EHR/Billing-Coding Specialist - Revenue Cycle Expert

Amy Collis

EHR/Billing-Coding Specialist

Contact information

** ****** ******, **** ***********, MA 01089 *********@*******.*** 413-***-****

Professional summary

Billing-Coding Specialist with extensive expertise in healthcare technology and revenue cycle optimization, dedicated to advancing client operations and satisfaction. With over a decade of billing experience; leveraging these skills to streamline office operations and enhance financial accuracy. Passionate about continuous learning and fostering innovation to drive exceptional service and client success.

Employment history

Billing Implementation Manager

eIVF, Irving, Texas — Oct 2023 - May 2025

●Guided clients in eIVF EMR setup, boosting practice efficiency and user satisfaction.

●Implemented EHR/Billing modules, enhancing patient data management and billing accuracy, and increased revenue cycle management.

●Trained staff on billing modules, resolving queries, and improving financial accuracy.

●Collaborated with billing teams, ensuring seamless claim processing and reduced denials.

●Resolved go-live issues, facilitating smooth transitions, and improved system usage.

EDI Enrollment Analyst

Practicesuite, Tampa, FL — Jun 2022 - Sep 2023

●Processed electronic service enrollments, resolving issues swiftly, enhancing customer satisfaction.

●Managed customer communications, providing solutions, and ensuring seamless enrollment processes.

●Collaborated with teams to support enrollment tasks, driving efficiency and timely service delivery.

Implementation Manager

Harris-Bizmatics Inc., San Jose, CA — May 2020 - May 2022

●Led client onboarding for PrognoCIS, enhancing user satisfaction and software integration.

●Implemented EHR/Billing systems, optimizing client operations, and reducing setup time.

●Trained healthcare providers on PrognoCIS, improving software utilization and user efficiency.

●Resolved payer and clearinghouse issues, ensuring uninterrupted billing processes.

●Facilitated EDI Enrollment, streamlining payer interactions and boosting claim accuracy.

●Conducted thorough testing of CMS 1500 & UB-04 claims submission, achieving a reduction in claim rejections.

Trained providers and staff on PrognoCIS usage, fostering team competency and increasing overall productivity.

Billing Specialist/Customer Service Representative

Peter T. Demos, Springfield, MA — Sep 2019 - Apr 2020

●Patient demographic verification/Front Desk

●Insurance Verification and Eligibility

●Answer patient calls to help with any billing questions or insurance changes

Billing Specialist/Customer Service Representative

Mckesson/Change Healthcare, Ludlow, MA — Aug 2014 - Sep 2019

●Processed radiology charges across systems; ensure accurate monthly reconciliations.

●Verified patient demographics and insurance, enhancing claim submission accuracy.

●Resolved billing inquiries, improved customer satisfaction, and reduced response time.

●Provided exceptional customer service by addressing patient billing inquiries, enhancing trust and satisfaction among clients.

●Streamlined the daily charge import process across multiple systems, boosting efficiency and ensuring accurate billing for radiology and oncology services.

●Conducted thorough monthly reconciliations, identifying discrepancies, and implementing corrective actions, leading to improved financial accuracy.

Pharmacy Claims Specialist

Holyoke Health Center, Inc, Holyoke, MA — Jun 2012 - Aug 2014

●Managed claim reconciliations, enhancing resolution time and cash flow efficiency.

●Daily balanced cash and insurance payments, ensuring accurate financial reporting.

●Coordinated with finance for precise monthly claims and cash transaction reports.

●Resolved denials and Medicare appeals, improving authorization processes.

●Implemented electronic fund transfers for third-party pharmacy payments, reducing delays, and improving revenue cycle efficiency significantly.

●Coordinated with the finance department to ensure accurate reporting of cash transactions, fostering transparency and trust across departments.

Billing/Accounts Receivable Specialist

Holyoke Health Center, Inc, Holyoke, MA — Sep 2011 - Jun 2012

●Verified insurance eligibility and claims, ensuring accuracy in billing and coding.

●Electronically submitted claims, efficiently managing patient accounts, and denied claim research.

●Balanced daily cash and insurance payments, providing detailed reports for financial transparency.

●Maintained a positive and professional demeanor while assisting patients with billing inquiries, fostering trust and satisfaction.

Streamlined claims submission process, achieving quicker reimbursements, and improving cash flow for the organization.

Document Control Coordinator

Berry Plastics, Inc, Easthampton, MA — Nov 1992 - Sep 2011

●Managed customer files, ensuring accuracy and compliance with ISO 9001 standards.

●Conducted ISO 9001 training, enhancing facility compliance and staff competency.

●Streamlined complaint database, leading to efficient reporting and issue resolution.

●Mastered Microsoft Office Suite, improving document management and operational efficiency.

●Facilitated front-office operations, enhancing customer experience and satisfaction.

●Streamlined document management processes, enhancing retrieval speed and ensuring compliance, leading to noticeable gains in operational efficiency.

●Fostered a collaborative environment by training staff on ISO 9001 standards, contributing to a culture of quality and continuous improvement.

●Designed an automated scheduling database that reduced manual tracking, significantly minimizing errors and saving valuable time for the team.

Education

Associates in Medical Office Administration

Kaplan University — 2008 - Aug 2011

Coding Certification CPC

Middlesex Community College — Sep 2025 - Present

High School Diploma

Westfield High School — 1990

Skills

ICD10, CPT, HCPC, HIPAA Compliance, Microsoft Office Suite (Word, Access, Outlook, Excel, PowerPoint), QS1, EPIC, PrognoCIS, NextGen, NetRx, MEDITECH, Practicesuite, HIPAA Compliance, Medical Terminology, Insurance Verification, MCR/MCD Appeals, spreadsheets, reports, queries

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