Customer Service Specialist with Strong Communication
Resume:
Nicole Gamble
Customer Service Representative
United States
************@*****.***
LinkedIn: linkedin.com/in/nicolegamble
Professional Summary
Dedicated and customer-focused Customer Service Representative with proven experience delivering high-quality support across fast-paced, customer-facing environments. Skilled in handling high call volumes, resolving complex customer concerns, processing transactions, and maintaining accurate records. Known for strong communication skills, empathy, problem-solving ability, and a commitment to customer satisfaction while meeting company policies and performance metrics.
Core Skills
Customer Support & Issue Resolution
Call Center & Front-Line Service
Conflict Resolution & De-escalation
CRM Systems (Salesforce, Zendesk, ServiceNow – adaptable)
Order Processing & Account Management
Data Entry & Documentation Accuracy
Active Listening & Communication
Time Management & Multitasking
Team Collaboration
Upselling & Customer Retention
HIPAA / Confidential Data Handling (if applicable)
Professional Experience
Platinum Cleaning Services-Buford GA-Self Employed
Cleaning / Janitorial Experience (October 2025-present)
Performed daily cleaning and sanitizing of residential and commercial spaces
Swept, mopped, and vacuumed floors to maintain a safe and polished environment
Buffed and polished floors using commercial-grade floor machines to restore shine and extend flooring life
Stripped, waxed, and maintained hard surface flooring
Cleaned and disinfected restrooms following health and safety regulations
Emptied trash receptacles and disposed of waste properly
Restocked supplies such as paper products and cleaning materials
Operated and maintained cleaning equipment safely and efficiently
Followed OSHA safety guidelines and proper chemical handling procedures
Responded promptly to special cleaning requests and urgent spills
Maintained high standards of cleanliness to enhance customer satisfaction
Customer Service Dispatcher
Sthiaco Logistics– Dayton Ohio
February 2023 – October 2025
Provided exceptional customer support via phone, email, and/or chat while maintaining professionalism and empathy
Resolved customer inquiries regarding billing, orders, accounts, services, and technical issues promptly
Managed high call and case volumes while consistently meeting or exceeding KPIs, including call handling time, first-call resolution, and customer satisfaction scores
Accurately documented customer interactions in CRM systems to ensure continuity and compliance
Escalated complex issues when appropriate while maintaining ownership through resolution
Educated customers on products, services, and policies to improve satisfaction and retention
Identified opportunities to upsell or cross-sell products while aligning with customer needs
Adhered to company policies, quality standards, and confidentiality requirements
Dispatch appropriate personnel and resources using CAD and radio systems based on established protocols.
Monitor ongoing incidents, update units with real-time information, and escalate issues as needed.
Accurately document call details, actions taken, and outcomes to support reporting and compliance.
Provide clear instructions and reassurance to callers.
Assistant Manager / Shift Lead
BP Gas Station- Raleigh North Carolina
July 2023 –December 2023
Assisted Store Manager with daily operations, including opening and closing procedures
Supervised employees during shifts to ensure excellent customer service
Handled cash registers, deposits, and daily sales reports
Maintained inventory levels, placed orders, and stocked merchandise
Ensured store cleanliness, safety compliance, and organized displays
Trained new employees on store policies and customer service standards
Resolved customer concerns professionally and efficiently
Customer Support Associate
Spectrum – Greenville, SC
August 2022 – June 2023
Assisted customers with account inquiries, order tracking, returns, and service requests
Maintained a calm and solutions-oriented approach in high-stress or escalated situations
Collaborated with internal teams to resolve customer issues efficiently
Processed transactions, refunds, and adjustments with high attention to accuracy
Consistently recognized for reliability, professionalism, and positive customer feedback
Managed multiple phone lines while delivering professional, empathetic service.
Resolved issues efficiently while documenting interactions in internal systems.
Collaborated with team members to meet response-time and quality metrics.
Office Manager
MRS Accounting Office -Greenville, SC
May 2016 – July 2022
Managed daily office operations to support accountants and administrative staff
Scheduled appointments and coordinated client communications
Handled filing systems, data entry, and confidential financial records
Processed invoices, payments, and basic bookkeeping tasks
Maintained office supplies and ensured an organized, professional workspace
Provided excellent customer service to clients in person and by phone
Key Achievements
Achieved 100% customer satisfaction score over 2 consecutive years
Recognized as Top Performer for call quality or productivity
Reduced repeat calls by improving first-contact resolution
Trained or mentored new team members
CPR / First Aid Certified
Education
St. Andrews Presbyterian College (August 1998– May 2002)
Bachelor of Science in Chemical Engineering (Magna Cum Laude)
Minor in Microbiology
Graduated in 2002
Certifications & Training
Customer Service Excellence Training
Call Center Quality Assurance Training
Conflict Management or Communication Training
Technical Proficiency
CRM & Ticketing Systems
Microsoft Office (Word, Excel, Outlook)
Google Workspace
POS Systems (if applicable)
Phone & VoIP Systems
Availability
Flexible schedule including evenings, weekends, and holidays
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