Front Desk Specialist and Dental Assistant Expert

Tanisha Faber

Front Desk Receptionist

**** * ***** **, ********, AZ, 85353 C: 480-***-**** *******.*******@*****.*** Career Overview

Front Desk Specialist/Dental Assistant with 9+ years of experience supporting office operations, acting as the first point of contact for customers and clients as well as assisting in 4 handed Correspondence the dentist. I'm looking for an opportunity to gain more experience and learn more about Office Management. Focused person who is able to follow through with any instructions. Easy going with high communication skills in administrative work and back office dental assistant to effectively support the practice/ mission. Experienced front desk receptionist/dental assistant who is now seeking to obtain more knowledge within the dental/medical field that will utilize my strengths and knowledge of effectively and professionally working in a dental/medical office as a strong team player. Core Strengths & Accomplishments

● Effective clerical tasks e.g. answering phones,

scheduling appointments and filing.

● Customer Service Skills and detail oriented

● Familiar with sterilization procedures and maintaining clean operational areas.

● Demonstrative ability to anticipate Doctor’s needs and fulfill them appropriately.

● positive & friendly

● Excellent work ethic

● Team building expertise

● CPR/First Aid Certified

● Can interact with patients/clients effectively

● Effective handling with office operators

● Excellent knowledge of patient’s history, care, and laboratory duties.

● HIPPA Rules and Regulations

● Financial Transactions

● Patient Relations

● Computer Skills with MS; Word, Excel, Powerpoint, Access

● Insurance Verifications

● Efficient Patient check in/out

● New patient input, receiving

co-pays/other payments, and

discussing treatment plans.

● Ability to deal with a variety of

people, problem solver

● Self-starter

● Customer-oriented

● Multi-tasking

● Strong Organizational skills

● Proficient at taking x-rays

● Adept at operating in different

ways, different environments .

● Well versed in providing pre and

post procedural instructions to

patients

Work Experience

(JANUARY 2021- PRESENT)

−Dependable dental, Phoenix, Az:- Front Desk Receptionist/dental Assistant

−

● Front Office Duties; answering phone calls, scheduling appointments, discussing treatment plans, patient records, receiving co-pays/other payments, accomplishing new patient input, verifying insurance, etc.

● Assisted in four handed dentistry with General, Endo, Oral surgery, along with; alginate impressions, fabricated and cemented temporary crowns and bridges, and performed tooth bleaching, child prophylaxis and sealants.

(MAY 2019- SETEMBER 2020)

−Dreamy Draw Dental, Phoenix, Az:- dental Assistant −

● Front Office Duties; answering phone calls, and scheduling appointments.

● Efficiently manage patient care and front office duties within a timely manner. Along with Completing casual exams/procedures, charting, digital radiographs and clinical treatments.

● Accomplished general administrative functions, including answering phones, patient/client check in/out, answering questions, resolving issues, establishing a friendly relationship with everyone.

● Prepare approximately 10-15 patient’s/clients per day for exams and medical procedures

● Handled incoming and outgoing calls with an overall customer satisfaction.

● Sterilize and prepare operative procedures for the Dentist.

● Completing casual exams/procedures, charting, digital radiographs and clinical treatments.

● Fabricated and cemented temporary crowns and bridges

● Performed tooth bleaching, child prophylaxis and sealants.

● Accomplished general dental laboratory functions, including pouring molds, trim models and mount bite articulators for TMJ to make soft or hard night guards if needed.

● Proficient in taking X Rays for recall (4 bxw's and 2 pa's or Fmx for New patients).

● Record patient medical and dental histories and update treatment information in patient charts with superior accuracy.

(SEPTEMBER 2017- APRIL 2019)

−Glendale Touch Family Dentistry, Glendale, Az: - Front desk Receptionist/DA

(Floater) −

● Administered routine patient care and monitoring

● Greeted Patient/clients, sign them in, and direct them to their destination.

● Scheduled appointments, registered patients/clients and maintained visitor management system

● Processed patient/client payments, checked for validity of identification and insurance.

● Building trust and loyalty toward clients/ patient following

● Print out, checked, sent out 20+ pieces of mail per day

● Back Office material setup and sterilization

● Managed patient scheduling, treatment planning, and proficient with Dentrix software.

● Assisted in Periodontics, Cosmetic and Implant Dentistry.

● Familiar with General, Endo, Oral surgery treatment/procedures.

● Proficient in taking Alginate impressions, Impressed crown molding, Night guards and retainers.

● Performed child prophylaxis and sealants.

(MAY 2016 - AUGUST 2017) Dental Intern Site

−Camelback Family Dental Care, Phoenix, AZ- Dental Assistant −

● Sterilized, rebagged dental instruments and prepared operative procedures for dentists.

● Record patient medical and update dental histories and treatment information in patient charts with superior accuracy.

● Completing casual exams/procedures, charting, digital radiographs and clinical treatments.

● Greeting patients, rescheduling recall and other upcoming appointments, and answering their questions.

● Experienced in 4 handed dentistry in all types of procedures within General, Endo, Oral surgery, along with; alginate impressions, fabricated and cemented temporary crowns and bridges, and performed tooth bleaching, child prophylaxis and sealants.

● Demonstrated proficiencies in telephone and in person communication within a high-volume environment.

● Calm upset/angry patients/clients, researched and rapidly solved problems and rebuilt client trust to prevent the loss of clientele.

Educational Background

High School Diploma: General Studies 2013

Chinle High School - Chinle, AZ, Apache

Certificate of Completion: Dental Assistant, 2017

Carrington College- Phoenix, AZ, Maricopa

Certificate of Completion: Associates Degree, 2020 Carrington College- Phoenix, AZ, Maricopa

Certified in CPR and Radiology (x-ray)

References: Available on request

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