Senior Health Systems Operations Manager
Resume:
JANICE L. HORTON RAINSBURY
QUALIFICATIONS SUMMARY
A result-oriented professional with years of diverse management and leadership exhibited by: Solid organizational and technical skills and experience in strategic planning, data analysis, project development, and management. Long standing internal/external successful collaborative relationships in various industries.
Excellent verbal and written communication skills exemplified as a manager/supervisor, administrator, facilitator, trainer, and public speaker.
AREAS OF STRENGTH/EXPERTISE
Budget Management Planning Collaboration
Mentoring/Human Relations Negotiation Public Speaking/Training
Project Initiation/Management Organizing Document Design and Review
Training/Facilitating/Coaching Team Building Quantitative and Qualitative Analysis RELEVANT PROFESSIONAL EXPERIENCE
DEPARTMENT OF VETERANS AFFAIRS (VACO) – Washington, DC 08/2022 to 09/2025 Health Systems Specialist - Geriatrics and Extended Care (GEC) Member of GEC Business Operations and Management Division at the Central Office/headquarters of the Department of Veterans Affairs/Veterans Health Administration (VHA).
• Contracting Officer Representative Level II for a million dollar+ contract involving VHA staff and several external contract staff. Responsible for onboarding, monitoring contract performance, collaborating with the Contracting Officer and Specialist on contract budget, timelines, extensions, and amendments.
• Ensured that written correspondence for high-ranking government officials (Senators, Congresspersons, President, VA officials, governors, mayors) adhered to established guidelines.
• Monitored and disseminated action items for response by various division entities per required deadlines. These items ranged from inquiries from local, state, and federal officials and agencies, medical facilities, and other individuals. Reviewed responses to ensure issues were addressed and in proper format for distribution.
• Organized and managed in-person strategic planning conference events for multidisciplinary teams. Required submission of cost analysis for conference location, travel, lodging, and closeout with internal and external entities.
• Prepared or updated Memorandums of Agreements/Understandings, policies, directives, and standard operating procedures for review and publishing to staff, stakeholders and external facilities.
• Active and instrumental member of Employee Engagement Communication and Innovation Committees. Initiated well-received activities for the entire division. VA MARYLAND HEALTH CARE SYSTEM (VAMHCS) - Maryland 04/2012 to 10/2022 Health Systems Specialist (Acting Business Manager) & Program Analyst (Business Manager) Geriatrics and Extended Care Center and Consumer Relations Service
• Prepared annual operating budget and monitored budget usage as approving official and certifier for 2237s and purchase card orders. Coordinated responses for ExtraViews, Issue Briefs, and congressional inquiries.
• Evaluated administration of workforce, space utilization, and equipment inventory to support program goals. Conducted market research for equipment purchases using SEPG tool.
• Collaborated with GEC Director, Deputy Director, Program Directors, and Physicians to ensure GEC obtained required, needed resources, and functioned efficiently and effectively.
• Managed/supervised Patient/Consumer Representatives and Information Desk staff who address and process Veteran, staff, and visitor concerns.
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REFERENCES:
Provided upon request.
JANICE L. HORTON RAINSBURY
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• Designated as Assistant Chief or Chief on several occasions which required attending VAMHCS leadership meetings, handling labor relations issues and making decisions on emergent events. Also served on VISN and National Veteran experience committees and focus groups.
• Utilized the Light Electronic Action Framework (LEAF) system to upload and monitor Fiscal and Human Resources (HR) position requests, Classification and Awards and compliance requests. Also utilized the HR Supervisor portal. Conducted service screening, interviewing, and hiring actions and appraisal/performance updates.
• Contracting Officer Representative (COR II) for service contracts.
• Prepared service policy and standard operating procedures (SOP) updates and revisions.
• Analyzed and utilized data, allowing for data-driven decision-making and process improvements.
• Maintained site-specific EIL inventory and prepared documents as needed with Program Assistant.
• Prepared and updated, Scope of Service Plans, EQC, ECAS, NDPP, SAIL and other reports using MS Word, Excel, Publisher, Power Point, SharePoint, and dashboards. Also use MS Outlook, MS Teams, VISTA/DHCP, Internet, and other programs as needed.
• New Employee Orientation (NEO) presenter for on a bi-weekly schedule (prior to pandemic).
• Talent Management System Administrator (TMS) and Information Management and Protection (IMP) representative for service.
• Supervised approximately (25) Veterans enrolled in the Transitional Work Experience (TWE) program over several years. Many have gone on to stable, permanent employment.
• Accessed, organized, analyzed, and distributed the VAMHCS Survey of Healthcare Experiences of Patients (SHEP) data to leadership. Served as a liaison and subject matter expert (SME) for SHEP. Managed the TruthPoint real-time patient feedback program for several years utilizing CRS staff and TWE Veteran employees. Achieved award winning improvements in outpatient clinics. VA MARYLAND HEALTH CARE SYSTEM (VAMHCS) - Maryland 01/2019 to 04/2019 Supervisory Health System Specialist (Acting Executive Assistant) – Office of the Associate Director (AD) for Operations Entrusted to provide full assistance on management and administrative matters to the Associate Director for Operations and services covered which included Police/Security, Environmental Services, Emergency Management, Safety, Supply Chain, Space Planning, Pharmacy, Chaplain, and Nutrition & Food.
• Effectively managed and coordinated weekly Environment of Care Rounds using Performance Logic© tablet rounding system. Rounded in person at multiple sites to identify and close out deficiency findings within 14 days required time.
• Lead weekly or monthly rounds and maintained tracking spreadsheets for the Baltimore Operating Room, Canteen, Kitchen, Mental Health units, and outpatient clinics. Reviewed and updated existing deficiency lists and rounding staff listings in the Performance Logic© or spreadsheets. Communicated with contacts to follow up and clear outstanding deficiencies.
• Entered work orders in AbovePAR system for Engineering Service follow-up. Scheduled meetings and one-on-ones with affected staff to stay current or ahead of the curve with new findings.
• Collaborated with Operations Chiefs and other leaders on special projects (Joint Commission Reviews, Emergency Kits, Quality Safety and Improvement policy and charter reviews, SAIL processes, HR recruitment). Briefed and advised senior management on internal or external activities relevant to their service.
• Completed assigned ExtraViews and Issue Briefs within time limits and monitored status/progress.
• Worked closely with the Program Support Specialist assigned to the AD for Operations on various documents or projects as needed. VA MARYLAND HEALTH CARE SYSTEM (VAMHCS) - Maryland 01/2004 to 04/2012 and 11/1996 to 01/2000 Management and Program Analyst (Business Manager - Environmental Management Service
• Represented the Service Chief in management capacities as necessary (i.e., time and leave approval, meeting attendance, committees, and correspondence).
Prepared and managed a $12 million service budget. Reduced thousands of dollars in erroneous charges to service through tracking and follow-up of service expenditures and helped reduce overtime.
Managed service purchasing fund control points and co-supervised Budget Clerk and Program Assistant. Monitored and approved purchases for EMS Budget Clerk and Interior Designers.
Created and updated MS Excel spreadsheets to monitor person-hours distribution and pay period expenditures for the salary and six (6) service fund control points on a bi-weekly basis.
Initiated and prepared business plan and business presentation materials to secure business contracts/sharing agreements and financial analysis for various projects or proposals. Designated Contracting Officer Technical Representative for sanitation contracts.
Prepared Scope of Services Plan, Congressional and OIG responses, and Central Office correspondence using MS Word.
Temporarily promoted and/or assigned as Assistant Chief and Textile Care Plant Manager at various VAMHCS facilities between May 2004 - April 2011.
JANICE L. HORTON RAINSBURY
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Managed daily administrative operations and supervisors, service staff, and clerical support staff. Staff received “Exemplary” rating on CARF Survey. Performed regularly assigned duties as a Management and Program Analyst while serving as Assistant Chief. Collaborated with nursing staff, engineers, and contractors to establish facility service needs.
Assisted with Human Resource and Fiscal aspects of laundry closure (i.e., cost/benefit analysis, employee reassignment, outsource plan). Active member of two (2) Management Analysis/Business Process Re-engineering (MA/BPR) Task forces. VA MARYLAND HEALTH CARE SYSTEM (VAMHCS) - Maryland 09/2011 to 01/2012 Administrative Officer (Acting Assistant Chief) – Prosthetics & Sensory Aids Service (PSA) Responsible for monitoring, reviewing, and supervising the work of twelve (12) PSA Purchasing Agents. Collaborated with the Chief, Inventory Management Specialist, Orthotic Fitter and Program Support Assistant.
• Collaborated with staff and other services to ensure Purchasing Agents received training, adhered to guidelines, and worked within established budget allocations and regulations related to Prosthetics services. Attended meetings and provided documents to staff as needed.
• Coordinated training, monitored and advised staff about closing consults, assisted with monthly wheelchair clinic as needed and assisted with Home Oxygen bill processing. Organized veteran files, assisted with coordinating Prosthetics Week and Disability programs, coordinated vendor information and computer access with VAMHCS Security and OIT services. LEADERSHIP/MENTOR AND COLLATERAL/ADJUNCT DUTIES
• VHA VISN 5 LEADership Academy mentor from 2006 to 2025 and a LEAD Academy Board Representative.
• VAMHCS VISN 5 Leadership Develop Institute (LDI) Graduate and Co-Coordinator from 2006-2018. Worked with other VISN 5 coordinators to advertise and promote participation in the LDI program, review program applications, and review progress of the program. Served as the Lead Interviewer for the program.
• Served on VAMHCS Administrative Investigations Board.
• Approved VHA Certified Mentor (VHA-CM) in 2012. High Performance Development Model (HPDM) Supervisory Program Mentor for new medical center supervisors.
• Currently a member of five (5) Toastmasters clubs and serve as a club officer in three of the five clubs. Elected to several officer positions since joining to include President, VP of Education, Membership, and Public Relations, Secretary, Treasurer and Sargent-at- Arms.
• Organized successful membership recruitment programs, open houses, and speech contests. Also served as a club coach and mentor and member of District 18 Realignment Committee.
• Toastmasters International District 18 Division F Director/Governor and Area 62 Governor (2018 – 2019 and 2007 - 2009). Responsible for guiding and mentoring multiple clubs and officers to ensure successful completion of the Distinguished Club Program.
• Club President of the Year – District 18 - Toastmasters International
• Director designee as the Combined Federal Campaign (CFC) Loaned Executive for the VAMHCS for 2007 and 2008. Responsible for 15–18 Federal agency accounts during the campaign. Helped VAMHCS exceed giving/donation goal in 2008 by approximately $14,000. FACILITATING/COACHING/PUBLIC SPEAKING
• Own the Moment Certified Master Trainer and Certified Facilitator through the National Center for Organizational Development (NCOD).
• School-At-Work (SAW) Coach from 2011 to 2021. Coached/taught employees in refresher English, Grammar, Medical Terminology, Math, Patient Safety, and career skills in 7 to 9 months sessions. Excellent success and retention rate for graduates.
• Keynote Speaker for Cecil College’s Women’s History Month Program in and Guest speaker for VAMHCS Women's History Month Program at Baltimore VAMC.
• Completed requirements for Distinguished Toastmaster (DTM)
• Facilitated VAMHCS Planetree Retreats and patient-focused/customer awareness training programs in groups of 20+ persons.
• Award Winning Speaker – Numerous 1st place and other awards in Evaluation, International Speech, and Table Topics competitions in Toastmasters. Requested workshop presenter, judge, contest master, and model speaker.
• Personal Development - Instructor/trainer/mentor to men, women and children focusing on self-esteem and improvement skills to include personal grooming, wardrobe, posture, manners, and overall appearance.
• Emcee/Mistress of Ceremonies for several community events in Baltimore and surrounding areas. JANICE L. HORTON RAINSBURY
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EDUCATION/TRAINING
Education
Master of Science in Public Health (MSPH) - Health Services Administration Meharry Medical College - Nashville, Tennessee (3.86 GPA) – Magna Cum Laude Completed master’s thesis and defense and required 7-month externship requirement at the American College of Healthcare Executives - Chicago, IL, and Tennessee State Legislature (Senate HHS Committee), and Vanderbilt University Hospital. Bachelor of Science (BS) – Business/Industrial Management University of Tennessee at Chattanooga - Chattanooga, Tennessee Technical and Work-Related Skills/Training
• Active user and proficient with MS Teams, MS Office Suite, (Excel, Word, PowerPoint, Publisher), ZOOM, WebEx, VANTS, GoToMeeting, FaceTime, and other virtual communication platforms. Active user of multi-functional printers/fax/copiers, laptops, tablets, and PCs. Knowledgeable of various social media and management tools.
• Completed several management and supervisory training courses to include John Maxwell's "21 Irrefutable Laws of Leadership" Master Mind Group, Performance Appraisals/Awards, Lean Yellow and Green Belt, Franklin Covey (5 Choices), Contracting Officer Representative (FAC-COR II), Analytics Boot Camp, and VA Voices. Talent Management System (TMS) trainings to include: Privacy and HIPAA, Leave Management, Unauthorized Commitments, Purchase Card, VA Whistleblower, Time and Attendance Supervisor Training, Prevention and Management of Disruptive Behavior, EEO, OIG/Fraud, Privacy, Compliance, Diversity, Budget, Safety, Project Management, Mediation, Labor Relations & HRMS and other courses.
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