Support Specialist (Contract), NOCO, CHANDLER, AZ Provided customer service and technical support for NOCO products, such as jump starters, battery chargers, and inflators. Handled inquiries, troubleshoot issues, and educate customers on product usage and warranty. Interacting with customers via various channels like email, phone, or live chat June 10, 2024-April 22, 2025
• Customer Service Rep (Contract), TECH PROVIDERS (Ellucian) BIRMINGHAM, AL Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS) and (SaaS) Relying on resources as trained (knowledge base, websites, support channels). Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests: Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor, or other technical staff. Nov 2023-April 2024
• Deskside II Support (Contract) TEKSYSTEMS (XPO/GPO Logistics), GOODYEAR, AZ Worked with Service Now Ticketing system. Managed 100+ systems and Printer. Troubleshoot and Preventative Maintenance on Label Printers (Brother/Zebra. Connecting and troubleshooting system network issues for LAN and WIFI. Assisted Network/Projects teams with onsite infrastructure. Imaging systems to customer specs. Domain Migration Worked with HP/Dell/and IBM Systems OS (Windows 10, Windows11). Replace touch screens and non-touchscreens Hardware. Upgraded Laptop Hardware Memory/Hard drives. Troubleshoot handheld scanner wired/wireless issues
(Zebra/Honeywell). Troubleshooting all computer issues network/wireless/Audio/application 365, teams etc. Remote Support (RDP/Team Viewer/etc.) Liasson between leadership and vendors. Mar 2023-Sept 2023
• Tier 2 Support Technician, HOOP5, SAN DIEGO, CA
Provided Manager Services, Break and fix, setting up systems from OOBE to client specs, Creating user’s profiles and putting systems on clients Domain, ConnectWise. Automate/Manage/Control/ for ticketing/remote, Troubleshooting and updating all system issues Software/Hardware (Sage, QuickBooks, Office365, Adobe, Bluebeam, Barracuda) Worked with Windows 7/8/10/11 Server 2013 and 2016, Setup VPNs Remote Desktop and mapped drives, and installed/setup variety of printers, Google Gsuite, GoDaddy, Office365 installs/licensing adding/deleting users creating emails, setting up signatures, updating/changing passwords, delegating users creating Shared mailboxes, Groups, Distro list, SharePoint permissions, Enabling and setting up user with MFA
(Google, MS authenticators, Duo) Azure and on-premises AD adding/deleting user setting up security groups assigning user to said security groups updating/changing users’ password, Troubleshooting/Fixing Network/Wi-Fi issues, Internet Connectivity, calling/creating support ticket for software issues. Working with Mobile Devices Android/IOS/ ipads, iphones, tablets, Traveling occasionally to client’s site for relations. Feb 2018–Dec 2022
• IT Technician, INTELLIGENT TECHNICAL SOLUTIONS, LAS VEGAS, NV Managed Services Experience, Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Computer User Support Specialists. Analyze, test, troubleshoot, and evaluate existing network systems such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption. Computer Network Support Specialists Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures Aug 2013 – Dec 2017
• Technician Representative II, PLUMCHOICE, LOWELL, MA Worked with multiple channels to support customers via telecommute with high call volume through Phone/Chat remote sessions. (Avast/HP/Plumchoice/Pc Richard & Sons/ACN) AV scans and cleanups/optimizations using variety of software, registry, performance cleanups, troubleshooting all OS (Windows XP to Windows 10 OS including OSX, iOS, Android), Resolving software issues from installations/setup to troubleshooting, assisting/tutoring customers with office programs and email applications (web based and PC based) Network. Wired/Wireless connectivity this includes printers, Installing/setup, Installations/Troubleshooting of all printers. support for all devices-PC, airport, smart TV/phones, notebooks, consoles, laptops, tablets, MAC. Documenting and inputting issues and solutions into data base. Doing escalations assistance when needed to resolve cx issues when tech cannot resolve in remote session. Removal of malware/spyware/viruses manually and using variety of software. Knowledgeable in all current trends facing system issues that occur on a daily basis to date. Mar 2012 – Feb 2013
• System Technician, ARROW ELECTRONICS, PHOENIX, AZ Build production computers using build plans set by engineers these include Abbot systems, EMC, Carls Zeiss, and various other systems from start to finish barebones chassis to complete final product. Serialization of all parts and recording data into Oracle data system. Use of calibration tools such as hot potting. and torque tools to spec. Test all systems on burn rack that range from 2 to 24 hour burns to ensure systems pass Set all systems to customer personal image and ensure quality
EDUCATION & CERTIFICATION
Sept 30, 2025 DELL/LENOVO TECH CERTIFICATIONS (ONGOING) April 2010 A+ CERTIFICATION COMPTIA
2003-04 G.E.D, PASADENA CITY COLLEGE
SKILLS
Customer Service/Support Active Directory/Azure
ConnectWise/Service Now Service Desk
Break and Fix MDM/Device Management
Dell/HP/IBM Office 365
Operating Systems XP/7/8/10/11 Mac/IOS
Android IT Management
Experience with Types of Hardware Printer maintenance and Troubleshooting OS and Hardware Troubleshooting Networking Troubleshooting (LAN WIFI) Autotask SaaS
REFERENCES UPON REQUEST
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