Store Leader with Customer-Driven Results
Resume:
SUMMARY
SKILLS
EXPERIENCE
REFERENCES
KIMBERLY
HOLLOWAY
*************@*****.***
Durham, NC 27703
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
• Excellent computer skills
• Professional appearance and personality
• Detail-Oriented
• Relationship Building
• New Hire Onboarding
• Decision-Making
• Customer Complaint Resolution
• Team Building and Leadership
• Customer Service
• Employee Retention
• Verbal and Written Communication
• Sales Reporting
• Performance Evaluations
• Recruiting and Hiring
DISTRICT MANAGER / STORE MANAGER 01/2017 to Current RTP Management - Durham, NC
Complete thorough opening, closing and shift change functions to maintain operational standards each day.
•
• Assign tasks to associates to fit skill levels and maximize team performance.
• Recruit and hire qualified candidates to fill open positions.
• Lead team meetings and one-on-one coaching sessions to continuously improve performance.
• Enter time and attendance logs in preparation for payroll.
• Monitor staff performance and addressed issues.
• Enforce customer service standards and resolved customer problems to uphold quality service.
• Maximize location revenue by optimizing daily operations.
• Prepare locations for audits by analyzing sales reports. OFFICE ASSISTANT 09/2011 to 01/2017
Food Lion - Raleigh, NC
• Responsible for daily bookkeeping, Accountability functions for the overall office operation
• Provided Excellent Customer Service to all customers that reaches within 10 feet of contact Provided hands on and verbal training to all new associates that become hired with the company
•
• Provided immediate coaching to associates who are not in compliance with expectations Communicated with customers, employees and vendors to answer questions and address complaints.
•
• Monitored and directed the work of lower-level clerks. ASSISTANT CUSTOMER SERVICE MANAGER 08/2001 to 03/2011 Harris Teeter - Raleigh, NC
Supervised up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office
•
Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments
•
Performed floor monitor duties, interviewed and trained associates; planned, assigned, and directed work
•
Provided immediate coaching/feedback to associates who were not in compliance with expectations.
•
References: Available upon request
Contact this candidate