Customer Service Specialist with 10+ Years Experience
Resume:
Marcona Alyssa Anderson
*********@*****.***
SUMMARY
• Cooperative and enthusiastic
• Proficient in Microsoft Word, Excel (Data Entry), Outlook
• 10+ years of customer service
• 10+ years of call center experience
• Highly detailed and customer service oriented
• Organizational skills
• Function well independently or as a team member
• Able to set priorities and meet deadlines
• Problem analysis
• Capable of excelling under pressure
• Problem-solving
• Manage multiple tasks at once, with strict adherence to time constraints • 65 WPM
EDUCATION
Bachelor's Degree, Criminal Justice Administration, University of Colorado Denver- Denver, CO ( 2019–2024 Completed)
WORK EXPERIENCE
December 2024 to Current
Davita- Denver CO
Engagement Specialist 1
● Focused on building relationship with customers
● Developing strategies to increase engagement and positive experiences
● Data analysis and reporting
● Collaboration while working with other departments
● Focused on addressing members needs while multi-tasking
● Building long term relationships and driving customer engagement through effective communication and support
● Assist and followed up on customer inquiries
June 2018 to December 2024
Ibotta, Inc- Denver CO
Fraud/Trust team Rep
● Analyze and respond to customer inquiries via social media platforms, chats, and email
● Problem solve by reviewing Ibotta systems and customer accounts
● Work through fraud reports, receipt moderations, customer inquiries, and data entry
● Assists in special projects as requested by management
● Handle BBB reviews and complaints
● Responds to reviews through Google Play and the Apple Store. March 2015 to May 2018
United Natural Foods Inc - Aurora, CO
Customer Care Rep
• Worked within a call center environment, handling on average 50 – 100+ calls daily. • Assist customers with new orders, advise the status of orders and furnishes information on new products.
• Communicate changes in customer delivery schedules and routing, including order deadline and delivery status.
• Courteously and promptly resolves customer questions and problems or properly refers them to appropriate
• personnel.
• Remain in compliance with established performance metrics that support the desired Customer Experience and assist in populating data into the Customer Care Relationship Management (CRM).
March 2011 to February 2015
Staples - Aurora, CO
Operations Support Specialist
• Operation support and retention.
• Multiple screens, fax, and or emailed invoices, as well as tracked orders. • Took payments and government accounts, AS400, Retention on S1 orders dispatched drivers when needed.
• Accounts receivable, transferring calls, remained up to date on sales and quotas. • Assisted with troubleshooting.
Anderson 2
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