Restaurant Operations & Customer Service Leader
Resume:
SANDEEP KUMAR BAINS
Thunderbay Canada P7B1l2
Phone: 807-***-**** Email: *****************@*****.***
CUSTOMER SERVICE - HOSPITALITY INDUSTRY
Restaurant Operations Management Customer Relations Customer Satisfaction Maintenance of Records Administration Recruiting, leading and developing people to deliver Quality, Service and Value Team Player Interpersonal Skills Building sales and controlling costs Maintaining P&L Accounts
PROFILE
A competent, highly motivated and dynamic professional with a successful track record of 12+ years in driving the overall operations entailing client relationship building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention.
Customer-satisfaction driven professional with excellent verbal communication skills, a professional appearance and demeanor to handle restaurant operations.
Natural flair for building relations, customer service and proven abilities in achieving optimum level of customer satisfaction.
Demonstrated efficiencies in taking charge of situations, handling emergencies, working backwards to starting point - to get smooth running functions and routine activities.
Key Achievements
Certified for Basic Shift Management, Advanced Shift Management & Effective Management Practices with McDonalds India
Undertook 20 weeks of Industrial training at the renowned Fortune Park Klassik By Welcome Group, Ludhiana, India in the field of Front Office, F&B Service, F&B Production and House Keeping.
PROFESSIONAL EXPERIENCE
Kentucky Fried Chicken (KFC)
Restaurant General Manager Aug 2017 – Present
Managing staff and establish work schedule with in labor %
Dealing synchronization and input of invoices and purchase orders in to the system.
Preparing Inventory, ordering with maintaining daily and weekly reports.
Updating health and safety reports monthly.
Control, maintain record of stock, repair, sales and waste
McDonalds Restaurant, India MAY 2011 – Aug 2017
1st Assistant Manager
Commitment to policies and procedures thus taking the principal accountability for the operations from people, sales, profit, administration, quality and security front.
Managing recruitment and retention of internal customers for sourcing the best talent from diverse sources to ensure effective working; also analyzing training needs and accordingly arranging training sessions for new/existing staff on technical and functional aspects to keep their skill levels up to date.
Leadership skills in managing store and ensuring complete life cycle of employee is properly taken care of from orientation to performance management to exit.
Expertise in executing plans for increasing the customer loyalty and ensuring a delightful experience.
Competent in scheduling and staffing of employees to meet the business requirements and thus supporting plans to maximize store business.
Properly trained to handle ad hoc requirements and challenges by studying a trend analysis and making decisions accordingly.
Evaluating the short and mid range objectives, analysis of the same and thus making an action plan for any deviations found.
Accountable for achieving business targets within stipulated budget and time frame.
Ensuring workplace safety by using proper measures and coaching all on workplace habits and policies.
Competent on doing a risk analysis for the workplace and acting upon identified risk areas.
Ensuring that the wages, leaves and all other policies are dealt with to avoid any labor violations.
Competent in Store checks and audits and successfully certified for clearing all.
POSITIONS HELD, EVENTS WON/PARTICIPATED
Came Top 5 in Efficiency Improvement of Outlet among 100+ Stores for the year 2012
Came Top 5 in Community Involvement of Outlet among 100+ Stores for the year 2012
Won several Marketing Targets for McDonalds Patarsi Outlet
Won award for Customer Satisfaction for McDonalds & people practice award Outlet
Was organizing committee member in College
Played basketball at National level and won prizes
Second Topper of Punjab Technical University
INDUSTRIAL TRAINING
Name: Hotel Fortune Park Klassik by (Welcome Group), Ludhiana, India
Role: Trainee
Duration: 20 weeks
Department: Food and Beverage, Front Office, Food Production and House Keeping
Key Learning: Guest handling techniques as a part of front office management team, Internal and External Customer satisfaction, Leadership and Management Skills
EDUCATIONAL AND PROFESSIONAL DEVELOPMENT
Bachelor of Hotel Management and Catering Technology, Landran, Mohali 2010. (2006 TO 2010)
Masters in Business Administration, PTU 2015.(2013 TO 2015)
COMPUTER PROFICIENCY
MS-office -MS word, PowerPoint, Excel, Access, Outlook Express, Operating System XP service pack 1, windows 7
SKILLS AND INTERESTS
Listening To Music
Travelling
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