Healthcare Operations Leader with 15+ Years Experience
Resume:
Professional Summary
Healthcare operations professional with 15+ years of experience supporting academic medical centers, specialty clinics, and emergency care environments. Proven track record in clinical operations, program coordination, GME administration, telemedicine operations, revenue cycle support, and cross-functional workflow optimization. Trusted partner to physicians, residents, executive leadership, insurers, and vendors. Adept at stabilizing complex healthcare programs and improving patient access, efficiency, and compliance.
Experience
Patient Liaison – Healthcare Operations / GME Administration
Children’s National Medical Center Division of Dermatology
Washington, DC 2017 – Present
Lead operational coordination for a high-volume academic specialty clinic supporting physicians, residents, fellows, and clinical staff.
Manage onboarding and offboarding of residents and fellows for Graduate Medical Education (GME), ensuring compliance with institutional and accreditation requirements using MedHub.
Serve as primary liaison between providers, clinic staff, call center teams, insurance carriers, vendors, and hospital leadership.
Coordinate prior authorizations and insurance approvals for dermatologic procedures, reducing delays in patient care.
Act as point-of-contact for telemedicine operations, supporting virtual visit workflows and provider readiness.
Monitor daily clinic flow metrics (arrivals vs. no-shows) and collaborate with scheduling teams to improve access and efficiency.
Process departmental reimbursements, MedAptus charges, and provider documentation compliance.
Support clinical research operations, including IRB submissions, protocol preparation, and manuscript coordination.
Manage procurement of administrative, clinical, and educational supplies while ensuring branding and compliance standards.
Coordinate meetings, academic conferences, visiting medical student rotations, and departmental events.
Collaborate with international services, volunteer services, branding teams, and courier vendors to ensure seamless operations.
Sustained smooth clinic operations in a complex academic medical environment
Improved coordination between providers, scheduling, and administrative teams
Strengthened telemedicine and documentation workflows
Clinic Operations Representative
Children’s National Medical Center Pain Medicine Clinic
Washington, DC 2015 – 2017
Managed patient scheduling, registration, and clinic access in a fast-paced specialty clinic.
Verified insurance eligibility and coordinated billing requirements in compliance with hospital policies.
Collected co-payments and deposits while delivering high-quality patient service.
Served as front-line liaison between patients, providers, and administrative staff.
Recognized for service excellence (Power of One Award).
Driver 2014-2015
FedEx
Home Delivery
Upper Marlboro, MD
•Drive 14ft. box trucks to varies location
•Load packages according to sequential order
•Assisted with pickup and delivery of clients goods
•Maintained driver safety
•Operated in a courteous and timely manner
Patient Access Associate/Registrar 2002-2014
Howard University Hospital
Emergency Care Unit
Washington, DC
• Registered emergency room patients in a timely manner
• Processed direct, emergency, and observation admissions
• Assisted with transporting patients via stretcher/wheelchair
• Monitored inventory and order clerical supplies as needed
• Performed general maintenance on office equipment
• Assisted with expediting patients to alternate locations
• Assisted nurses and doctors upon request
• Proficient in Health Insurance Portability and Accountability Act
of 1996 protocol and procedures
• Communicated with insurance companies to verify patient insurance
• Maintained patient health records via hospital-approved computer software
• Answered multi-line phone, and operated fax and Xerox machines
• Assisted in training new staff members as requested.
Receptionist 2001-2002
Howard University Hospital
Department of Dentistry
Washington, DC
• Answered multi-line phones in a fast-paced environment
• Scheduled patients for dental procedures
• Greeted patients with excellent customer service
• Maintained and updated patient records
• Maintained filing system for general dentistry and oral surgery
Transportation Aide 1997-2001
Howard University Hospital
Department of Transportation
Washington, DC
• Transported patients to various departments
• Assisted patients from bed to stretcher/wheelchair
• Retrieved medical supplies and pharmacy requests
• Transported patient specimens to laboratory
• Provided excellent customer service
Clerical Assistant 1993-1997
United States Customs Service
Department of Management
Washington, DC
• Processed incoming requests for building services and special permits.
• Received incoming calls to the Department of Management using a multi-
phone line system and directed them appropriately
• Supervised the office mailing system using web-based software
• Received agency visitors and directed them accordingly
• Assisted with special projects and assisted staff members as needed
• Maintained conference room scheduling
Assisted staff with meeting coordination
Processed all monthly FedEx invoices
Performed a variety of administrative tasks including creating and editing reports, letters and other requested documents
Education
Northwestern High School – Hyattsville, MD High School Diploma 1993
Prince George’s Community College – Largo, MD Business Administration 1994
University of Phoenix – Online Information Technology Studies 2012
References
Elianna Bullock
Director of Operations Health-Based Systems
Children’s National Medical Center
Terrance (Terri) Blue
Patient Liaison Scheduler
Children’s National Medical Center
Mark Burr
Pharmacy Technician
Children’s National Medical Center
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