Senior Technical Project Manager Vulnerability & Cloud Security

Srinivas Padala

Technical Project Manager

********@*******.*** +1-984-***-**** LinkedIn

Profile Summary:

Highly skilled and certified Vulnerability Management Specialist with over 15 years of experience in identifying, evaluating, and mitigating security vulnerabilities across various platforms. Proficient in using advanced tools like Qualys and Tanium to conduct thorough security assessments and ensure compliance with industry standards. Adept at leading cross-functional teams to enhance the security posture of enterprise systems. Recognized for exceptional analytical skills and the ability to communicate complex security concepts to diverse stakeholders.

Strong background in, IT infrastructure, and cloud solutions.

Confident and strong communication and collaboration abilities and emphatic listener

Known for excellent leadership, communication, and problem-solving abilities, ensuring seamless project execution and stakeholder satisfaction

Adept at leading architectural teams, enforcing best practices, and staying at the forefront of cloud technology trends.

Confident and strong communication and collaboration abilities and emphatic listener

Achieved 100% compliance of meeting SLAs & KPIs in accordance with master services. Reduced delivery costs by implementing and enhancing support process and workflows in IT Operations

Exhibited excellence in managing service delivery operations with key focus on multi-tasking, identifying opportunities, defining SLAs, Contracts, SOPs, top line & bottom-line profitability by ensuring optimal utilization of resources as well as handholding of business partners & key stakeholders

Accountable for Customer governance, handle Stakeholder expectations, escalations, mitigate risks

Strong exposure of technical products like Wintel Services (VMWare, VDI etc.), Datacenter services and cloud.

Knowledge of continuous integration/continuous deployment (CI/CD) pipelines and tools like Jenkins, GitLab.

Expert in Project Management within depth knowledge and experience of agile methodology (Scrum) and tools like Jira, confluence etc. and waterfalls models

Executive Summary:

Strategic PMO Leadership: Led PMO in implementing a data-driven framework, reducing project turnaround times and enhancing organizational transparency.

Project Excellence: Delivered multi-million-dollar projects across domains, exceeding client expectations and ensuring core business objectives.

Cross-functional leadership: Led cross-functional teams to define project objectives, plans, deliverables, and milestones. Established baselines for scope, schedule, and budget. Sponsors and stakeholder alignment.

SDLC and Process Optimization: Excelled in tailoring SDLC, release processes, and stop gates for high-quality, consistent deliverables. Ensured continuous improvement, visibility, and early risk identification.

Transparent Reporting: Provided concise leadership reports on portfolio health (status, budget, and performance), fostering transparency and proactive issue resolution.

Requirements Transformation: Transformed business needs into clear, testable technical specifications, ensuring product quality and stakeholder alignment.

Leadership development mentoring: Demonstrated exceptional servant leadership, adaptability, and problem-solving skills. Cultivated a motivated team through ownership and celebrations.

Conflict Resolution and Scrum Mastery: Leveraged active listening and collaborative negotiation to constructively resolve conflicts. Orchestrated impactful Scrum ceremonies as a proactive Scrum Master.

Client Relationship and Revenue Growth: Managed large accounts, resolved critical client issues, and spearheaded revenue initiatives, contributing to organizational growth.

Complex Migration and Skill Development: Seamlessly transitioned complex migrations, exceeding client expectations. Continuously up-skilled in industry trends and emerging technologies.

Innovative Problem Solving: Researched and developed feasible solutions to Intricate challenges.

Process Standards and Compliance: Established and maintained process standards, ensuring alignment with organizational culture and values.

Vendor Management: Expertly guided vendor selection, contractual agreements, and communication channel setup, fostering strategic partnerships.

Employee Management: Oversaw Employee Skill Management, Performance Appraisal, and Time Sheet Management

Technology & Platform

Operating Systems: Linux, Windows

Middleware Technologies: WebSphere, Apache, Tomcat

Languages/Frameworks: Java, .Net, Spring Boot, Microservices, RESTful API, SQL

Cloud Platforms: Azure (Administrator Associate, Solutions Architect Expert), AWS (Certified Cloud Practitioner)

DevOps: CI/CD Pipelines, Azure DevOps, Git, Kubernetes, SonarQube

Monitoring/Troubleshooting: AppDynamics, Splunk, Grafana, Dynatrace, Azure Monitor, App Insights

Databases: Microsoft Dataverse, MS SQL, MySQL, Oracle, DynamoDB

Networking: TCP/IP, SSH, DHCP

Operating Systems: Linux, Windows

Middleware: WebSphere, Apache, Tomcat

Messaging: Rabbit MQ, Active MQ, KAFKA, EISL (Enterprise Integrated Service Layer)

Ticketing Systems: ServiceNow, Jira, GitLab

Job Scheduling: Autosys

IT Service Management: Incident, Problem, Change, and Release Management

Change and Release Management: Planning, Coordination, Implementation, Monitoring, Reporting

Risk Management: Vulnerability Assessment, Patch Management, Security Remediation (Tanium, Nessus, log4J)

Methodologies: ITIL, Agile (Scrum, SAFe, Kanban)

Project Tracking & Monitoring: Jira, Confluence, MS SharePoint, Rally, Microsoft Project, MS Office, Microsoft Visio, ADO

Skills & Techniques

Project Mgmt. & Leadership Skill: Change Agent, Strategic Thinker, Collaborator, Communicator, Innovator, Frontend Leadership, Servant Leader, situational leadership

Project Management Techniques:

oTraditional: Waterfall, Work breakdown structure (WBS), Critical Path Method (CPM)

oAgile: Scrum, SAFe, Kanban, Scrum of Scrum (SoS), Automation COE, AML.

Estimation: Three-point estimates, Functional Point Method, Story Point, Parametric, Bottom-Up, Top-Down – Estimating

Educational Qualifications

Bachelor of Technology (Bio-Technology) – JNTU, Hyderabad – 2007

Certifications and Training

Azure Solutions Architect Expert (AZ-305)– Microsoft

Azure Administrator Associate (AZ-104)– Microsoft

Power BI Data Analyst Associate (PL-300) – Microsoft

Azure Fundamentals (AZ-900)– Microsoft

AWS Certified Cloud Practitioner-Amazon

Installing and Configuring Windows Server 2012(410)- Microsoft

Project Management Professional (PMP)®

PRINCE2 Practitioner- AXELOS

ITIL Foundation- AXELOS

Core Management Competencies

Project Management Governance Vendor Management Planning Scope Budgeting & Cost Scheduling Traceability Risk Quality Procurement Integration Change Configuration & Artifacts Leadership Team Building IT Strategy Compliance Continuous Improvement & learning Agile - Scrum, SAFe, Kanban Scaled Agile Resource optimization PMO Program Portfolio SWOT analysis RACI Matrix Feasibility Studies Communication & Collaboration Software Development SDLC Test-Driven Development (TDD) Testing Test Automation Interfacing Data Analytics & Visualization Control Technical Debt

Business Domain Exposure

Market Research and Data Analytics Finance Services Investment Loan Billing Information Technology (IT) Digital Marketing - Content Management Customer Relationship (CRM) Organized Retail POS E-Commerce SCM - Supply Chain Inventory

Work Experience

Program Manager June 24 – Present

KDEX Global LLC (Client: Deloitte), Durham, North Carolina.

oProvide development support for Cloud based Audit Tool Application.

oDiagnose and resolve application issues, including performance bottlenecks, security vulnerabilities, and integration problems.

oDesigned and implemented application deployment strategies, ensuring high availability, failover mechanisms, and scalability in Azure-based environments.

oEstablished SLA-driven failover processes for mission-critical applications, reducing downtime and improving reliability.

oLed root cause analysis (RCA) and post-mortem reviews to improve deployment efficiency and minimize disruptions.

oPrecheck monitoring of spring boot services and informing to development teams.

oWork with business partners and other Tech groups to identify technical needs of system and determine priority of needs.

oConduct trend analyses and root cause analyses to identify areas for improvement and prevent future incidents.

oTrack IT incidents, perform post-mortem analyses after major incidents, and organize the problem management team for root cause analysis.

oEstablished Incident, Problem, and Change Management best practices, aligning with ITIL & ITSM frameworks to meet State & Enterprise SLAs.

oCollaborated with cross-functional teams, business stakeholders, and DevOps engineers to optimize application performance and security in cloud environments.

oLiaise with supervisors, service owners, customers, and other stakeholders to coordinate activities, review work status, and resolve problems.

oDriving the Application Release (Hot fix, Minor, Semi-Major, Major) with the POD teams and tracking the progress through Azure DevOps Dashboard.

oEngaging the Development Teams, QA teams on the release progress.

oProviding timely updates to the C-level executive’s & preparing power point presentations. Escalating to the Senior Management in case of any road blocks.

Associate Director (Technology Operation Center) May 22 – May 24

UBS Business Solutions, Hyderabad, India

oResolve Priority 1 incidents and select Priority 2 incidents, integrating them into the problem management process for reoccurring issues.

oCoordinate Post Change reviews, driving continuous improvement through Problem Management and Root Cause Analysis (RCA).

oTook initiative in solving problems associated with projects, resulting in a 25% increase in project completion efficiency.

oUtilized ServiceNow call tracking system to manage and track support tickets, streamlining the support process.

oIdentified and implemented technical modifications that resulted in a 20% decrease in recurring issues.

oIndependently resolved a wide range of technical issues, enhancing system reliability and user satisfaction.

oConsulted with clients and IT professionals to resolve technical problems, achieving a 95% client satisfaction rate.

oDocumented solutions that solved client problems, leading to a 30% improvement in issue resolution times.

oEnsured server applications were running correctly and efficiently, utilizing tools for monitoring and maintenance.

oCollaborate with business and IT stakeholders to guarantee the smooth delivery of software and systems, supporting business objectives and processes.

oAssist in planning and maintaining the Forward Schedule Release Calendar, ensuring clear communication of release schedules to all relevant parties.

oLead release readiness and milestone reviews, coordinating go-live activities and executing deployment plans.

oDocument and clarify release controls for development and support teams, ensuring a comprehensive understanding across the organization.

oManage the Change Advisory Board (CAB), providing essential information for change evaluation and overseeing expedited and emergency changes.

oCoordinated software migration processes, ensuring seamless transitions and maintaining system stability.

oProvided support for web and client-server applications, resolving issues and maintaining system security.

Service Delivery Manager (Patch Management) Apr 15 – May 22

Cognizant Technology Solutions, Hyderabad, India

oAnalyze and advise on the risk and remediation of security issues based on reports from vulnerability assessment scanners, patch management tools, and emerging threat information.

oResponsible for planning and coordinating all the activities required to perform, monitor, and report on the process

oServes as top-level technical expert in the analysis, design, implementation, and maintenance of all assigned systems, responsible for their overall security, integrity, and reliability.

oWork with IT compliance to identify patch management Controls which must be assessed on a recurring basis

oResponsible for assessing and distributing Microsoft Monthly Patches

oCreate custom asset inventory reports and dashboards for use in planning corporate hardware and software requirements.

oOversees the implementation of system upgrades and modifications, including planning, testing, scheduling and coordination.

oAnalyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes recommendations for resources required to maintain and/or expand service levels.

oOversees all support and problem management activities, provides tier-three support and guides less experienced staff in problem resolution. Reviews and analyzes problem-management data, in aggregate, to identify issues and trends directly affecting the quality of services.

oDrives the development, implementation, and maintenance of all policies, procedures, and standards pertaining to assigned services and systems, ensuring their conformance with industry-defined best practices.

oMay function in the role of core team lead, with duties of instructing, directing, and checking the work of team members.

oResponsible for planning and coordinating all the activities required to perform, monitor, and report on the process

oServes as top-level technical expert in the analysis, design, implementation, and maintenance of all assigned systems, responsible for their overall security, integrity, and reliability.

oWork with IT compliance to identify patch management Controls which must be assessed on a recurring basis

oResponsible for assessing and distributing Microsoft Monthly Patches

oCreate custom asset inventory reports and dashboards for use in planning corporate hardware and software requirements.

oPrioritize and coordinate security patch and software testing schedules and distributions.

oCoordinating and tracking the patching and remediation of security weaknesses as they are discovered. Duties include: Work with Engineering and Applications teams to lead the development and implementation of repeatable patch management practices Working knowledge of the patch management and vulnerability remediation tools, such as WDT (Windows Deployment Tool), Self Service Patching and required remediation activities on a regular basis for a broad range of systems and operation functions.

Information Technology Support Engineer Jul 12 –Mar 15

IVY Comptech Private Limited, Hyderabad, India

oAct as single point of contact for all workplace IT related incidents and service requests, managing these incidents and requests throughout their lifecycle.

oTroubleshoot workplace IT related issues via telephone or remote access tool and resolve upon first contact, when possible.

oAccurately record and document all details of the workplace IT issues or service request, including categorization and priority into the ServiceNow tool (ITIL framework based)

oTroubleshoot and fix issues related to OS (windows/Mac/Linux), Windows applications (MS O365 application stack, Outlook, Teams etc.)

oTroubleshooting network connectivity in a LAN/WAN/Wi-Fi environment and SSL VPN connection using RSA token related issues

oPerform Active Directory (on premise/Azure) related operational tasks like management of user accounts, access, secure and file share groups.

oPerform Exchange server related tasks like management of user & functional mailboxes, and distribution groups etc. Also, Teams SIP account management.

oProvide "how to" assistance on all internally supported devices, applications and systems.

oEscalate to appropriate on-site team/ subject-matter experts in accordance with service-level agreements, follow up on incidents or service requests when appropriate.

oLeverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues

Customer Service Associate Jun 09 –Apr 12

SITEL India Pvt Limited, Hyderabad, India

oTroubleshooting all aspects of internet connectivity on Windows Operating System. Connection types including dial-up, DSL, Troubleshooting general internet scripting problems, Email Issues, Operating System problems.

oProvided information and technical support for users with software and hardware problems.

oAccurately and successfully identified customer problems and offered solutions.

oEnsure prompt, professional and knowledgeable assistance to various types of incoming calls.

oProviding First Level Support on Mac on like Email configuration.

Technical Support Engineer March 08 – May 09

Brigade India Pvt Limited, Hyderabad, India

oSupporting users and network administrators over the telephone and by email.

oEnter all incidents into HP Remedy Ticketing/Case Management System

oWorked as a key team member in planning, coordinating, developing, and testing one of the critical projects Verde products

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