Remote Administrative Professional with 15+ Years Experience

Tricia Grace Fornal

Lansdale Pa ***** 215-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Highly professional and self-motivated Virtual Administrative Professional with 15+ years of experience supporting executives, teams, and high-level clients in fast-paced remote environments. Known for integrity, punctuality, and a calm, confident communication style when working with clients and stakeholders. Exceptionally organized with meticulous attention to detail and the ability to manage large volumes of tasks while maintaining accuracy and efficiency. Advanced computer and systems proficiency including spreadsheets, CRM platforms, and digital workflow tools. Recognized for strong problem-solving abilities, adaptability, and maintaining a relaxed, professional presence while delivering exceptional client service.

CORE SKILLS

Client Communication & Relationship Management

Professionalism, Integrity & Confidentiality

High-Volume Task & Workflow Management

Advanced Word Processing & Spreadsheet Expertise

Customer Service Excellence

Remote Administrative Operations

Detail-Oriented Data Management

Calendar & Scheduling Coordination

CRM Systems & Administrative Technology

Microsoft Office & Google Workspace

Problem Solving & Process Improvement

Clear, Confident & Professional Communication

Independent Work & Self-Motivation

Project & Deadline Management

PROFESSIONAL EXPERIENCE

Administrative Assistant / Billing Specialist Red Lion – Horsham, PA (Remote)

Jan 2020 – 2025

Managed high-volume administrative workflows while maintaining exceptional attention to detail and accuracy.

Communicated professionally with clients and internal teams to ensure smooth project coordination and timely resolution of requests.

Maintained structured inbox management systems and processed large volumes of correspondence efficiently.

Managed scheduling, documentation, and operational workflows while ensuring deadlines were consistently met.

Prepared financial reports, reconciliations, and documentation with strict attention to detail.

Demonstrated strong problem-solving skills by identifying operational issues and implementing efficient solutions.

Utilized spreadsheets and administrative software to organize and manage complex information.

Executive Assistant AION Management – Warminster, PA (Hybrid / Remote)

Feb 2017 – Jan 2020

Managed executive calendars, meetings, and scheduling logistics with proactive conflict resolution.

Maintained CRM databases and digital record systems with high accuracy.

Communicated with vendors, clients, and internal teams with professionalism and clarity.

Coordinated travel arrangements and handled last-minute adjustments with efficiency.

Organized operational documentation and reports using advanced spreadsheet and word processing tools.

Accounts Receivable Specialist Diamond Management Systems (Remote)

Jan 2008 – Jan 2017

Managed invoicing, payment processing, and account reconciliations.

Maintained accurate digital documentation and financial records.

Communicated professionally with clients regarding account status and payment processing.

Balanced multiple priorities and deadlines while maintaining accuracy and efficiency.

Administrative Coordinator Vertical Net Inc. – Horsham, PA

Mar 2003 – Jan 2008

Managed scheduling, communications, and documentation for leadership teams.

Maintained organized databases and administrative systems.

Assisted accounting with invoices, purchase orders, and expense reporting.

Drafted professional correspondence and internal business documentation.

Remote Bookkeeper American Landscapes – Philadelphia, PA

Jan 2002 – Dec 2016

Managed payroll, invoicing, and financial reporting.

Prepared Balance Sheets and Profit & Loss statements.

Maintained consistent communication with clients while ensuring accurate financial records.

EDUCATION & CERTIFICATIONS

Associate Degree – Business Administration, Penn State University (GPA 4.0)

Certified Bookkeeper – AIPB

SAP Financial Accounting (FI) Certification

Microsoft Office Specialist – Excel Expert

Fundamentals of Accounting Certificate – Penn State Continuing Education

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