Network Administrator & IT Specialist Resume

Miguel Brenes

Santa Fe Springs, California ***** 310-***-**** ***********@*******.***

Objective

To secure a challenging position as a Network Administrator / IT Specialist With a growing organization where my technical aptitude and problem-solving ability will to help enhance the business's success.

TECHNICAL SKILLS

Network configuration and maintenance (TCP/IP, DNS, DHCP, VPN, WAN, LAN)

AI Tools: ChatGPT, Microsoft Copilot, Claude

Routers, switches, access points, and network filtering

Network security devices: Cisco ASA, SonicWall, Barracuda Web Filter, Packet Viper

Microsoft Active Directory, Azure AD, Group Policy Management

Windows 10 & 11, Windows Server 2019 & 2022

Virtualization: ESXi 6.x, XenServer, Hyper-V, VirtualBox

Microsoft Office & Microsoft 365 (Word, Excel, PowerPoint, Outlook, Visio, Project, Publisher)

GoDaddy administration

VoIP configuration and support: RingCentral, Mitel, 8x8

Backup solutions: Veeam Backup Suite, Backup Exec, DrWorx, Windows Backup

Remote access tools: TeamViewer, AnyDesk, LogMeIn, VNC, RDP, Quick Assist

VPN & security tools: Global Protect, Cisco AnyConnect, Zyxel Secure Extender

FTP/SFTP: PGP, FileZilla, WinSCP

EZCAP and EZ-EDI configuration and support

SUPPORT

Deliver White Glove Level 1 desktop setup and support remotely to clinicians and end users, ensuring a premium, hands on experience with minimal disruption to their workflow. Provide fast response desktop support to clients based on priority. Also provide remote, phone, and email support as necessary for both onsite and offsite users.

COMMUNICATION

· Effective and dependable

IT MANAGED SERVICE PROVIDER & DOMAIN MIGRATION SPECIALIST SOUTHERN CALIFORNIA EDISON (DEXION) APRIL 2025 – FEBRUARY 2026 Led client side domain migration project for 500+ laptops, transitioning end user’s devices from the Law domain to the SCE Domain in the Active Directory environment. Managed user profile migrations, local security group updates, and workstation re-joining processes while preserving user data and application settings. Coordinated with backend infrastructure teams to ensure seamless authentication handoffs and developed standardized procedures for laptop domain switching. Provided end-user support during transition, created migration checklists, and conducted post-migration validation to ensure proper domain connectivity and resource access on all migrated devices. Reconfigure VPN settings on Global Protect to ensure the security of the network.

IT SPECIALIST WILBUR CURTIS CO., INC (KELLY SERVICES) OCTOBER 2021 – DECEMBER 2024

I provided comprehensive IT support for over three hundred users across diverse locations, including remote settings, in-house offices, and a manufacturing plant. My responsibilities encompassed: Setting up and configuring computers for remote use. Provided comprehensive IT support by managing tickets through Freshservice and Remedy via Email and Microsoft Teams, while administering Verizon corporate mobile accounts and maintaining device inventory across iPhones, Android phones, and Samsung tablets. Configured and deployed Honeywell handheld scanners for warehouse inventory management alongside Esper MDM for field service Android tablets, and supported manufacturing plant time clocks integrated with iPads. Handled end-to-end workstation lifecycle, including imaging, deployment, and application configuration, with Windows 10 to Windows 11 upgrades across the environment. Secured network endpoints by deploying Zscaler and CrowdStrike on all workstations and configuring VPN access via Cisco AnyConnect and Global Protect. Managed user provisioning through Azure AD and UniVoIP account setup, oversaw badge access administration via Openpath, and configured mobile devices with email and VoIP applications. IT SPECIALIST CAREACCESS MSO INC. MAY 2019 – JULY 2020 Administered end-to-end user onboarding by provisioning accounts across Active Directory, Microsoft Teams, Office 365, RingCentral, and custom applications including EZCAP, while configuring workstations, laptops via Azure AD, and mobile devices with email and VoIP applications. Managed badge access setup through Openpath and prepared conference rooms and equipment for meetings. Delivered frontline support by answering calls, opening and tracking tickets, and troubleshooting remote home-to-office connectivity issues with assistance provided over video calls.

IT SPECIALIST LEGACY MSO INC. MAY 2017 – APRIL 2019 Provided frontline help desk support for end-user hardware and software issues, prioritizing and logging tickets within a tracking system to ensure timely resolution. Administered Office 365 Exchange environments include inbox delegation, email group management, profile updates, and encryption configuration, while overseeing company-wide account management across Active Directory, Office 365, VoIP phones, and EZ-CAP. Managed Group Policy to create and enforce policies aligned with organizational requirements. Conducted network security monitoring and analysis through live oversight, reporting, and penetration testing, while configuring and maintaining HIPAA-compliant IT infrastructure encompassing firewalls, application servers, and domain co Contributed to company growth by driving companywide purchasing decisions to support ongoing expansion efforts. Monitored and maintained VM environments to ensure consistent functionality and stability. Managed company websites through Squarespace and GoDaddy, implementing updates and changes as requested. Developed and documented IT department policies and procedures, and generated comprehensive logs across phone, email, security, and ticketing systems for reporting and compliance purposes. NETWORK ADMIN TRENCH PLATE RENTAL MAY 2010 – NOV 2016 Delivered help desk support for over three hundred users across 20 sites, resolving hardware and software issues. while prioritizing and logging tickets in a tracking system for timely completion. Administered Office 2010 Exchange Environments including inbox delegation, email group management, and profile changes. Performed regular system backups and imaged new machines for deployment, while supporting and maintaining network infrastructure with device replacements as needed. Configured and maintained Wyse terminals and provided technical support for printers, workstations, and CNC terminals, including troubleshooting AutoCAD- related issues.

NETWORK ADMIN SOUTHERN CALIFORNIA MATERIAL HANDLING JULY 2008 – 2010

Provided Tier 1 help desk support to 150+ users across 2 sites, resolving end-user, hardware, and software issues while maintaining high satisfaction and minimal downtime. Planned and led an enterprise-wide infrastructure upgrade, migrating 150 workstations to Windows XP and Office 2007, ensuring minimal business disruption throughout the transition.

Education

CERTIFICATE, CIS FEB 1998 EL CAMINO COLLEGE

DIPLOMA, MICROCOMPUTER REPAIR JAN 1994 UNITED EDUCATIONAL INSTITUTE ASSOCIATES, APPLIED ELECTRONICS MAY 1988 DEVRY INSTITUTE OF TECHNOLOGY

REFERENCES: AVAILABLE UPON REQUEST

Contact this candidate