Customer Service & Sales Specialist with Delivery Experience

Carlena Glover

Charlotte, SC ***** 704-***-**** *********@******.***

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PROFESSIONAL

SUMMARY

Highly enthusiastic customer service professional with [number] years client interface experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

SKILLS • Receptionist

• Customer Service

• Materials Handling

• Outbound Sales

• Quality Inspection

• Cold Calling

• Adobe Acrobat

• Microsoft Publisher

• Telemarketing

• Assembly

• Inside Sales

• Microsoft Word

• Upselling

• Salesforce

• B2B Sales

• Laundry

• Outside Sales

• Warehouse experience

• Produce

WORK HISTORY SALES REPRESENTATIVE

Tti Anderson, South Carolina

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders

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• Answer inbound and outbound calls, customer service

• Use word excel,PowerPoint,adobe reader,publisher SALES REPRESENTATIVE

Dak America Goose Creek, South Carolina

• Answer inbound in outbound calls

Interacted with customers and retail buyers to follow up on statuses and expedited orders

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Addressed [number] website inquiries per day, converting [number] into renewal customers

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Organized weekly sales reports for the sales department to track product success

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Generated leads for new sales through telephone and email contact with customers

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DELIVERY COURIER 08/2024 to CURRENT

Moed Logistics (on Track) Charlotte, NC

• Followed company policies and procedures during shift. Developed strong relationships with customers through courteous service and proactive problem-solving abilities.

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Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

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• Drove safely at all times to avoid accidents and harm. Safely loaded items into delivery vehicle to minimize damage while in transit.

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Ensured safe transportation of packages with careful handling and secure storage methods.

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Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.

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Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.

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Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.

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Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.

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• Verified package information to check for accuracy and completeness.

• Utilized GPS navigation systems to navigate faster routes.

• Delivered packages to customer doorsteps and business offices.

• Managed delivery route for optimal use of time and fuel. DELIVERY DRIVER 01/2022 to 10/2024

Dominos Charlotte Nc

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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• Operated vehicle safely in highly congested areas with no traffic violations.

• Completed rush deliveries on tight timetables to satisfy customer needs. Maintained upbeat, positive attitude in busy, customer-focused environment.

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Worked scheduled hours as required and took on available shifts during holidays and busy periods.

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Managed customer inquiries and complaints in polite and professional manner.

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• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

• Verified accuracy of all deliveries against order forms. Maintained strong relationships with clients through proactive communication and personalized service.

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Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

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OVERNIGHT STOCKER 08/2019 to 12/2022

Walmart Greenville, SC

Stock items that were misplaced and also items that needed to be stock instore

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LINE WORKER 01/2014 to 02/2022

Staffmark Staffing Agency Fort Mill, SC

Line the pictures up on the covers line correctly so yearbooks and photo albums could be made pretty and nice, inspect, check for dings dints scratches and tears CUSTOMER SERVICE REPRESENTATIVE 07/2020 to 08/2021 Lennar customer care representative Anderson, SC

• Customer care duties

• Register coverage as needed

• Inbound and outbound calls

Ensure that customer is receiving outstanding service and enforcing customer service programs

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INSPECTOR/ASSEMBLER 02/2020 to 05/2020

Magna Piedmont, SC

Inspect bumpers for dints,dangs,scratches, holes etc, use computer key in bumper, scan label, and place sticker on bumper stack bumpers by year of vehicles

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CAREGIVER 05/2019 to 01/2020

Comfort Keepers Charleston, SC

Help clean,cook,grocery shop, run errands,help make bed, wash clothes,bed bath,clean, check mail

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MATERIAL HANDLER 11/2018 to 10/2019

Ard North Charleston, SC

Mate Rial handler, scanner, wash parts, inspect parts for dints and dings, sorting

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CASHIER/CUSTOMER SERVICE 01/2015 to 07/2019

Walmart Anderson, SC

• Cashier, stocker, clean floors

MAILSORTER/PRODUCTION 02/2014 to 04/2018

sourcelink Greenville, SC

Sorting,scan, and sorting mail,Microsoft excel, make sure I meet mail production, machine operator,picking,packer, quality inspection, blueprint, assembly line

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MATERIAL HANDLER 11/2013 to 02/2014

XPO Logistics Hanahan, SC

Pick materials for airplane parts for Boeing(screws etc.), sort materials, meet production, walk around for about ten hrs daily to pick materials to meet production

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SPLICER 03/2011 to 01/2014

Ilpea Industries Anderson, SC

Splice gaskets for refrigerator,Inspect for and burns, dints, operator machine to make gaskets..Picker parts off machine that's not inspected to make, meet production

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EDUCATION High school diploma

Timberland High School, Saint Stephen, SC

PERSONAL

INFORMATION

• Willing To Relocate: Anywhere

• Authorized To Work: US for any employer

LANGUAGES English

Professional Working

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