Customer Service Specialist with Office & Cashier Experience

Tahalia Francis

Customer Service Representative

***************@*****.*** kingston, 876, Jamaican 876-***-**** Summary

Dedicated Customer Service Representative with extensive experience across multiple roles in customer support and retail environments, specialising in resolving conflicts and enhancing customer satisfaction. Proven track record in executing transactions, maintaining social media presence, and assisting in sales promotions. Demonstrated ability to manage high-stress situations and regain customer trust. Eager to leverage these skills to contribute positively in a remote customer service role.

Work Experience

Customer Service Representative, COST U LESS MEAT & GROCERY DISTRIBUTORS, Kingston, Jamaica

07/2024 – 05/2025

Currently serve as a cashier and Customer Service Representative, additionally managing social media and sales functions within the company. Responsibilities include executing monetary transactions, addressing customer frustration, facilitating interactions with high-value customers, maintaining social media platforms, addressing customer inquiries, announcing promotional deals and price adjustments, receiving deliveries, and conducting stock checks. Store Clerk / Cashier, YES-I ENTERPRISE, Kingston, Jamaica 12/2023 – 07/2024

Key responsibilities comprise performing stock checks, ensuring store cleanliness, restocking shelves, assisting with customer inquiries and purchases, and creatively moving items before expiration.

Remittance Agent / Cashier, Paddy King's Recreation, Kingston, Jamaica 08/2023 – 02/2025

Executed and processed monetary transactions, promoted services, and provided customer assistance while handling customer interactions. Customer Service Representative / Call Agent, IBEX GLOBAL, St. Catherine, Jamaica 10/2022 – 06/2023

Resolved customer conflicts, regained customer trust, evaluated and escalated customer complaints, and received calls, chats, and emails. Customer Service Representative, Sutherland Global BPO, Kingston, Jamaica 05/2025 – Present

Education

High School Diploma, Pentab High School, Kingston, Jamaica 09/2016 – 01/2017

Achieved first place in academic performance.

GED, Gaynstead High School, Kingston, Jamaica

01/2017 – 09/2018

Participated in netball as a team member, choir, and additional school activities after transferring from the school after 8th grade.

High School Diploma, Young Women Christian Association, Kingston, Jamaica 09/2018 – 01/2022

Honours Roll student, developed skills in clothing and textiles; earned a Grade 3 in Principles of Business in CXC examinations; maintained a steady academic average. Skills

stitching Social Media Time management Creativity multitasking constructive Active listening Leadership

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