IT Support & Infrastructure Specialist with MSP Experience

Cris Macatubal

Certification/Training

CompTIA Network+

CompTIA A+

CompTIA Healthcare IT

Associate in Science Degree

Experience

Peak Systems (Dell Computers/City of Hope Hospital) Contractor 6/2025- 2/2026

Desktop Support

Deploy 4400 Dell computers for City of Hope hospital. Software (Epic) and hardware support to hospital users. Setup and configure medical devices attached to the computers. Image Dell and Mac computers via PXE servers.

Document procedures and train newly hired Dell technicians. Stefanini (Howmet I.T Consultant) Contractor

12/2024 – 5/ 2025

I.T Support Specialist

Support 100+ users with hardware/software issues.

Train and support Epicore users.

Deploy Windows 11 Lenovo/Dell desktop/laptop computers. Create scripts to install map drives, software, printers, backup local files/folders. Troubleshoot network issues utilizing various networking tools. Setup VPN settings for remote users via Cisco Any Connect Configure and set up company iPhones with Microsoft Intune, Microsoft Authenticator, Company Portal, Teams and Outlook.

Image Lenovo/Dell laptops and desktop computers via PXE server. Fieldnation/Workmarket 1/2016 – Present

I.T. Consultant

I.T Field Technician for various companies.

Temporary Desktop support such as Damco, Kforce, Disney. Deploy Windows 10/11 devices.

Remove/replace/install modems, routers, servers and switches. PC refresh for various companies such as Chase and Wells Fargo. Support and install network/VoIP equipment, enhancing system efficiency. Remove/replace/setup/configure point of sale devices. Assist vendors with various hardware/software patches and install. Remove and upgrade various devices such as modems, routers, switches, servers, point of sale equipment. Ovation (BD Distribution Center) Contractor 11/2023 – 08/30/2024 Infrastructure Administrator

Administer physical and virtual servers, ensuring optimal performance and reliability. Support network/VoIP equipment, enhancing system efficiency. Support day-to-day operations of enterprise networking, ensuring hardware and software integrity. Utilize Azure Intune for user, group, and device management. Administer physical and virtual servers, manage network infrastructure, and implement system upgrades to enhance operational efficiency and reliability.

KForce Staffing Solutions- Senior Desktop Support - Contractor Alliant 7/2022 – 6/2023

Quest Diagnostics 7/2021 – 11/2021

Provide network/hardware/software support, ensuring optimal system performance. Utilized Kanji and Intune Company portal to configure and manage iPhones and Android devices. Utilized Teams/Splashtop/Quick assist to assist users remotely. Utilize Azure Intune for user, group, and device management, supporting seamless IT operations. Utilize VMware vSphere administration to troubleshoot/resolve cloud-based equipment. Utilize Mimecast to manage and protect against email borne threats. Quest Diagnostic- Field Service Technician – Deploy Windows 10 desktops/laptops. Image desktops and laptops via PXE Server.

Troubleshoot hardware/software/network issues at various Quest Diagnostics locations. Deploy Windows 10/11 desktop and laptops to various Quest Diagnostic locations. National Core - Contractor 11/2021 – 7/2022

Information Technology Specialist

Provide general Service Desk phone support and Tier 1-2 desk side support for the organization, Identify, investigate, and resolve production problems involving application systems, and storage allocation. Participate in complex project work requiring advance planning of system resources and effective communication across diverse teams.

Perform basic network/system administration, security management and user account management in Active Directory (AD), perform Active Directory administration. Arrowhead Regional Medical Center 6/2019 – 7/2021

Automated System Technician

Setup/configure Meditech account for new and existing users. Setup group policy for newly hired users via Active Directory. Desktop support to various hospital departments.

Provided network/hardware/software support, ensuring optimal system performance. Manage over 5,000 ServiceNow/LanSweeper tickets, resolving complex hardware/software issues efficiently. Support and install network/VoIP equipment, enhancing system efficiency. Track and maintain inventory of IT equipment via ServiceNow/LanSweeper. Travel to clinics and provide onsite users/network/device support. Assist users set up and configure iPhones/Android phones. Los Angeles County ISD - Contractor 8/2017 – 7/2019 Systems Analyst

Analyze system utilization and performance data and configure changes to achieve service levels. Identify and resolve system anomalies and operational problems. Allocate and organize data storage.

Configure system interfaces.

Setup/configure Cisco VoIP phones.

Install, configure, and maintain Microsoft server, network infrastructure, database management software storage management solutions, and network monitoring. Evaluate, test, and implement vendor-provided patches and upgrades in accordance with change management procedures.

Implement and maintain disaster recovery solutions. Assist in development and maintenance of project plans; assists in coordinating project reporting. Desktop Support various county departments in the Antelope Valley location.

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