Customer Service Specialist with Financial / Tech Support Expertise
Resume:
Shevaun Hines
Montego Bay, St. James
**************@*****.***
Professional Summary
Dedicated and adaptable Customer Service Representative with experience in both financial services and technical support. Skilled in resolving customer issues, handling billing inquiries, and assisting with technical troubleshooting. Known for maintaining professionalism under pressure, delivering high-quality service, and building positive customer relationships. A reliable team player with strong problem-solving abilities and a commitment to creating a positive work environment.
Key Skills
- Customer Service & Client Relations
- Problem Solving & Critical Thinking
- Technical Support Assistance
- Payment Processing & Collections
- Communication & Active Listening
- Multitasking & Adaptability
- Team Collaboration
- Computer Literacy
Work Experience
Customer Care Agent
A.C.T.
November 2024 – February 14, 2026
- Respond to customer inquiries regarding billing, accounts, and general service issues in a professional manner
- Assist customers in resolving concerns efficiently while maintaining high satisfaction
- Demonstrate strong communication skills to de-escalate challenging situations
- Maintain accurate records using company systems
Financial Services Agent
Teleperformance
May 2024 – August 2024
- Assisted customers with billing inquiries and payment processing
- Handled collections while maintaining a respectful and professional approach
- Resolved customer issues by identifying problems and providing effective solutions
- Supported merchants with troubleshooting card machine issues
- Maintained composure and professionalism in high-pressure situations
Education
Montego Bay Community College
2022 – 2024
Herbert Morrison Technical High School
2017 – 2022
CXC Subjects (6 passes):
- Principles of Business (Grade II)
- Electronic Document Preparation & Management (Grade II)
- Economics (Grade III)
- Geography (Grade III)
- English Language (Grade III)
- Mathematics (Grade III)
Additional Strengths
- Strong attention to detail
- Self-motivated and dependable
- Positive attitude and team-oriented mindset
- Ability to remain calm and professional under pressure
References
Available upon request
Contact this candidate