Project Administrative Assistant with Front Office Leadership
Resume:
Nick Fenna
Dornbirn, Austria Open to Relocation (Vancouver, Canada)
********@*****.*** +43-676-*******
Core Skills
Customer Service Team Leadership Operations Management Problem Solving Communication Multitasking Conflict Resolution Administrative Support Professional Summary
Motivated and reliable professional with 6+ years of experience in customer-focused environments. Strong background in operations, team coordination, and service delivery. Proven ability to work in fast-paced settings, solve problems efficiently, and maintain high customer satisfaction. Experienced in supervising teams, handling high workloads, and adapting quickly to new environments.
Professional Experience
Supervisor – Operations & Service Feb 2025 – Present
• Supervise daily operations and ensure high service standards
• Coordinate team activities and maintain efficient workflows during peak hours
• Ensure customer satisfaction and resolve issues effectively Front Office Supervisor Mar 2022 – Jun 2024
• Led daily operations in a high-volume environment (100–150+ customers per day)
• Supervised and trained a team of up to 5 employees
• Resolved customer concerns and maintained strong service quality
• Improved operational efficiency and supported revenue growth Customer Service Representative Aug 2020 – Mar 2022
• Delivered high-quality service to international customers
• Managed transactions, bookings, and administrative tasks
• Coordinated with different departments to ensure smooth operations Trainee – Operations & Customer Service Aug 2017 – Jul 2020
• Gained experience across multiple departments including service, operations, and administration
• Worked primarily in customer-facing roles and supported daily operations
• Developed strong communication and organizational skills Education
Secondary School Diploma (Realschule Equivalent) – Wilhelm Busch Realschule, Germany 2012
– 2017
Languages
German (Native) English (Native/Bilingual)
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