Administrative Support Specialist with Customer Service Experience
Resume:
Yolanda Robinson
Greensboro, GA ***** 706-***-**** *************@*****.***
Work Experience
Paraprofessional
Dekalb County School District of Georgia Stone Mountain, GA September 2024 to January 2026
Teach Math & Science
Customer Service Representative
Garden of Gainesville Gainesville, GA
March 2023 to September 2024
Administration Assistant
Incoming and outgoing calls
Put in work orders, Memo
Excel,Words,Outlook
Get Documents Ready for Meetings
Call Center Representative
Chime Solutions Morrow, GA
March 2021 to March 2023
Incoming and Outgoing Calls. Given information to PPT to Verify and Reverify Dependent. Find resolution to problem PPT have with Account.
Call Center Agent
Georgia Department of Driving Service Conyers, GA August 2019 to March 2021
Take Incoming Calls, resolution to Customer with issue with their Georgia ID, DL, CDL, and any other information they need to Renew or Replace their credentials.
Customer Service Representative
HIRE DYNAMICS Atlanta, GA
September 2016 to October 2017
MS official, Outlook,Incoming and Outgoing calls, ECT Manager/Tax Preparer
Chimes In Coming Call Center Decatur, GA
January 2016 to April 2016
Give information to customers to help the make a choice of medical benefits TAX CITY 01/2016 - 04/2016
Manager/Tax Preparer
● Data Entry, Customer Services, Answer Phone,
● Process Checks and Electronic Payments, Order Supplies for Store
● Prepared income taxes returns business and Individuals Assistant Manager
FAMILY DOLLAR Stone Mountain, GA
January 2015 to December 2015
Managed and/or Supervised and Open and Closed Store
● Customer Services, Cashier, Answer Phone, Stocking, Store Count
● Closed out, Deposit, Handle Paper work, Recovering and keeping Store Clean
● Excellent Customer Services and Help Clients Resolve Discrepancies
● Pre Interview and Phone Interview, Drug Test, Screen Application Assistant Manager
PRECISION TUNE AUTO CARE Decatur, GA
April 2004 to April 2005
Customer Services, Cashier, Answer Phone, Closed Out,
● Deposit, Handle Paperwork, Update Spreadsheet Daily (Excel)
● Managed and/or Supervised and Open and Closed Store.
● Responsible for Accurate Data Entry, and Excellent Customer Service.
● Input Data from Customer to Generate Invoices, Processed Invoices,
● Helped Clients Resolve Discrepancies
Account Payable Representative/Data Entry
EMORY UNIVERSITY Atlanta, GA
March 2001 to January 2003
Input Data from Invoices to Generate Checks,
• Scanned Invoices, Filing, Processed Checks, and Stop Payments.
• Sort incoming mail and work on reports, answered phones, helped clients and vendors solve discrepancies. Account Payable Representative
WESLEY WOOD CENTER OF EMORY UNIVERSITY Atlanta, GA March 2000 to March 2001
Data Entry, Input Data from Invoices to Process Checks, Purchase Order Request
• Scanned invoices, Filing, Processed Checks, Generate Checks and Stop Payments
• Sort Incoming Mail, Work on Various Reports, Answered Phones
• Set up Accounts for New Vendors, Helped Clients and Vendors Solve Discrepancies,
• Makes sure all Invoices had the correct Codes on the before Processing for Payment.
• Processed invoices, & Helped clients resolve discrepancies Medical Billing/Data Entry/Account Payable
PROSTAFF Atlanta, GA
June 1999 to March 2000
Data Entry, Input Data from Invoices to Process Checks, Purchase Order Request
● Scanned invoices, Filing, Processed Checks, Generate Checks and Stop Payments
● Sort Incoming Mail, Work on Various Reports, Answered Phones
● Helped Clients and Vendors Solve Discrepancies, Setup Account for new Vendors
● Makes sure all Invoice had the correct Codes on the before Processing for Payment. Accounting Clerk
DEKALB COUNTY DFCS Decatur, GA
February 1997 to June 1997
Data Entry, Input Data from Invoices to Process Checks, Purchase Order Request
● Generate Monthly Report for Adoption and Foster Care Payment, System Backup Daily
● Bank Reconciliations, Filing, Processed Checks, Generate Checks and Stop Payments
● Sort Incoming Mail, Work on Various Reports, Answered Phones
● Sent up Accounts for New Payee, Helped Clients and Vendors Solve Discrepancies,
● Make sure Check Requests has the Correct Coding for Monthly Reports Education
Accounting & Finance
South University Savannah, GA
Present
High school diploma or GED
Druid Hills High School Atlanta, GA
September 1981 to June 1986
Upper secondary education
Associate's degree
Skills
Microsoft Office Accounts receivable Filing Customer support experience within hospitality industry Invoice matching Journal entries Upselling Bank reconciliation data entry Attention to detail Invoice payment processing Appointment scheduling 10 key calculator Accounting and finance experience Accounting Phone call management Administrative experience Data entry Invoice reconciliation Correspondence management CPT Coding Inside sales Invoice data entry Clerical experience CRM system proficiency Microsoft Word Record keeping Customer support Microsoft Outlook Bank Reconciliation Payroll management General ledger accounting Accounting Software Client relationship management Bookkeeping Accounts Payable Call center experience Office supply management Sales Microsoft Excel Medical Coding Customer service General ledger data entry Budgeting Office experience Invoice dispute resolution Typing Languages
English
Additional Information
SOFTWARE SKILLS
Microsoft Office, Excel, Outlook, Powerpoint, Publisher, Words, Various Accounting Software, Peoplesoft QUALIFICATIONS
● Closed out, deposit, handle paperwork, recovery and keeping store clean.
● Handled voids, returns, petty cash and other assignments as needed.
● Communicated directly with customers by phone, electronically or face-to-face.
● Provided customers with technical support using maintenance procedures created with company products.
● Wrote and kept accurate records of discussions and correspondence with customers.
● Managed and supervised a team of customer services representatives.
● Provided customer service team feedback.
● Met with other team managers to discuss possible improvement in customer service and company's products.
● Responsible for preparing income tax returns of business firms and individuals.
● Calculate sales tax returns and depreciation for various tax reports.
● Answer client queries regarding tax codes and appropriate deductions.
● Advise clients about investment strategies to minimize their taxes as per tax laws.
● Provide payroll services to corporate firms and businesses.
● Perform e-filing tasks as per schedule and performed regular check requests and check runs.
● Functioned as vendor point of contact for company on a regular basis.
● Oversaw administration of proper procedures and controls.
● Received and acted upon audit requests promptly and accurately.
● Managed matching coding and other payables on a regular basis.
● Utilized knowledge of CPT and ICD-9-CM to properly translate performed services into numerical code for insurance company reimbursements.
● Routinely communicated with insurance providers regarding submitted invoices.
● Ensured that customers arrived safely and timely to their destination while creating customer satisfaction.
● Created excel spreadsheet and maintained files to track mileage, maintenance and miscellaneous expenses.
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