Administrative Support & IT-Driven Office Specialist
Resume:
ERIC T. NICKENS
Oxon Hill, MD 20745
*******.*****@*****.***
Profile: I am an independent and team-oriented professional with strong work ethic containing over 23 years of customer service, administrative, and program support experience. I thrive on new challenges including managing competing priorities/interests. I use my interpersonal, organizational, written and communication skills, strong experience with MS Application to support mission or organizational success.
SKILLS SUMMARY:
Equipment Knowledge: Alpha, Micro, IBM System 36, Apple IIe, Wang VS, Calculator, IBM Typewriter, Minicomputer, Banc Tec, Lundy, NCR Encoder Machine, 3890 Sorter Machine, TDY Teletype Machine, Fuji Microfilm? Microfiche, Reader Printer Machine, 3M MFB 1100-210 Cat Reader Printer Microfilm- Microfiche Machine, Many Copier Machines
Technical Applications Skills: Word Processing, Filing, Accounting, Recordkeeping, Bookkeeping, General Office Procedure, Travel Manager, PageMaker, Harvard Graphics, Proofreading, WordPerfect, Lotus, DBase, Lotus Notes, Desktop Publishing Design, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Access, FrontPage, Macromedia Dreamweaver, Macromedia Flash, Macromedia Fireworks, Windows Operating Systems (95, 98, 2000 XP, Vista, 7).
Computer Knowledge: Refresh Desktop and Laptops, Image Desktop and Laptops, Install Software, Remove Software, Debug Software, Remove Hardware, Install Hardware, Repair PCs, Laptop and PCs, Laptop Components, such as on a Desktop, replace Video Card Memory Card, Hard Drive, Central Processing Unit, DVD Drive, Floppy Drive, Motherboard, etc. Laptop replace Motherboard, Screen, DVD drive, DC Power Jack, Soldered Wires, Hard Drive, Memory Card, Troubleshoot and resolved hardware and software problems, Help Desk Support, Install and Move PC Workstation and Peripheral Equipment, Performed Preventive Maintenance.
EMPLOYMENT:
Administrative Assistant 08-24 to Retired
Department of Defense, Defense Health Agency, Silver Spring, MD
As an administrative assistant, I triage consultation forms, accompanying forms and materials provided by submitting facilities for correct submission. I also accession cases as required to include accurate assessing, sorting and daily data entry of case materials into the Joint Pathology Information Management System (JPMIS).
I informed supervisor regarding questionable and/or missing materials (i.e. tissue, blocks, slide sample, and incomplete consultation forms, etc.) needed for accurate record entry. I assigned new case accessioned to the appropriate sub-specialty pathologist. I sent, received and returned external and internal consults/labs to the appropriate facilities and records in JPIMS.
Program Support Assistant 06-21 to 08-24
Dept. of Veteran Affairs Medical Center, PRRC & Suicide Prevention, Washington, D.C.
I worked for two departments in the mental health department, Psychosocial Rehabilitation Recovery Center (PRRC) and Suicide Prevention. PRRC has 27 rehab programs setup to help the veterans work on their issues. PRRC has on average 320 veterans attending classes daily. I was responcible for checking in the veterans attending all of the rehab program classes. Once I finished checking in the veterans, I returned the sign in sheet back to the Dr. so they could do their progress notes. In between time, I was doing my job for Suicide Prevention. By the end of the day, I have completed all of my work for (PRRC) and Suicide Prevention.
Program Support Assistant 05-19 to 06-21
Department of Veteran Affairs Medical Center, Mental Health Clinic, Washington, D.C.
As The Program Support Assistant for The Mental Health Clinic, I receives veterans who comes in to the mental health clinic with politeness, friendly attitude and show very much concerns for the issues that they are dealing with before I uses VISTA and/or Test VistaA to check them in for their schedule appointment; after they are finished I schedule follow-up appointments; reschedule miss appointment; schedule travel for veterans who needs assistants .I also schedule appointments for veterans who needs to attend CBT Grp; I also receives incoming calls and route calls to the appropriate person.
I use Computerized Patient Record System (CPRS) to confirm the appointment and travel has been place into the system. I also accept veterans who does not have an appointment and aid veteran to help solve their problem or satisfy their needs; direct the veterans to the appropriate Dr. office if they show up to the wrong clinic
Program Support Assistant 04-12 to 05-19
Department of Veteran Affairs Medical Center, Suicide Prevention, Washington, DC
As the Program Support Assistant for Suicide Prevention, Mental Health Service, I provide clerical and technical assistance and support to the Mental Health Service Line. I created a Microsoft Access database to manage all of Suicide Prevention patient activity (i.e., whether they are active, inactive, relocated, closed, deceased via non-suicide, weekend list, or deceased via suicide.) I collect, compile and/or track statistical information in support of organization's program such as Safety plans, suicide attempts, perpetual suicide attempts (after flagged). All suicide-attempts and suicides are recorded in an electronic incident report, update data information in the Suicide Prevention Application Network database. Respond to routine and technical requests including prepare, execute, and/or track program specific information, such as Suicide Risk Assessment and follow up using CPRS.
I also monitor the Suicide Prevention Specialist Active Patient list to assess if appointments have been kept, appointment cancellation source (i.e., patient or clinic), or if the veteran failed to-showed for the appointment. If the veteran failed to show for the appointment, I called them to reschedule the appointment. Also monitor the last time the Suicide Prevention Specialist (SPS) last contacted the veterans that have an active flag. If the SPS are unable to reach the veteran for over 30 days, then I will issue them a letter. If we are still unable to contact the veteran, then I will call their County police to request a Welfare Check be done on that veteran. After two hours, I would call their County police back to get an update on the Welfare Check.
Veterans without an active flag, but require additional support, are put on our Weekend list to receive a phone call every weekend for 30 days. Once they received four calls and they are doing better, they are taken off the list and are monitored by their primary doctor.
I also track Admissions and Discharges from the Acute Psychiatric Unit to ensure all patients have follow up care/appointments, assists the Suicide Prevention Coordinator with review of mental health templates and progress notes for standardization of Suicide Risk Assessment (SRA) and for the implementation of SRA Aggregate Report, supportive data report and provide a morning report for the Suicide Prevention Coordinator. Receive patient, schedule and cancel patient’s appointments, routes patient to their appropriate medical office, interviews patients, and completes patient applications for Mental Health Services and Benefits.
Office Automation Clerk, (OBO/PRE/SPD) 03-93 to 01-09
Department of State, Rosslyn, VA
Daily, I provided technical assistance to Planning & Real Estate (PRE) staff in solving IT problems, software & hardware issues, and desktop support to all staff members until desktop support came to take over, I developed and process improvements and supporting PID users outside Planning Evaluation & Analysis (PEA). For half of the year, I also managed the Office’s inventory of laptop computers, digital cameras and GPS units, ensuring proper control of, accounting for and maintenance of these assets.
Maintained office supplies. Troubleshoot office equipment. Scheduled appointments and conferences with supervisor approval based on his interest and commitment. Filed material and maintained office filing system. Received telephone calls and visitors, screened those which can be handled without the supervisor's help. Kept the supervisor's calendar, received requests for information concerning the organization's programs, which I assembled and prepared within a specified time.
Received, read, and prepared incoming and outgoing correspondence and reports for grammatical and typographical accuracy -- from rough draft, notes, or oral instructions before submitting final format to the Division Director and Managing Director. Received and reviewed classified and unclassified mail for the division, and alert Division Director accordingly.
Reviewed outgoing mail for attachments, dates, signature, completed addresses, and destinations, assembles, prepared, and submitted division reports of staff time and attendance, and maintains personnel time and attendance sheets. Arranged for the destruction of classified material, provided guidance and assistance to all members of Planning & Real Estate.
MONDAY PROJECT REVIEW REPORT
I manage several project development initiatives including the Monday Morning Report, which contains project statuses, then, weekly submitted it to the Director General. These projects received high, international visibility and reports focused on project’s scope, schedule, and budget.
PROCUREMENT STATUS (PS) REPORT
Another facet of my responsibility included the Procurement Status Report - which is a tool used to track the status of the acquisition strategy of planned, budgeted projects. Identify a project’s financial plan citing all financial obligations and commitments necessary on the contract. Track the acquisition milestones of projects over the life of a contract and finally, coordinate and maintain the updates to the Procurement data. Weekly, distribute the PS report to all divisions in Overseas Buildings Operation (OBO) including the Chief Operating Officer.
PROJECT PERPORMANCE REVIEW (PPR)
The Project Performance Review is a Microsoft PowerPoint report that contains concise data that was retrieved from multiple sources. After reviewing the report, I changed the quality of and the depiction of the information in the presentations, making it more manageable and audience-friendly. As a result, I received the Meritorious Honor Award.
I coordinated for Planning & Real Estate (PRE) the project performance review (PPR) presentation each month to Overseas Buildings Operation (OBO) Director and Chief Operating Officer. This involves coordinating with PRE-management personnel to update division project and performance information ensuring an accurate, concise document. Setup the mini PPR meeting, make sure all updates are finalized and then group all divisional slides together for the main PPR meeting with the General and Chief Operating Officer.
PLANNING & REAL ESTATE (PRE) WEBPAGE
When Planning and Development merged with Real Estate, I redesigned Planning and Development Webpage to include Real Estate. Worked with Desktop Support to redesign the Planning and Real Estate webpage. After finalizing, the webpage design and format became the template for all Division webpages in OBO. As a result, I received an Extra Mile Award.
I regularly updated PRE-web sites with briefings, policies, project teams, Org charts, contact info, Travel plans, and other documents and tools as needed or requested. Maintained the sites use and design quality. As the OBO Link administrator for PRE, I performed quality control of web content published to OBO Link by Planning Evaluation Analysis (PEA) personnel and other OBO staff contributing towards Planning. Assisted and provided technical assistance or trained to all PRE-staff to use PRE’s web-based tools.
TRAVEL AND TRIP REPORT
The travel report was once maintained in an Excel Database. Created Microsoft Access database to significantl improve the quality and the use of the report. With the PID database, I managed tracking all trips trends including the trip costs and per diem charges. This not only improved the travel report but also allocated trips funds. The PID database became the prototype of how everyone trip reports would be presented. As a result, I received a Meritorious Honor Award.
I generate Planning & Real Estate (PRE) travel and trip reports, which consists of five divisions and three branches. Maintained a database for pending travels, assured that the trip is approve and a briefed the Managing Director on Travel activity. Prepare Travel Authorization request and submit documentation to Finance Management to acquire trip funds. Once the trip was complete, assisted the traveler with their travel vouchers and their support documentation. Annotated trip activities on the Travel report and submitted a weekly report to the Managing Director and Deputy Director for their review and approval of trips and reports. Prepare travel authorization request and travel vouchers on return with all associated documentation
EDUCATION:
Ballou Stay Night School/High School Graduated 06-91
Chamberlain Career Center/ Data Processing Graduated 05-86
AWARDS/HONORS:
1985 Scholastic Achievement 2006 Outstanding Performance Evaluation
2006 Outstanding Performance Evaluation 2007 Meritorious Honor Award
2007 Cash Award 2007 Excellent Performance Evaluation
2008 Meritorious Honor Award 2008 Excellent Performance Evaluation
2008 Extra Mile Award 2009 Excellent Performance Evaluation
REFERENCE: Furnished upon request
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