professional call center skills, computer, Microsoft

Dionicia Martinez

920-***-**** ● Shawano, WI ● ********@*****.***

SKILLS

• Effective Communication

• Active Listening

• Customer Service

• Multi-tasking

• Phone Services

• Organization

• Data Entry

• Problem Solving

• Administrative Skills

• Front Desk Management

• Proficiency in Microsoft

Office

EXPERIENCE

Manager Dairy Queen – De Pere, WI May 2023 – October 2025

• Completed office paperwork with accounting

• Hired new employees to build a strong team of crew members

• Trained and completed hiring paperwork for new staff

• Made and delivered schedules for crew members

• Trusted to handle bank transfers with store accounts

• Maintained inventory to ensure items were fully stocked Front Desk Clerk Hilton Inn – Green Bay, WI June 2020 – April 2023

• Greeted guests and maintained front desk area to provide a welcoming environment

• Answered calls using effective telephone etiquette

• Made room reservations for existing and new customers

• Processed credit reports for payments for each guest

• Completed audits, inventory, and data reports with attention to detail

• Made keys for guest rooms as requested

EDUCATION

Call Center Professionals Certificate Forward Service Corporation – Shawano, WI January 2026 – Present

• Completed 100 hours of training in effective phone communication using a call flow, database navigation, and customer service fundamentals High School Equivalency Diploma Northeast Wisconsin Technical College – Green Bay, WI November 2011 CERTIFICATIONS

Medical Receptionist Admin Assistant

Environmental Education Becoming a Mentor

Financial Accounting Medical Office Admin

Family Support CPR AED First AID

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