Optician

Karon Gehman

Glen Burnie, MD ***** +1-240-***-**** ******************@***********.***

PROFILE SUMMARY

Experienced optical industry professional with four years of expertise in custom dispensing of contact lenses and fashion frames. Skilled in fitting and adjusting eyeglasses, performing diagnostic tests, and providing tailored eyewear solutions. Demonstrates strong interpersonal and technical opticianry skills, ensuring high patient satisfaction. Proven ability to manage operations and supervise teams in optical settings, enhancing workflow and maintaining compliance with quality standards. Additional background in financial services, reverse mortgage solutions, and pharmaceutical sales, with a track record of increasing revenue and building client relationships. Adept at analyzing needs and delivering customized solutions across diverse industries. SKILLS HIGHLIGHTS

Optical Industry Knowledge Insurance Sales Expertise Medical Terminology Customer Service Excellence Front Desk Operations Medical Records Management Ophthalmology Knowledge Administrative Skills Lens Customization Eyewear Adjustments Lab Quality Control Financial Counseling Workflow Optimization Effective Communication Team Leadership EMR System Proficiency Salesforce Proficiency HIPAA Compliance PROFESSIONAL EXPERIENCE

Optician Technician Dr. Nathan Optometrist - Frederick, MD Aug 2023 – Oct 2023

Provided assistance in fitting and adjusting eyeglasses, ensuring proper alignment and comfort for patients.

Performed diagnostic tests and measurements for visual acuity and eye health using advanced optometric equipment.

Informed patients about lens options, frame styles, and maintenance to optimize satisfaction and visual correction.

Maintained patient records, documenting prescriptions, lens specifications, and eyewear adjustments for future reference and follow-up.

Collaborated with optometrists to determine the best eyewear solutions based on patients' prescriptions and visual needs. Key Achievements:

Contributed to improved patient satisfaction by offering tailored advice on frame selection and lens enhancements.

Streamlined workflow processes, leading to faster turnaround times for eyewear fittings and adjustments. Optician/Assistant Manager America’s Best Eyeglasses - Frederick, MD Jul 2023 – Sep 2023

Supervised a team of 5 employees, ensuring accurate and compliant execution of company policies and operational standards.

Managed quality control processes, reviewing and signing off on send-backs to the lab due to discrepancies or errors.

Maintained a clean, organized, and professional work environment to enhance the customer experience and store appearance.

Monitored daily operations, addressed employee concerns, and ensured team performance met service delivery expectations.

Assisted customers with eyewear selection, providing professional advice and recommending products based on individual needs. Key Achievements:

Improved team efficiency and reduced errors by enhancing communication and implementing streamlined workflows.

Received positive feedback from customers for exceptional service, contributing to a stronger store reputation. Senior Reverse Mortgage Specialist Longbridge Financial - NC Jan 2020 – Dec 2022

Educated clients on reverse mortgage solutions, tailoring options to individual financial goals and long-term retirement plans.

Analyzed complex financial profiles to determine eligibility and provided personalized recommendations to meet client needs.

Coordinated with underwriting and processing teams to ensure smooth and timely loan approvals and funding processes.

Developed and maintained strong client relationships, addressing inquiries and resolving concerns throughout the mortgage lifecycle.

Delivered detailed financial analysis reports, ensuring compliance with industry regulations and company policies. Key Achievements:

Successfully closed high-value reverse mortgage loans by providing exceptional client service and fostering trust-driven relationships.

Implemented innovative client engagement strategies, enhancing satisfaction and driving repeat business in a competitive market.

Insurance Consultant Financial Crisis Prevention Center -VA Karon Gehman Jan 2013 – Dec 2015

Provided personalized insurance solutions tailored to clients' financial needs and long-term goals for comprehensive risk management.

Conducted detailed consultations to assess clients' coverage requirements and identified suitable insurance policies to address gaps.

Analyzed market trends and policy offerings to recommend cost-effective and competitive insurance plans for clients.

Prepared and delivered presentations on insurance benefits, terms, and claims processes to educate and guide prospective clients.

Maintained accurate records of policy transactions, renewals, and client communications, ensuring compliance with regulatory standards.

Key Achievements:

Successfully built strong client relationships through effective communication, resulting in increased client satisfaction and trust in services.

Streamlined policy documentation processes to improve efficiency and reduce errors, enhancing overall operational workflow. Account Executive Chase Home Equity - Baltimore, MD Sep 2004 – Aug 2007

Managed wholesale home equity sales through bankers and brokers, facilitating transactions to meet client financial needs.

Developed and maintained relationships with brokers to drive business opportunities and expand the customer base for Chase Home Equity.

Collaborated with internal teams to streamline loan approval processes and ensure timely delivery of home equity products.

Analyzed market trends and customer feedback to tailor sales strategies, enhancing product offerings and closing rates.

Provided training and support to brokers and bankers on home equity products, ensuring compliance with regulatory standards. Key Achievements:

Successfully built a strong network of brokers, increasing referral business and contributing to regional sales growth.

Played a key role in expanding Chase Home Equity’s market share by consistently meeting and exceeding sales targets. Optician For Eyes Optical - Baltimore, MD Apr 1998 – Aug 2000

Assisted customers with selecting appropriate eyewear based on prescription requirements, lifestyle, and aesthetic preferences.

Conducted fittings for glasses, ensuring proper alignment, comfort, and adjustment for optimal visual clarity.

Maintained accurate patient records, including prescriptions, frame selection, and eyewear adjustments.

Provided post-purchase support by troubleshooting issues, adjusting frames, and recommending lens upgrades when necessary. Key Achievement:

Enhanced customer satisfaction through personalized service, leading to a strong customer retention rate and increased referrals.

EDUCATION

Some College in Business CCBC - Catonsville, MD

CERTIFICATIONS & LICENSES

Driver's License

Insurance Producer License

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