Senior Enterprise Accounts Leader in SaaS Growth
Resume:
Harold Park
** ***** **** *****, ***** Vedra, FL 32081
**********@***.***
SUMMARY
Experienced Senior Director of Accounts, recognized for achieving sales excellence and driving growth through strategic SaaS solutions. With a proven track record spanning over a decade, I specialize in delivering exceptional service and maximizing profitability for my company. I am dedicated to instilling confidence in clients, showcasing tangible results, and consistently surpassing performance benchmarks.
● Over 15 years of hands-on experience in field sales and account management, focusing on ARR subscription services across diverse organizations in the U.S., Canada, Mexico, and international markets (APAC, Europe, and LATAM). This includes managing relationships with Fortune 100/500, Global 1000/2000, and Government accounts.
● Extensive clientele across various industries, including Technology, Finance, Energy, Healthcare, Industrial, Consumer Goods, Utilities, and Real Estate.
● A proactive and results-driven approach, adept at both hunting for new business opportunities and nurturing existing client relationships. Proficient in project management and organization, utilizing tools such as Salesforce, HubSpot, IHS Markit/Ipreo, AWS, and Microsoft and Google suite products.
● Consistent track record of exceeding quotas, maintaining an average of 108% quota attainment rate. Committed to continuous learning, leadership development, and prioritizing team success PROFESSIONAL EXPERIENCE
Urban SDK Jacksonville, FL
Senior Enterprise Account Manager June 2025 – Present
● Own and expand a $2M ARR portfolio across 60+ SLED customers, supporting Public Works, Police, Engineering, Planning, and GIS departments with enterprise SaaS deployments focused on transportation analytics and infrastructure optimization.
● Drive net revenue retention through structured expansion motions, identifying upsell opportunities across advanced analytics modules, feature enhancements, and department-wide rollouts.
● Lead quarterly revenue forecasting, renewal strategy, and pipeline development, ensuring predictable growth and account health across a geographically distributed public-sector footprint.
● Conduct weekly operational reviews, monthly adoption checkpoints, and executive-level QBRs, aligning platform usage to departmental KPIs including traffic safety, congestion reduction, capital planning, and enforcement optimization.
● Serve as trusted advisor to municipal stakeholders, translating complex datasets into actionable insights for policy decisions, infrastructure investment prioritization, and operational efficiency improvements.
● Partner cross-functionally with Product, Engineering, and Customer Success to translate field feedback into roadmap inputs, accelerating feature adoption and customer satisfaction.
● Enable customers to operationalize Urban SDK’s machine learning driven traffic datasets, including Annual Average Daily Traffic (AADT), Annual Average Hourly Traffic (AAHT), and Vehicle Miles Traveled (VMT) analytics for network-level planning and enforcement modeling.
● Support GIS teams with data integration workflows, spatial validation, and performance interpretation across roadway classifications, speed profiles, and temporal traffic distributions.
● Educate technical and non-technical stakeholders on the underlying modeling methodology, data accuracy controls, and post-estimation adjustments to ensure confidence in operational decision-making
● Standardized customer engagement cadence across a multi-department account base, improving onboarding velocity, product adoption consistency, and renewal predictability.
● Built repeatable playbooks for onboarding municipalities, aligning procurement timelines, compliance requirements, and multi-stakeholder governance models.
● Actively support enterprise deal strategy, including pricing alignment, multi-year agreements, expansion packaging, and executive sponsor engagement.
Enterprise Technology Research (ETR)New York, NY
Senior Research Sales Executive December 2019 – September 2024
● Spearheading our Enterprise sales strategy initiative, I oversee all corporate accounts for sales and service. This entails direct engagement with C-Suite executives (CEO, CFO, CMO, CTO) and VPs across various departments
(Product, Marketing, Sales, Corporate Development), as well as Directors, Investor Relations professionals, Analysts, and Compliance Officers from both Enterprise and Financial Services accounts. From a modest start with just one account, I have successfully expanded our portfolio to encompass 33 accounts since the beginning of 2022, achieving growth from $150K in ARR to $1 million.
● Continuously expanding our pipeline by identifying new ICPs and accounts, capitalizing on upselling opportunities, securing renewals, and nurturing robust business and partner relationships.
● Led and played a pivotal role in the development of our in-house proprietary expert network, 'ETR Connect'. Orchestrated the product launch, formulated go-to-market strategies, and implemented effective marketing tactics. Consistently onboarded new subject matter experts and investment/compliance managers to our platform while delivering exceptional consultations for all clients, leveraging insights derived from our data.
● Sustaining communication with our network of over 8500 IT decision-makers regarding expert network projects, platform updates, and verification procedures, ensuring regular follow-ups to collect survey data.
● Generating quarterly market research reports for more than 25 vendors utilizing our proprietary data, while also conducting audits for 50 others to furnish qualitative datasets for our clients and community members. Proactively arranging calls with all clients to analyze data, pinpoint macro trends, and diving into findings with greater granularity to support overarching company goals. Collaborating with Enterprise and Financial Services clients, including IT Decision Makers, to gain insights into their current priorities and deliver value-added consulting services tailored to their requirements. Donnelley Financial Solutions New York, NY
Senior Account Manager January 2013 – December 2019
● Management of Virtual Data Room (VDR) projects for hundreds of sell-side, buy-side and fundraising deals.
● Senior Customer Success Account Manager for tier I and II investment banks; focused on M&A, Series funding and IPO transactions.
● Senior Head of Accounts for the Federal Deposit Insurance Corporation. Approved by the FDIC to oversee their projects. Quarterly meetings with FDIC Oversight Directors in effort to always improve all processes.
● Setting appointments and conducting demos for new and existing clients. Always identifying new opportunities for revenue, forecasting clients’ overall business needs, creating pipelines and upselling accounts. Updated Salesforce on all account interactions and sending client surveys.
● Acting liaison for clients and our Venue Product Development, including Product Management, sharing product road maps, future releases and improving SDLC.
● Extensive use of reports in order to calculate billing data on all clients’ projects. Updating of all accounts in our proprietary billing system by using necessary MS Office applications.
● Collaborating and delegating projects to our 24/7 Services Team and international outsource team. Indirect reports of 25 onshore and 30 offshore employees. Ensuring all client requests are fulfilled and SLAs are kept.
● KPI requirements are maintaining at least a 97% Customer Satisfaction Rate. Held since my first year of employment.
● Employee of the Month Awards – Multiple 2016, 2017 and 2018. Earned for emphasizing excellent customer service, training and leading our services team.
PASSUR Aerospace Inc.Stamford, CT
Client Relations February 2008 - December 2012
● Organized and analyzed all Big Data received from our proprietary passive radars; presented detailed analysis to current and potential clients. Modeled scenarios, measured outcomes and collaborated continuous improvement with all our clients and their consultants.
● Succeeded in team orientated consultative sales with all directors. Trained clients on each application, constructed all user accounts, welcome packages, and scheduled all training via onsite or webinar.
● Contacted current clients monthly to ensure use of our software is satisfactory. Probed clients to receive feedback on our products and to identify any new opportunities in a Customer Success setting.
● Responsible for the 24 Hour Customer Support line for two weeks of every month. Monitored all software for any outages including ISP’s, AT&T Servers and wireless networks.
● Managed our Salesforce account as full admin power user. Provided full tech support, product testing, research, and troubleshooting on issues that arose for our clients as well as our internal employees.
● Maintained our domain and web services through Google. Setup and managed all email accounts on each workstation and added new employees accordingly. Monitored all generic customer service and sales inboxes.
● Controlled purchasing and vendor management of all IT equipment for employees including, PC’s, Apple and Windows based laptops, and mobile devices.
● Citizen of the Year Award 2010.
Mercedes-Benz of Greenwich Greenwich, CT
Product Technology Specialist February 2006 - February 2008
● Responsible for converting online leads to appointments. Set and confirmed appointments, and assigned each lead to sales consultants.
● Created and maintained the company website. Edited all pictures, HTML, sound files, and text.
● Presented vehicles to customers after taking delivery. Provided each customer a full demonstration on use of all key features and services available for each vehicle.
● Accountable for pre-owned vehicle inventory, adding and removing vehicles as necessary. Maintained our inventory on our website as well as other sites.
● Daily tasks included data entry, tech support, and assistance for all sales consultants including General Managers, General Sales Managers, and the Business Development Manager. Maintained contact with our customers with internal CRM tools, including follow up calls to clients, answered all questions after delivery and provided service details.
● Required to present full Microsoft Excel reports of all appointments made, vehicles sold and delivered at the end of each month to General Manager and Business Development Manager.
● MVP of the Year Award 2007.
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